Floyd Ambrose Scarlett
911 Sandtree Drive
Palm Beach Gardens Florida 33403
Home -  [Send email to request phone number] 25-9954
Cell -  [Send email to request phone number] 01-5738
krystalvibes@Juno.com


Objective: To secure a position where continued growth would add to sucess.


Qualifications
More than 20 successful years experience in Customer Service and Support with
recognized stregnth in Account Maintenance; problem-solving & trouble shooting,
sales staff support, and planning.  Implementing proactive procedures and systems
to alleviate problems.  Supervised more than 15 employees during a 20 year span.

Develop plans, Conduct analyses, and process and develop strategies.
Ability to train, motivate and Manage customer service employees.

A team player acknowledged as "Total Quality Customer Service"

Negotiate contracts with various vendors for service and product support.

Solid Computer background in various software and affilliate information
networks.

Education
1989   Cert    Dale Carnegie Institute (NYC)
1986	Cert	Manhattan Career Institute (NYC)
1986   Cert    Computer Learning Centers of America (NYC)
1981   Dpl	Park West High School.

Experience

2006 - 2008   Roto Rooter (Chem Ed Corp.)
		Service Plumber
2005 - 2006   Michael Caputo Plumbing
		Service Mgr (Service Plumber)
1993 - 2005	North County Plumbing
		Service Mgr (Service Plumber)
1982 - 1991	National Broadcasing Company (NBC-TV)
		Communications Manager


REFERENCES AVAILABLE UPON REQUEST.