BERNICE S. RACH
1728 Staysail Drive Valrico, FL 33594
Cell: [Send email to request phone number] 89-1206 ~ Email: [Send email using form at bottom]
Exceptional leader who is broadly trained and highly disciplined as a business
professional with 17 years of sales and operations expertise with focus on
outstanding customer service.
PROFESSIONAL EXPERIENCE
ABM, Tampa, Fl 04/09 07/09
Project Manager
Manager of housekeeping staff of 100 employees at IKEA Home Store Tampa
Created and executed project work plans as appropriate to meet needs and
requirements.
Identified resources needed and assigned individual responsibilities.
Managed day-to-day operational aspects of the project and scope.
Effectively enforced project standards.
Prepared for reviews and quality assurance inspections..
Track and report team hours and expenses on a weekly basis.
Managed project budget.
Facilitated team and client meetings effectively.
Held regular status meetings with project team.
Kept project team well informed of changes within the organization and general
corporate news.
Effectively communicated relevant project information to superiors.
Delivered engaging, informative, well-organized presentations.
Resolved and/or escalated issues in a timely fashion.
Understood how to communicate difficult/sensitive information tactfully.
SELF-EMPLOYED, Valrico, Fl 2008- Present
Life/Health/Annuity Insurance Broker
Attend meetings, seminars and programs to learn about new products and
services, learn new skills, and receive technical assistance in developing new
accounts
Calculate premiums and establish payment method
Call on policyholders to deliver and explain policy, to analyze insurance
program and suggest additions or changes, or to change beneficiaries.
Confer with clients to obtain and provide information when claims are made on
a policy
Contact underwriter and submit forms to obtain binder coverage
Customize insurance programs to suit individual customers, often covering a
variety of risks.
Develop marketing strategies to compete with other individuals or companies
who sell insurance.
Ensure that policy requirements are fulfilled, including any necessary medical
examinations and the completion of appropriate forms.
Explain features, advantages and disadvantages of various policies to promote
sale of insurance plans.
Seek out new clients and develop clientele by networking to find new customers
and generate lists of prospective clients.
HILLS COUNTY SCHOOL DISTRICT, Bloomingdale High School 2007-Present
Substitute Teacher
Followed lesson plans left by the permanent teacher
Possess teaching capabilities in all subject areas
Possess excellent communications skills
Effectively addressed the various learning styles of students
Implemented strategies, activities and techniques for promoting quality
student performance in both academic and social behavior based on student's prior
knowledge and experience.
Created and maintained a climate of respect and fairness for all students
Demonstrated fair and ethical judgments
Applied appropriate consequences for inappropriate student behavior.
Displayed problem solving, cooperative negotiating skills and conflict
resolution strategies.
CFIC HOME MORTGAGE, Valrico, FL
Branch Manager 2004-2007
Results oriented, top performer with track record of consistently meeting or
exceeding sales goals and customer expectations.
Highly trained and efficient in the following areas:
-Customer Service Relations -Sales Management -Branch Management
-Marketing Financial Services Loan/Acct Origination -Account Management
-Regulatory Compliance -Finance Products/Svcs -Relationship Building
-New Business Development -Communications -Revenue Growth Generation
FIRST INTEGRITY BANK, N.A., Tampa, FL
Senior Loan Officer 2003-2004
Top performer with track record of consistently exceeding sales goals and
customer expectations
HILLS COUNTY SCHOOL DISTRICT
Brooker Elementary, Brandon , FL 2000-2003
Secretary
Perform bookkeeping activities for school; assist in the purchase of office
supplies; register new students; organize, maintain and assume custodial
responsibility for students; perform attendance record activities
Perform secretarial duties for assigned personnel where responsibilities of
trust and accuracy are important and knowledge of the school and school system is
essential. Coordinates annual events such as the purchase of school insurance,
school photos, and annuals by supplying teachers with the necessary forms,
receiving money for order, maintaining records of orders and money received, and
distributing items upon receipt.
Assist students or teachers with problems
Deal with a variety of persons and situations requiring a high degree of
courtesy and tact
Perform work with accuracy and detail
Handle volume of work and meet deadlines
Sensitive to students needs
Cooperate with teachers, students and administration
Maintain confidentiality of information associated with position
ATLANTIC LUCENT TECHNOLOGIES, Brandon, FL 1999-2000
Account Executive
Proactively pursued potential and existing clients in the small to mid-sized
business arena to upgrade or enhance their current phone system(s)
Maintain call volume and monthly quota requirements while adhering to strict
corporate guidelines
Generated and tracked monthly commission reports utilizing a variety of
software applications
TECH DATA CORPORATION, Clearwater, FL
Senior Sales Representative 1995-1997
Sold computers, related hardware, software, and services to high profile
government accounts in the D.C. area
Profiled existing accounts, aggressively prospected new accounts, compiled and
maintained reports and was relied upon for the development of junior sales reps
while maintaining a high daily call volume
Promoted to Senior Sales Representative in first six months
FISCHER INTERNATIONAL SYSTEMS CORP, Naples, FL 1992-1995
Manager, Sales/Marketing Support
Responsible for management and coordination of sales and marketing support for
10 person sales team
Managed and arranged logistics for key personnel to attend vital client
meetings
Tracked all sales activity for multi-million dollar sales operation
Managed comprehensive sales analysis and reporting system for the Vice
President of Sales
MILITARY EXPERIENCE
UNITED STATES AIR FORCE, Clark AB, Philippines 1985-1990
Sergeant, Clark AB, Philippines, ~ Langerkopf, Germany
Honorable discharge at the rank of Sergeant with performance ratings of
Outstanding for 4 years concurrent
Recognized as Distinguished Graduate of the Non-Commissioned Officer
Preparatory Academy
Specifically commended for team leadership, athletics, and contributions to
Civic Action Programs
|
