Kim Matlock Orlando, FL United States
w:  [Send email to request phone number] 49-8823 m:  [Send email to request phone number] 35-9419 e:
My Website: http://www.linkedin.com/in/kimmatlock 

Summary
Customer Solutions Expert
"Creating opportunities & delivering exceptional business results"

Strategic Thinker - with the experience and knowledge to smoothly handle
whatever comes through the door. Naturally inquisitive & direct, I can cut
through the fog to identify root causes of problems, uncover connections between
issues & events, create win/win scenarios and deliver on them.

Passionate and Tenacious Leader * possessing the unique ability to motivate and
mobilize players enterprise-wide to take collaborative action. I influence people
to follow me by "walking the talk".

Quantitative Analysis and Financial Acumen * Trained to identify the most
important metrics and their drivers. Then I increase results by frugally managing
costs while increasing revenue through innovative sales & marketing strategies.

Client Relationship Management * I have established long term clients by
learning what they value, their motivation to buy and the drivers that make them
successful. Deeply committed to highest-level service and unwilling to compromise
quality.

Social Media ROI Expert * who has successfully implemented social networking ROI
strategies for enterprise, sports, travel & hospitality, gaming and entertainment
that build business, optimizes resources and helps sustain meaningful engagement
with their customers for maximized business results. 

Specialties:
Solution Selling, technology solutions, business analysis consulting, demand
generation, global audience marketing, project management, business analytics,
building brands & advocates, leveraging social networking platforms for increased
sales & brand recognition, event planning strategy services, advertising, 
Work History
Microsoft
Director, WW TechEd Business Management Apr 2008 - Present

Competencies: brand, event & budget management, global strategy, marketing,
management, technical learning, social, digital media & advertisement, monetizing
content, legal & contracts, global cross group collaboration, global influence
without authority 

As business & brand steward for eight TechEd & 100 Tech Days events, I evolve
Microsoft's largest technical education program by creating & delivering a
$58million global sales, marketing & content campaign that educates more 75,000
in-person attendees and 1million online on all Microsoft technologies. Also, the
TechEd Europe 2009 Business Owner, I was responsible for a $15m event P/L with a
team of 25 direct managers and 500 team members to deliver all aspects of event
planning, demand generation, advertising, outbound & inbound communication
channels, sponsor & exhibitor sales, delegate registration & revenue, onsite
execution, budget, programs & processes for Microsoft's largest European event of
5800 delegates & 1500 vendors/partners/support personnel.

Nteractive, Inc. 
Co-Founder Sep 2007 - Apr 2008
Competencies: Entrepreneur, Raising Capital, Investor Relations, Business
development, Contracts, technology, social media

A funding opportunity allowed me to create a social media content management
system startup business for the entertainment industry where we partnered with
3MMedia, University of Central Florida Investor & Incubation labs, Orange &
Seminole counties & local angel investor groups to raise capital financing of
$2m.
XOS Technologies (Acquired)
Vice President, Community Dec 2006 - Sep 2007

Competencies: executive management, staff management, P/L management, industry
strategy, marketing, management, social media, technology, sales, legal &
contracts

As department head of two business units: XOS Community &
CollegeSportsDirect.com, I delivered a new Web 2.0 private label full customized
social networking content management product. I generated $2m in revenue and
increased company valuation from $15M to $60M. One large implementation was
Electronic Arts EASPORTS division called EASPORTSWorld.com which integrated
NCAA08, Madden08,FIFA08 and Tiger Woods 08 game features to the online social
media online experience. Since XOS is one the top sports technology solution
providers, I provided social media consultation to the NCAA, NFL, NBA, NHL,
individual NFL & NBA teams, collegiate Conferences, Tier 1
colleges & entertainment industry artists and labelsFor
www.collegesportsdirect.com * online programming guide for XOS digital media
assets, my team increased viewership & site traffic 1059% for through effective
SEO, SEM advertising and affiliate partnering programs.

Microsoft 
US East Region Developer & Platform Evangelism Manager Sept 2004 - Dec 2006
Competencies: staff management, enterprise technology strategy, audience
marketing, technology sales, cross enterprise collaboration

My team of six developer evangelists built a repeatable brand advocate
framework. Through deep customer engagement; my team drove platform wins,
technology education and tool sales. We executed 400 in-person/online events &
created product community innovation programs that include the Microsoft
sponsored Code Camps, .Net Distance Learning Program, Community- Credit,
Channel9.msdn.com screencasts and the University of Dotnet that increased
customer net satisfaction 5 YoY and reached more than 2 million technical
audience customers.

Solution Sales Manager Nov 2000 - Sept 2004
Through developing & cultivating deep customer CXO relationships, I attained
$45M territory quota & sustained double digit growth with Microsoft�s largest
customers. I worked extensively with and through solution channels of service
partners, Microsoft consulting services, Independent software vendors, LARS/VARS,
Partner and Account managers.
FY04 Attainment 110% & 26% growth
FY03 Attainment 98% 
FY02 Attainment 148% and 200% growth 
FY01 Attainment 126% and 45% growth

BAport Technologies (Dot Com Bust)
System Engineering Director Mar 2000 - Nov 2000
As a technical system engineer department head, my local and offshore teams
delivered analysis, design, functional & technical system requirements for
financial internet accounting applications utilizing COM , XML, ASP , HTML, &
Javascript used by customers that included Dell & Paychex.

Sunterra Resorts
Business Analyst Manager 1998 - 2000
The managing head of five (5) departments - comprising of 40 staff members that
included Business Analysts, Project Management Office, Technology Conversion
team, Technical Writing staff, & Quality Assurance department delivering
technology solutions to over 100 resorts, hotels, & timeshare entities. As part
of the Information management leadership team, I delivered the 3year IS/IT
strategic plan to solve the business technology needs of 8000 employees by acting
as the JAD facilitator between the individual business units, senior management
and the Information Systems department.

Prologic Corporation
US Quality Assurance Manager 1997 - 1998
The managing department head of Business Analyst & QA units, my teams delivered
and provided ongoing support of business & system architecture specifications for
a new web-based, client/server U.S. retail banking system from a Canadian Credit
Union system utilizing N-Tier architecture.

Phoenix International
Quality Assurance Manager 1994-1997 
The managing head of three departments with 14 staff: Quality Assurance, Data
Base Administrators & UNIX Administrators which implemented quality assurance &
testing methodology for a startup client/server retail banking system.

Independence Mortgage Corporation 1993-1994
Network Engineer
I did my stint as a girl geek by designing and administering a Novell 4.0
LAN/WAN environment for 100-users. I also configured PC�s, servers, routers and
supported all telecommunications.

FIS Multiple Roles
Product Manager 05 /1992 - 06 /1993
I provided demonstrations, generated sales pipeline, product enhancements,
training and documentation for four product lines: easyLOCK (security system),
DOLLARSWriter (ad hoc reporting tool), easyTRANSFER (file transfer tool), and CRM
(customer relationshipmanagement).
Project Manager 02/1990 * 05/ 1992
Project manager for more than 75 conversion projects and 35 de-conversions
(migrating clients to and from the DOLLAR$ retail banking system.
Senior Quality Assurance Specialist 07/1986 * 05/ 1992
Created & executed unit, system and regression test plans of the DOLLAR$
financial banking system and training new QA specialists.
Application Librarian 12 /1985 * 07/ 1986 
Responsible for change management, migration of software from development
environment to QA environment to production environments.

Education
Valencia College - Biology 1981 * 1985
Quality Assurance Institute * CQA Certified Quality Analyst

Awards
FY09 Q1 STB Most Valuable Contributor/ Cross Group Collaboration
FY06 Gold Star Award
FY06 East Region Ready Launch Lead
FY05 WW DPE Evangelism leader
FY04 MSNA Leadership Development (HIPo) Program
FY03 Q1 District Cross-Teaming Award
FY02 Precision Landing * ME Virtual Team Contributor
FY02 Precision Take Off * CAS Virtual Team Contributor
FY02 Q2 Outstanding Regional Contributor
FY01 Gold Star Award
FY01 Fun in the Sun * District of the Year
FY01 Q3 Outstanding District Contributor
Skills
Windows 7/Vista/XP/2k,NT, Windows XP/2003 server,Unix -HP/UX, NCR/UX, RS6000
Mainframe - Unisys A15/A17
Network: Windows,NT, Novell 4.0& 5.0, Citrix
BI Tools: Oracle BI/Express, MS SQL Analyzer Analysis Services, Analysis Reports
TOAD
Dev Tools: .Net Framework , WPF/E, WCF, WF, web services,COM ,DCOM, Cloud, MS
Azure,
Expressions Web & Blend, VB.NET, C Centura/SQLWindows Visual Studio, Rational
RequisitePro, IIS, Front Page, ASP, XML, HTML, XML, DHTML erWIN, Power Designer,
Rose,
VS.Net Architect Power Designer, Rational Rose, UML Methodologies, Visio, SQL
Server 2000/05/
08, MSVisual Source Safe PVCS TRUEchange Oracle Discovere