DYLAN STEPHENS
4364 Har Paul Circle · Tampa, FL, 33614 · [Send email using form at bottom] ·
 [Send email to request phone number] 95-7943

 

 
My Objective is to obtain a challenging career in your company where my skills
and abilities can be used to their highest potential while expanding my
experience and work experiences and enabling me to better achieve the goals of my
employer.

                                                                     


WORK HISTORY

        Quality Assurance Analyst                                          2008
– 2010

        Customer Assistance Specialist Advanced            1999 – 2008

        Customer Support Representative 1                        1998 – 1999

        Customer Relations Representative 1                         1996 – 1998

 


EXPERIENCE

Worked last thirteen years with Fidelity National Information Service in Saint
Petersburg, Florida.  The following are representative of my accomplishments.

    *
      Develop procedural documents for the department
    *
      Evaluate help desk calls for courtesy and accuracy
    *
      Assist with documentation of procedures.
    *
      Program and maintain credit card terminals for banks and merchants.
    *
      Assist with technical issues related to terminals, printers, and
pin-pads.
    *
      Contact merchants and banks regarding equipment requests.
    *
      Liaison with merchants regarding in-store payments on bad checks.
    *
      Organize record and report in-store payments.
    *
      Read and sort mail for incoming resolution.
    *
      Manage mail and disputed records. 
    *
      Teach/train effectively with a wide range of personalities. 
    *
      Mediate in important decisions and stressful situations. 

 

 

EDUCATION

    Associate of Arts in Mass Communication

      Hillsborough College, Tampa, Florida

 

ADDITIONAL

    Speaker            Toast Masters

    Teacher             Saint Mark's Episcopal Church

    Online Chair     ACS Relay For Life