Employment

May 2008 - Present • Technical Support • NetDirector • Tampa, FL
• I telecommute to this job 20 hours a week
• This company deals in the foreclosure side of business, I help support all
clients with their foreclosure & bankruptcy referrals ex: Law Firms, Title
Companies, Servicers, etc.
• I watch what is called the monitor all day, thousands of transactions flowing
through our system. 
• I review the XML files being sent & help fix any issues
• I utilize Ready Desk (a ticketing system) if I need to contact the client
• This is a technical company & all work is done online over the internet, and
via teleconferences.

June 2006 – May 2008 • Loan Officer • Able Mortgage • Tampa, FL
• Make outbound sales calls off provided leads
• Take initial application from customer, input into Encompass, pull credit
report
• Submit application to lenders for best loan scenario
• Compile and submit all documentation necessary to underwriting for clear to
close

 

January 2006- May 2006 • Mortgage Analyst • CFIC Home Mortgage • St. Petersburg,
FL
• Audit and inspection of pre-approved completed files to certify compatibility
with programs
• Complete and compile necessary documentation prior to submission to
underwriting
• Ran DO & DU, Zippy for Chase (90% of loans to Chase other to Suntrust)
• Submitted loans to GE contract underwriting via FTP site online
• Liaison between loan officer/ processor and underwriter
• Improvement of prior process yielding unmatched efficiency
• Handled approximately 30-35 files a month

 

September 2004- June 2005 • Loan Processor/ Secretary • First Clearwater
Mortgage • Clearwater, FL
• Ordered VOE, VOR, VOM, and other misc. documentation on all files
• Communicated with Underwriters, Title companies, Insurance Agents and Realtors
on all files
• Put new files together, type labels organize & make copies of necessary
documentation within the file
Stacked files & sent to Underwriting
• Answered phones and direct calls
• Greeted all customers and helped them

 

July 2002- December 2003 • Loan Processor/ Secretary • Platinum Mortgage Group •
Omaha, NE
• Ordered VOE, VOR, VOM, and other misc. documentation on all files
• Communicate with Underwriters, Title companies, Insurance Agents and Realtors
on all files
• Generated all end of month reports within Caylex/ Excel & audited all closed
files
• Answered multiple phone line, directed calls, took messages
• Worked directly with the President, Vice President and loan officers
• Created ACT databases & sent out bulk mailings
• Downloaded telemarketing list & scrubbed with do not call list for night
telemarketers

 

December 1999- November 2001 • Technology Specialist / Corporate Business Rep •
Kinko's • Sunnyvale, CA & Omaha, NE
• Prepared & inspected documents for printing in house & out house
• Designed fliers, logos, invitations, business cards, letterheads, brochures,
and local marketing materials
• Met multiple deadlines in a fast-paced, high stress environment
• Developed relationships with vendors, organized out-sourcing procedures &
trained coworkers
• Developed relationship with corporate clients
• Assisted Major Account Managers & Corporate Account Managers
• Managed entire morning & day shift for 3 months while there was no manager

 

Education

1997-1999 Metropolitan Community College Omaha, NE
• Associates Degree in Electronic Imaging and Graphic Art Design

May 2005 – December 2005 Hillsborough Community College
• Continuing education classes (Physics, Algebra, etc.)


Software

    * Encompass
    * Caylex
    * Ready Desk
    * Word                          
    * PowerPoint
    * Excel                                        
    * Outlook
    * Visio
    * Quark Xpress            
    * Adobe Photoshop
    * Adobe Illustrator            
    * Adobe PageMaker
    * Corel Draw                          
    * Corel Photo-Paint
    * Dreamweaver 
    * Expressions
    * ACT
    * XML
    * HTML