Miguel A. Bryant
[Send email using form at bottom]
5880 Westfall Road
Lake Worth, FL 33463	 [Send email to request phone number] 70-8322
 
Information Technology Support 
Data center operations – Server and Desktop Upgrade & Support - Project
Management 
Innovative IT professional with background in Data center support operations and
solid understanding of common backup and restore procedures.  Proven ability to
identify problems, analyze possible issues and determine best course of action to
meet objectives using the ITIL Standards. Extensive experience in customer
service organization, Management, effective trainer and communicator; easily
interfaces between the technical and non-technical aspects of data center
operations. 
 
TECHNICAL SKILLS
•	MS Word ,MS Excel, MS Power Point, MS Office07 What’s Up Monitoring
•	Veritas Backup Exec, Dell IT Assistant, MS Exchange, ESX Virtual Server3.2 and
above,
•	LAN/WAN Network configurations, Active Directory Administration
Windows NT, Windows 2000, 03 Enterprise Server, 2008 Server, Windows xp
professional
 
KEY VALUES AND ACHIEVEMENTS
•	Support given to over 350 Desktops
•	Optimized training success by strategically planning and organizing programs.

•	Conducted overall training to all managers and supervisors worldwide to adhere
to company standards.
•	Instrumental in documenting operating procedures and implementing in regional
offices. 
•	Provided a sound backup and Disaster Recovery procedures for all offices
•	Recruited, supervised, and trained call center, IT and fraud prevention staff.

PROFESSIONAL EXPERIENCE
SDPBC, FL      
04/2007 - Present 
Technical Desktop & Server Support – Responsible for the School districts backup
and rotation of media for disaster recovery, Diagnose and repair configuration
Issues, Hardware Installations – configuration, Installation of DELL and IBM
Servers, Installation and Configuration of Operating Systems, Hard Drive
Installation of SAN hard drives, RAM installations, Monitoring and correcting
cooling issues in the Data Center, Installation of Rack systems for Servers and
Cat5e / Fibre Wiring, RAID Configurations and other diversified duties. 
 
Funding Channel, LLC   
03/2000 – 04/2007
General Manager IT & Sales Support - Supervised the IT Department, implemented
new IT standards, created backup procedures for all departments, organized all
new employee Sales and IT training, revised all documents and submitted to the
legal department for due diligence, trained new IT personnel on company
procedures, General trainer for all desktop support teams, project management
leadership of the IT Department, A/R, A/P, payroll departments. Configuration and
Installation of all servers and Installation and configuration of all offices
though out the US and Overseas.