Thomas Hartman
906 Glasgow Avenue
Deltona, FL 32738
(732)991-4178                                                                   
        TomAHartman@cfl.rr.com
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NETWORK ADMINISTRATOR/DESKTOP SUPPORT

Customer service oriented professional capable of providing workable strategies
and implementing IT solutions. Technical expert as a Microsoft Certified System
Engineer (MCSE) and an A+ Certified Computer Technician. These skills, experience
and knowledge will add great value to your organization.
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PROFESSIONAL EXPERIENCE

Cutting Edge Network Technologies – Orlando, Fl                              May
2008 – Present
Level 1 Engineer
•	Troubleshoot Citrix environment issues
•	Troubleshoot Hosted Quickbooks issues.
•	Design and implement small to medium size Windows Networks
•	Monitor and maintain client’s servers, workstations and multi-function
copier/printers
•	Consult clients on equipment purchase, maintenance schedule and best
practices
•	Make service calls to clients offices and offer emergency services

ASysTech, Inc – Orlando, Fl                                                     
August 2006 – Present
Systems Engineer
•	Design and implement small to medium size Windows Networks
•	Monitor and maintain client’s servers, workstations and multi-function
copier/printers
•	Consult clients on equipment purchase, maintenance schedule and best
practices
•	Make service calls to clients offices and offer emergency services

ADS Telecom – Maitland, Fl                                                     
February 2006 – July 2006
IT Field Engineer
•	Design and implement small to medium size Windows Networks
•	Dell server and switch deployment and configuration
•	Setup and configuration of Sales and Technician laptops

Seton Hall University – South Orange, NJ                                July
2004 – February 2006
PC Support Specialist
•	Provide installation and application support for all the University’s
desktops, laptops, and peripherals 
•	Deliver high quality technical assistance to faculty, staff and students 

Bristol Myers-Squibb - Princeton, NJ			                 June 2002 – October
2002
PC Support Analyst
•	Offered technical assistance for online training sessions, call reporting
software and Fujitsu Tablet
•	Assisted clients with attaching peripherals to PCs including printers and
extend drives
•	Provided support for Netscape Navigator, Messenger, Composer and Calendar

Pfizer Pharmaceuticals – Morris Plains, NJ		                April 2001 – October
2001
Technical Support Analyst
•	Diagnosed desktop and network connectivity problems
•	Assisted in system implementations and upgrades
•	Performed hardware and software problem diagnosis and repair

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EDUCATION and PROFESSIONAL DEVELOPMENT

Microsoft Certified System Engineer 2003                                        
                  April 2005

Small Business Server Certified 2003                                            
                                  April 2008

Arthur McNeil Institute – Rahway, New Jersey                           May 2004
– August 2004
Certificate of completion – MCSE 2003

The Cittone Institute of Technology – Edison, New Jersey         October 1999 –
July 2001
Certificate for Computer Networking

A+ Certification                                                                
                                                        2000