Experience 

Employee Relations Coordinator 2007-Present 
BankUnited Miami Lakes, FL 
•	Organizes and maintains all department documentation, such as performance
management, bank’s affirmative action plan, EEO1 reporting, federal and state
regulatory posters, Vet’s 100, I-9 forms, vendor information 
•	Perform duties that require the analysis of facts and circumstances to
conclude and make recommendations for solving administrative problems within the
limits or accepted practice. 
•	Performs duties and responsibilities involving knowledge and application of
policies and procedures that require independent judgment in the determination of
actions to be taken. 
•	Assists the Employee Relations Manager with research and handles in a support
capacity by following up on work in-progress, issues, inquiries or ER projects
and goals 
•	Provides information and documentation to Unemployment Services and other
state unemployment offices and coordinates unemployment pre-hearing conferences
and provide documentation to managers. 
•	Proficient with administrative duties, Microsoft works, data entry/
maintenance in ADP systems.
•	Attends Open Houses, reviews and prescreens candidate resumes to forward to
the appropriate Business Partner and maintains and updates external job
postings.
•	Schedule qualified candidates for interviews, and administers pre-employment
paperwork. After enter applicant information accurately into ADP database
systems, compiles new hire paperwork and creates new hire file to ensure
compliance 

Enrollment Service Rep. 2006- 2007 
Florida International University Miami, FL 
•	Provide quality customer service to students diplomatically resolving
complaints as needed. 
•	Responsible for technical training, work distribution, and supervision of
staff members. 
•	Interact and cooperate with supervisors in other departments as needed to
facilitate operations, resolve problems and prevent potential delays in the
PeopleSoft systems. 
•	Compose effective use of database, spreadsheet, and word-processing software
to prepare statistical reports for management to insure consistence in meeting
expectations. 
•	Process with meticulous attention to detail, confidential student information
in database system. 

Paraprofessional 2004-2005 
North Hialeah Elementary Hialeah, FL 
•	Interpreted educational assessment program to implement special effective
programs for individual students. 
•	Assisted in development and maintenance of program curriculum and materials
for FCAT. 
•	Supervised and positively interact with children serving as a mentor, to
provide a supportive atmosphere of positive reinforcement and encouragement. 
•	Maintain complete and accurate documentation of children's development,
including planning, observation and recordkeeping. 

Secretary/ Data Entry 2002-2004 
State Farm Miami Lakes, FL 
•	Provided quality service to all clients to resolve questions and problems in a
timely manner.
•	Prepared and maintain recordkeeping such as but not limited to policy
agreements, proposals, filing, copying, faxing, mail and other general business
operations. 
•	Responsible for collection calls for overdue balances, policy cancellation,
and insurance certificates. 

Education 

Florida International University 
Bachelor Degree in Health Science- 12/2006

University of Phoenix
Masters of Management – 12/2009