JOETTA M. SAN MARTIN

6972 NW 179 ST. #102
MIAMI,  FL  33015
PHONE:    [Send email to request phone number] 58.5474
CELL:   786.925.6739
E-MAIL:    joettasanmartin@yahoo.com


SUMMARY

An experienced and competent Administrative Assistant Support with over 14 years
successfully working in the Gaming Industry with a strong background in customer
service and security.  Works well with others, learns quickly and is a team
player.
Excellent customer service skills
Able to prioritize several tasks at one time and meet deadlines
Extremely organized and very detail focused
Adapts well to changing environments, learning new skills quickly and easily
Works well with all levels of people in a variety of situations and
environments


PROFESSIONAL BACKGROUND

CALDER RACE COURSE, Miami, FL						1994-2008
Receptionist/PBX Operator
Responsible for answering large call volume on PBX Meridian system
Experience using PBX Executone system
Minor troubleshooting
Responsible for training additional individuals on the operations of the company
PBX
Responsible for scheduling additional employees to work Reception Desk
Responsible for updating, maintaining, and distribution of the company phone
directory
Directing calls to appropriate department for further assistance
Providing accurate directions and general information
Arranging for shipping and tracking of parcels using FED EX, UPS, DHL, and USPS
Receiving and distribution of incoming parcels
Sorting of incoming mail to departments
Experience with Microsoft Word, Excel and Outlook-Internet savvy
Some experience with Apple Mac Pages and Numbers
Ability to type 35 to 45 w/p/m
Excellent verbal and written communications skills
Ability to handle multiple tasks
Possess a clear and articulate phone voice
Ability to speak fluent English
Salary:	$14.61 per hour




BEEF O’BRADY’S, Miami Lakes, FL						2006-2007
Server
Greeting guests upon arrival
Salary:	$3.15 per hour + tips

HIALEAH PARK, Hialeah, FL							1995-2000
Secretary to Director of Security (Seasonal Part-Time)
Typing First Aid and Incident reports
Filing of reports
Turning in of time cards to Payroll department
Dispatching of Detectives
Notifying Emergency Personnel
Assisted in arranging off duty Law Enforcement for special events
Salary:	$7.00 per hour


LANGUAGES
English with the ability to speak and understand some Spanish










EDUCATION/TRAINING
Stratford Career Institute, St. Albans, VT						2004-2005
Medical Transcription

Miami Dade College, Miami,  FL							1992-1993
Some College courses

Miami Lakes Voc. Tech., Miami Lakes, FL					1984-1985
Clerical Courses
Course not completed

Hialeah High School, Hialeah, FL							1981-1984
Required courses
High School Diploma


CERTIFICATIONS/ACCOMPLISHMENTS/EXPERIENCES

Obtained Notary Public Credentials					August 2008
Obtained Signing Agent Certification					Dec  2008
Received numerous 100% for Mystery Shops				2007-2008
Voluntarily served subpeonas for Depositions on Part Time basis	Present