Casey Mathews
4573 Southfield Ave. 
Orlando, FL 32812 
 [Send email to request phone number] 37.7537
[Send email using form at bottom] 
 
HIGHLIGHTS OF QUALIFICATIONS
•	More than 13 years of computer teaching, technical support, configuration, and
maintenance experience in a manufacturing environment.
•	Excellent communication and interpersonal skills.
•	Ability to work in high volume and fast-paced setting.
•	Ability to work in a culturally diverse environment.
•	Enthusiastic and committed to professional excellence.
SALES AND CUSTOMER SERVICE SKILLS
•	Able to assess and accommodate the needs of customers.
•	Handle complex situations with client-centered professionalism.
•	Administer unyielding standards to customer satisfaction.
CONTINUOUS CAREER DEVELOPMENT AND AREAS OF EXPERTISE
•	MCSE 2000 (Microsoft Certified Systems Engineer)         
•	MCP 2000 (Microsoft Certified Professional)
•	Windows 95, 98, Millennium, 2000, XP, Vista and Windows 7                
•	Microsoft Office Applications 
WORK HISTORY
Lighthouse Central Florida 								Orlando, FL
Adaptive Technology Specialist                                      						2007 –
Present 
•	Instruct blind and/or visually impaired people to use a computer with adaptive
technology and software 
•	Maintain computer labs as well as update and customize adaptive technology and
software 
•	Document classroom activities 
•	Communicate with students and other personnel in order to customize adaptive
technology and/or software for use on the job 
MV Transportation									Orlando, FL
Customer Service Representative                                    						 2006–
2007 
•	Apologize to customers via phone for late rides
•	Provide information to customers about their rides, such as estimated time of
arrival
•	Document customer accounts
•	Communicate with dispatch via MSN Messenger or phone to obtain information
regarding trip status
Serotek Corporation 									Minneapolis, MN
Technical Support Specialist/Beta Test Manager/Technical Writer					2002 –
Present
•	Provide technical assistance for Serotek's products to customers via phone,
e-mail, and chat
•	Document customer accounts
•	Demonstrate Serotek's Products to various audiences
•	Assist with sales
•	Manage beta testers via e-mail and phone communication
•	Collaborate with development team for quality control purposes
•	Write technical/help documentation for testers and users
Self-Employed									 Orlando, FL 
Computer Consultant / Instructor                                                
                                                         2000 – Present
•	Custom specialized Scripting
•	Instruct customers in computer applications
•	Provide technical support
Center for the Visually Impaired                                                
                             Daytona Beach, FL
Computer Applications Instructor									2000-2001
•	Maintained a peer-to-peer network
•	Taught software / technology and typing to clients
•	Documented client progress through written reports 
EDUCATION
ITec, Little Rock, AR                                                           
                                                		02/2002-11/2002
•	MCSE 2000 (Microsoft Certified Systems Engineer)   
•	MCP 2000 (Microsoft Certified Professional)
Freedom Scientific, St. Petersburg, FL 								2/2008
•	Script Development with JAWS and MAGic Certificate 

University of Phoenix, Phoenix, AZ									12/2004 – 4/2008
•	Bachelor of ¬¬Science in Information Technology