Raffaella K. Del Castillo          [Send email to request phone number] 01-6427              [Send email using
form at bottom]
	

Objective
To secure a position where I can utilize my administrative and customer relation
skills, with the opportunity for progression, excellent mobility and room to
grow.

Professional Profile
An accomplished, results-driven and skilled professional, with over 15 years of
successful Administrative Assistant and Customer Service experience.  I have
proven ability to interface with upper management as well as clientele to ensure
accountability and solutions.  Current member of American Society of
Administrative Professionals and Commissioned Notary in good standing with the
State of Florida.

Professional Experience
Goodrich Lighting Systems, Tampa, FL
June 2006 – April 2009
Administrative Assistant
•	Responsible for the support of executive staff, assisting HR Department,
assisting Sales and Marketing department, organization and streamlining the
administrative process, ensuring effective planning for on and offsite meetings,
coordinate, schedule and organize weekly staff meetings and required content for
discussion, coordinate travel planning and expense reimbursements for entire
site, inventory and ordering office supplies, prepare outgoing mail, FedEx, UPS
shipments, enter ITAR import/export logs into Excel spreadsheet, answering
phones,  greet visitors and issue visitor passes, mail distribution, processing
inspection plans for purchase orders using SAP, maintenance of company’s
intranet, processing repair reports for repair department, verified and managed
timesheets for contract employees, responsible for issuing new employee ID cards,
assist with yearly physical inventory, event planning, and other miscellaneous
administrative duties.

Hillsborough County, Tampa, FL
June 1997 – June 2006
Executive Secretary
•	Responsible for the support of executive staff, assisting HR Department,
scheduling appointments, maintaining Director’s calendar and appointments,
answering phones, inventory and ordering of office supplies, hiring and
processing paperwork for temporary employees, filing, creating forms in Word and
Excel, input and maintenance of budget with Clientbuilder mainframe, tracking
appointments and revocations of Deputy Clerks, reclassification and establishment
of positions, entering payroll, creation and publication of monthly employee
newsletter, and other miscellaneous administrative duties and projects.

MetLife Insurance, Tampa, FL
November 1996 – May 1997
Disability Customer Service Rep
•	Responsible for assisting account representatives with underwriting disability
policies.

Village Lawn Care Service, Tampa, FL
May 1995 – October 1996
Office Manager
•	Responsible for payroll, invoicing and account receivables, scheduling
appointments and maintaining owner’s calendar, answering phones, ordering
supplies and lawn care foliage, filing and other miscellaneous duties.

Great Tampa Chamber of Commerce, Tampa, FL
June 1993 – March 1995
Accounts Receivable Manager
•	Responsible for billing and collection of membership dues, maintaining
membership database, customer service, monthly balancing and close of accounts
receivables, assisting controller and president with special projects and other
miscellaneous duties.

Education
Leary Technical School, Tampa, FL
Administrative Support Program - Diploma
June 2003

King High School, Tampa, FL
Business Administration - Diploma
September 1988 – June 1990
•	Graduated top of class with a 3.5 GPA. 
•	Member of National Junior Honor Society 
•	Vice President of BCE-FBLA and voted “Who’s Who Among American High School
Students” two consecutive years.

Skills
Proficient in Microsoft Excel, Word, Outlook, Visio, Power Point, Front Page,
SAP, Net Meeting, Corel WordPerfect and Quattro Pro, Adobe, GroupWise, ABRA,
SpoolView, FAMIS Clientbuilder, Copier, fax machine, 10-key calculator, cash
register, and internet.

References
Available upon request