Mary E. Schneider
12500 McMullen Loop, Lot 510
Riverview, FL 33569
(813)383-5298
Lydia@lionsgoblet.com



OBJECTIVE:   	To utilize my web & graphic design skills in an established
organization.  

EXPERIENCE:

            Bright House Networks 
Sept 2003 - present -- Bright House Networks, Tampa, FL  
 
Voice Provisioning Specialist III
•	Utilize CSG systems to add digital phone modems to accounts. 
•	Activate digital phone as installers call in to add equipment 
•	Run the daily install report script.

		Customer Service Support I
•	Troubleshoot TCP/IP, DHCP & DNS issues
•	LAN & USB connections
•	Troubleshoot email issues
•	Schedule a technician as necessary

The Committed Yahoos (A World of Warcraft guild)
		Feb 17,2007 – present
Created and maintain their website:  http://thecommittedyahoos.com 
		
	America Online (Software Spectrum)
		December 2000 – September 2003, Tampa, FL

		Tech Support Analyst I
•	Answer 50+ calls per 8 hour shift, multitasking.
•	Troubleshoot TCP/IP & DNS issues. 
•	Troubleshoot DSL connections and cable connection issues 
•	Troubleshoot the America Online software. 

	





Showcase Publications (The Auto Shopper magazine)
		August 2000 – Lakeland, FL

		Production Artist 
Produce ads for various car dealerships around Tampabay area utilizing: 
•	Adobe Illustrator, PhotoShop, PageMaker
•	Quark Express 
•	Corel Draw   
•	CMYK color 
	
	
Lima Technical College 
		January 1999-May 2000

Computer Lab Assistant
•	Assist students in the use of the computers.
•	Set up new computers
•	Troubleshoot the computers & printers. 
			 

EDUCATION: 

Lima Technical College, Lima, OH
			
ASSOCIATE OF APPLIED BUSINESS   
			Computer Information Systems: Multimedia
		Graduated May 2000


REFERENCES:   AVAILABLE UPON REQUEST


SKILLS: 
	
	HTML
	PHP
	SQL
	JavaScript
	Adobe PhotoShop
	Adobe Illustrator
	Adobe PageMaker
	Adobe Premiere
	CorelDraw
	QuarkExpress
	Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
	Dreamweaver
	HomeSite