Summary:
Motivated, personable business professional with extensive work experienced
resulting in even strong work ethnics and customer focus. Diplomatic and tactful
with professionals and non-professionals at all levels. Accustomed to handling
sensitive, confidential record.  History of producing accurate and timely
documentation, meeting and exceeding management expectations. Flexible and
versatile - able to maintain a sense of humor under pressure. Poised and
competent with demonstrated ability to easily transcend cultural differences.
Thrive in deadline-driven environments. Excellent team-building skills.
Skills/Abilities:
 * Outstanding administrative and organization skills; detail oriented; able to
prioritize and multitask; follows through; demonstrates ownership through
responsibility and accountability for end product;
 * Impectable analytical and time management quailties
 * Entrusted to build and develop internal and external business relationships
 * Computer Literate: Strong Email Skills ( Lotus Notes & Outlook)
 * Proficent in Powerpoint Word and Excel

Professional Experience:

JPMorgan Chase (Mar 1984 -June 2009)
QUAILTY CONTROL SPECIALIST
* Conduct routine and non-routine analyses of end-to end process's
* Evaluate analytical methods and procedures to determine how they might be
improved.
* Identify quality problems and recommend solutions.
* Interpret daily process  establishing  specifications and control limits
* Participate in out-of-specification and failure investigations and recommend
corrective actions.
 * Provides recommendations improving data quality and key metric reporting
 * Data gathering from internal and external sources
 * Liaison to Price Water House Coopers

CONTROL/RISK ANALYST
 * Performed risk assessments on business controls evaluating effectiveness
 * Perform root caused analysis, assisted with the development of quality
improvement programs
 * Support Client ,Corporate and regulatory audits
 * Supported CSA's ,SOX and Resiliency Risk Management
OPERATION MANAGER
 * Oversee front-office operations and provide impeccable customer service
 * Keep records of customer interactions logging details of inquiries,
complaints, and comments, as well as actions taken.
 * Check to ensure that appropriate changes were made to resolve customers'
problems.
 * Refer unresolved customer grievances to designated escalation manager for
further investigation.
 * Contact customers to respond to inquiries or to notify them of investigation
results and any planned action
 * Develop and implemented controls and procedures reducing overtime and
eliminating waste
 * Established work schedules and assignments required to meet production goals
and management expectations
 * Conducted employee evaluation

DATA SECURITY SPECIALIST
 * Create or implement security standards, policies, and procedures.
 * Plan, direct, or coordinate security activities to safeguard company assets,
employees, guests, or others on company property.
 * Supervise subordinate security professionals, performing activities such as
hiring, training, assigning work, evaluating performance, or disciplining.
 * Analyze and evaluate security operations to identify risks or opportunities
for improvement.
 * Collect and analyze security data to determine security needs, security
program goals, or program accomplishments.
 * Communicate security status, updates, and actual or potential problems, using
established protocols.
 * Conduct physical examinations of property to ensure compliance with security
policies and regulations.
 * Monitor security policies, programs or procedures to ensure compliance with
internal security policies
 * Identify, investigate, or resolve security breaches.
 *

Education

High School Diploma