Pennylyn Valles
2744 Waterberry Lane
Grand Ridge, FL 32442
[Send email to request phone number] 92-7279
[Send email using form at bottom]
Qualifications Summary:
* Ttwenty-five plus years of personnel management.
* Eight plus years of PC/Server hardware specialist for PC and mid-range
SCSI based servers.
* Ten plus years buying software/hardware for PC consulting & server management
firms.
* Inactive Secret military clearance.
* Bilingual, Spanish.
Technical Skills:
* Extensive Windows experience: Windows 95, NT Server 4.0, Windows 2000
Professional, Windows XP, MS Office 2003 professional & Corel Office, Lotus
Notes, CTI, Product Manager (IBM), PC Anywhere, Remedy, BARS, Support Magic,
Ghost, and Exchange, Peachtree Accounting 6.0.
* Competitive knowledge of Unix, Sun, AIX, and Novell networking environments.
* Expert in Hardware diagnosis, removal, replacement and PC/server with
customized configurations.
* Progressive knowledge of Turbo Pascal, Cobol, Visual Basic, HTML, C++, XML,
and Java script.
Employment History:
Rescuecom - Charlotte, NC 2005 - Present
Independent Contractor/Bronze Certified Technician
*Microsoft certified partner, and Cisco partner, providing in home break/fix and
data recovery as well as business networking break/fix and solutions.
FSU National High Magnetic Field Lab Tallahassee, FL June 2006 to January 2007
Program Assistant
*travel and conference scheduling and booking
*Manage budgets for department payroll and student grant awards
*Executive assistant to Principal Investigator/NMR Director
*Assist with grant proposal creation and submission
BJ's Warehouse Club - Pineville, NC - 2002-2005
Sales and Marketing Representative Manager
*Managed input and updates to memberships and resale information in DOS and
Windows 95 for two BJs clubs
*Provided customer service to resolve member issues with front end personnel and
home office without the need to involve the General Manager.
*BtoB Coordinator to ensure membership needs were met, and follow-up on member
satisfaction.
*Created contest incentives to create team motivation which promote membership
sales, conversion and rewards upgrades.
*Provided root cause analysis and trend analysis for poor conversion numbers to
regional management and zone management.
*Ensured training of new and upcoming promotions for the membership and front
line team members.
*Managed the budget for various operational and marketing accounts.
Sprint PCS Charlotte, NC - 1999- 2002
Manager, Information Technologies
*Managing 6 Client Support Analyst personnel and 1390 call center
management/advocate workstations, laptops and servers in three Regional Customer
Care call centers and field offices using Windows 95 and Windows 2000 on an
NT4/2000 Server environment.
*Promoted from Client Support Analyst I to Senior Client Support Analyst V after
66 days.
*Became Dell Certified Technician.
*Spirit of Excellence Award from Sprint PCS for recognizing and management of
Severity one issue.
*Managed and performed the complete call center conversion from Windows 95 to
2000 while acting as the SME for the project.
*Instrumental in upgrading of Genesis/CTO Management servers
*Managed the support for the installation and management of Magna Sync Server
and loggers.
*Installed and provided onsite support of Cisco routers, DSU/CSU, ACD, local
switches and cabling.
*Project Manager for local, monthly SMS software upgrade projects and
coordinated temporary staffing determined by project need.
*Held accountable for prompt resolution of trouble tickets generated by REMEDY
4.0 and meet required service level agreements.
*Scheduled the technical staff to accommodate support of Call Center activities
*Served on the Core Management Team to report technology challenges, changes and
updates to the Director and top management.
*Managed the interview process for new candidates for hiring and attrition
Modis Corporation - Charlotte, NC - 1998-1999
Technical Support Consultant - ENOVIA Corporation .
*Use Knowledge of Enovia product, Enovia architecture, UNIX, script writing, SQL
abilities, in-depth knowledge of Enovia database structure to provide level 3
production support of ENOVIA-LCA customizations from Dassault, customizations,
CATIA, Business Processes associated with design, Enovia user and system
interface functionality, EAA / CAA development, Server Architecture, Software
Release Process, Enterprise Enovia Customizations. using Unix, C++, JAVA, XML and
extensive Enovia LCA customizations for Unix, AIX, SUN, and NT end users
*Provided on demand ad-hoc reporting in production as an Enterprise Architecture
Analyst..
*Used IBM Retain (3270) software and BARS ticket processing with end-users for
analysis of problems recorded.
*tested and provided proposed solutions / corrections for worldwide customer
support centers by providing software patches and revisions, posting them on a
customer accessible bulletin board.
*Created web site to provide commonly asked product questions and answers
regarding known issues and bugs in the software.
Teksystems - Charlotte, NC - 1996-1998
Desktop Support Analyst - Andersen Consulting
*Provide desktop support for customers with desktop and laptop issues.
*Ghosted Andersen images on new equipment.
*Configured equipment for operation on the network for dial-up and LAN
connectivity. *Setup Lotus Notes on new inventory and maintained inventory
database.
Desktop Support Technician - CIGNA Corporation
*Provided technical support for Healthsource and CIGNA computer systems using
Novell 4.0 on Windows 3.12 and OS2
*Provided immediate solutions for customer printing and network connectivity
issues.
*Assist in the transition from Windows 3.12 to Windows NT
Desktop Support Technician - Entex Corporation
*Provided break/fix support to Sonoco personnel at the Hartsville, SC plant.
*Installed of Windows IT, PeopleSoft, IBM Reflections/3270, Norton Anti-Virus
95, Windows 95, and Ghost images on new installs.
*Installed and mapped HP network printers.
*Created network id's and network configurations for both workstations and
printers.
*Provide technical support for hardware failures and connectivity problems.
*Rated for customer service and support by providing surveys.
Help Desk Operator - Resource Bancshares Mortgage Group
*Provided customer service and technical support to over three thousand
employees with Novell workstation support issues, averaging three hundred calls
daily
*Created documents to train users about operation of their workstations.
Test Technician - National Computer Resources (NCR)
*Customized midrange server configuration software and hardware in Unix MPRAS
and Windows NT 4.0.
*Bench tested internal components for installation in the midrange servers and
Mainframe servers.
*Tested and configured new midrange servers to customer’s specifications
*Awards for contributions to winning "PC WEEK Best of COMDEX" during 1997
exposition, INTEL award for expeditious configuration, testing and delivery of
urgently needed systems with zero defects, and 12 monetary awards for zero
defects and high production.
Access Computer Company - Tallahassee, FL - 1995-1996 Personnel Manager
*Managed technicians, accounting, and employee payroll.
*Procured software and hardware for PC/server configuration
*Configured and assembled small servers and workstations for Novell 3.1 and 4.0
networks.
US Navy - Various Stations - 1974-1992
*Progressively responsible positions: Served as Database Manager (13yrs),
Personnel Supervisor (15 yrs) for approximately 365 reservists, Nuclear Weapons
Loading team member/Personnel Reliability Program.
*Nine awards for individual accomplishment and exceptional unit contributions
Education:
Pensacola Junior College, Pensacola, FL, AACS GPA 3.83 June 1994
Florida State University,1994-1995
Limestone College, Gaffney, SC, BSCS/MIS GPA 3.863 December 1999
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