Tiesha S. Creel
7660 Chelmsford Dr.
Jacksonville, Fl. 32244
[Send email to request phone number] 77-8686
Email:TSCreel@gmail.com
Work Experience:
Oct. 2007- Jan. 2008 CITIBANK, Jacksonville, Fl
Customer Care Representative; I managed customer credit card accounts via
inbound phone calls in a call center setting, while providing excellent customer
service.
April 2005- Sept. 2007 JACKSONVILLE ELECTRIC AUTHORITY,
Jacksonville, Fl
Customer Care Representative; I provided excellent customer service while
managing customer accounts on inbound and outbound calls in a call center
setting. I handled all customer inquiries, from billing and problem resolution to
starting and stopping electric or water service.
Jan. 2005-April 2005 CRYSTAL RIVER SEAFOOD, Jacksonville, Fl
Hostess; I greeted and seated all customers upon entering the restaurant, and
assist with any requests.
Sept. 2004-Dec 2004 SEARS, Jacksonville, Fl
MCA (Merchandise and Customer Assist); I kept the sales floor stocked and
shopper friendly, and assist customers with any shopping needs.
April 2004- Aug. 2004 HODGES CLUSTERS, Jacksonville, Fl
Personal Assistant; I assisted mentally and physically disabled men, women, and
children with everyday aspects of life. I assisted them in any way possible, from
bathing to eating,
Oct. 2002- June 2003 BURGER KING, Jacksonville, Fl
Cashier; I keyed and filled customer orders, and handled money transactions,
while providing excellent customer service in a fast paced work environment.
Education:
Everest University, Jacksonville, Fl.
I am currently enrolled in the Medical Insurance Billing and Coding program. I
plan to enroll in Applied Management as well to backup my Associate’s Degree with
a Bachelor’s Degree.
Skills:
I have excellent math, interpersonal, written, and verbal communication skills.
I am also proficient in various office and business software, such as Microsoft
Word, Excel, Outlook, Peoplesoft, etc, and easy to adapt to change. Familiar with
all office machinery, and can type 55 wpm with 100% accuracy.
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