CRYSTAL M. HOWARD
14233 Southwest 155th Terrace
Miami, Florida 33177
Objective To obtain a challenging position that will utilize all of my skills
and abilities while affording me the opportunity for growth and advancement in my
home environment.
Education Miami-Dade College ; Miami, Florida
A.A. Degree – 04/2007
Major : ESE Education
G.P.A. : 3.50
Experience Karen Raben, M.D. & Associates ; Miami, Florida
08/2007 – 07/2009
Insurance Verification/Front Desk Supervisor
Duties : verified insurances, handled medical records, prepared deposits,
collected patient co-payments and/or balances due, responsible for making
appointments and scheduling procedures cognizant of physician’s daily agenda,
check-in/out of patients while offering assistance if needed, office-wide
reception, identified urgency of telephone messages and relayed the same
accordingly, screened all correspondence and delivered to intended recipients,
pulled charts and confidential results, assisted Front Desk Supervisor and Office
Manager (at times), stocked office supplies, general clerical (i.e. copying,
faxing, filing, etc.), duties as assigned.
Bargay Advertising ; Miami, Florida 03/2006 – 08/2007
Administrative Assistant
Duties : prepared deposits, collected clients payments and/or balances due,
responsible for making appointments and scheduling procedures cognizant of sales
manager daily agenda, assisting clients with pricing, office-wide reception,
identified urgency of telephone messages and relayed the same accordingly,
screened all correspondence and delivered to intended recipients, pulled out
orders/invoices, assisted Sales Manager (at times), stocked office supplies,
general clerical (i.e. copying, faxing, filing, etc.), duties as assigned.
Best Buy ; Miami, Florida 09/2004 – 03/2006
Senior Store Assistant
Duties : prepare deposits by calculating amounts and accounting for any
discrepancies, maintain integrity of the safe and account for all related
activity, supervise cashiers and customer service representatives, track daily
numbers (i.e. revenue generated, attachments sold, etc.), provide floor support
when needed, monitor employee time/attendance records, perform all
opening/closing procedures (i.e. balance registers, make change when necessary),
light reception, meet and exceed sales quotas set by corporate office, process
credit applications, duties as assigned.
Dairy Queen ; Miami, Florida 11/2002 – 11/2003
Cashier and Customer Service – Inbound Reservations
Duties : answered store phone, monitored inventory and stock while performing
needs assessment, food preparation while observing cleanliness standards set by
corporate office, prepared orders for large or otherwise catered events, balanced
register, was delegated bank runs when necessary, daily store cleaning and
maintenance of machinery and equipment to ensure proper performance and foster
favorable image, duties as assigned.
Raben, Feldman M.D. & Associates ; Miami, Florida 06/2000 –
08/2004
Front Desk
Duties : handled medical records, prepared deposits, collected patient
co-payments and/or balances due, responsible for making appointments and
scheduling procedures cognizant of physician’s daily agenda, check-in/out of
patients while offering assistance if needed, office-wide reception, identified
urgency of telephone messages and relayed the same accordingly, screened all
correspondence and delivered to intended recipients, pulled charts and
confidential results, assisted Front Desk Supervisor and Office Manager (at
times), stocked office supplies, general clerical (i.e. copying, faxing, filing,
etc.), duties as assigned.
Skills Applications : Adobe Acrobat, Internet Explorer, Microsoft Excel,
Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Data Entry Program,
Appointment Scheduling Program.
Languages : Fully Bi-lingual (English/Spanish).
Other : Data Entry, familiarity with all major office equipment (i.e. copier,
facsimile, multi-line telephones, et cetera).
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