SUMMARY OF QUALIFICATIONS

Sales, Marketing and IT Professional having more than 12 years experienced with
sales, marketing, database analysis and proficient manipulating data. Customer
service and solving ability skills are sturdy. Personnel management, analytical
background to develop new processes and team members. Excellent negotiation and
presentation skills. Implementing security access control accordingly SOPs.
Written and spoken English, Portuguese and Spanish.
Flexibility to travel domestic and abroad.

PROFESSIONAL EXPERIENCE

THE HOME DEPOT INC. , Sunrise, FL March 2007- Now 
Sales Specialist/Kitchen Designer

Providing excellent customer service, developing customer loyalty to increase
ticket.

 * Apply marketing strategy on the showroom.
 * Participating and training co works to obtain product knowledge and software
proficiency.
 * Follow up corporate sales goals and analyzing metrics to ensure positively
results.
 * Analyzes various business reports for trend analysis and strategic planning
purposes.
 * Strong customer relations techniques and solving issues based on company
policy and customer satisfaction.
 * Maintains proper inventory controls, facilitates inventory transactions and
maintains compliance with The Home Depot standards.
 * Architectural graphic design of kitchen, bathroom and offices.
Awards:
 * 2nd Place Best Salesman 2008 - Nationwide
 * Best Salesman 2008 - Regional
 * 3 Salesman of Month - Regional
 * Best Salesman Home Depot District and Regional
 * 15 Customer Service recommendations PUT CUSTOMER F.I.R.S.T.
 * Home Depot watch awarded as excellent Customer Service.

HIRAM DESIGNS, INC. , Sunrise, FL April 2003 - January 2007
Owner/General Manager
Manager a factory operation of custom woodwork.
 * Responsible for complying with client requests and providing creative
solutions.
 * Support the operation of over 3 full timer employee and sub contractors.
 * Customer probing for qualifications, ability to close the sale, demand
delivery, solving customer issues.
 * Implement and analyze project's profitability and decrease the labor to
revenue costs generating revenues.

TECHNION COMMUNICATIONS, Tamarac, FL June 1998 - February 2003
Project Manager (AT&T)
Supervising and creating new perspectives to Latin group and supporting the
management team to achieve company goals.
Human resources skills hiring, training, relocating
Implement new strategies that quadruplicates the amount of leads generated to
win back customers and them generating enormous revenue.
I was responsible for sending out FTP feeds to affiliate clients. I am
knowledgeable of monitoring system resources coded/tuned stored procedures,
indexes, and triggers. I was involved in physical/logical designing of SQL Server
databases and developed project plans and schedules. Analyzed and proposed system
solutions. Administered database users/profiles and security.
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 * Developed ad hoc reporting with queries
 * Create tables and indexes, define columns, and implement constraints.
 * Implement functions, stored procedures, and triggers by using Transact-SQL.
 * Monitor, revised and tune syntax statement queries.
 * Maintain database availability with log shipping, database mirroring, and
replication and perform due diligence analysis to maintain data integrity.
 * Responsible to perform a backup and recovery strategy.
 * Generate leads and resources to a team of 35 C.S.Rs on daily basis.
 * Analyze and correct reported issues with the data and application
functionality.

COMPUTER SKILLS

Software: Microsoft SQL Server 6.5/7.0/2000 and 2005, MS Access, C-Shell, HTML
and Excel
Operating Systems: Windows XP Professional

EDUCATION

Bachelor's degree Business Administration
Centro Universit rio de Santo André, S o Paulo, Brazil 1982