Carla S. Brown
5631 PGA Blvd #1024
Orlando, FL 32839
[Send email to request phone number] 93-0419
mrsowenbrown@hotmail.com
Qualifications:
Comprehensive Medical Assistant skills to include vitals, patient education,
phlebotomy, injections, patient care, patient exam preparation, OSHA and HIPAA,
CPR, medical insurance skills, Medical Manager software, DNA Buccal Paternity
Testing, DOT/Federal Drug Testing, Microsoft Office, Excel, AS400, Concord 2000
Accounting Software, Residential Account Maintenance Program (RAMP), Accounting
system for AT&T, Lotus Notes, Windows XP, Peachtree Accounting Software, Public
Speaking and Relations, Typing 60 wpm, and Multi-Line Phone System, SCD, Power
Image.
Experience:
09/2008-02/2009 Alliance Communications Orlando, FL
Answering Service-Claims Call Center
Processed after hours, weekend and emergency answering service calls.
Prepared cellular phone claims for the Global Warranty Group.
Dispatched emergency calls for doctors offices, law firms and utility
companies.
Placed on-line orders for products and services.
08/2007-11/2007 Spherion Jacksonville, FL
CitiStreet-St.Gobain AE
Preparation of off-line reports and projects for St. Gobain.
During annual enrollment, answered calls and assisted participants with
benefit elections.
Provided technical support to participants on the CSS Website for benefit
elections.
Processed beneficiary designation requests in the SGC system.
Processed and updated death benefit information via Prudential website.
02/2005-09/2005 Aetna Jacksonville, FL
Medical Precertification Specialist
Answer incoming calls from hospitals, physicians offices and members
concerning precertification of inpatient hospital stays and surgical procedures.
Precertify outpatient hospital visits and outpatient surgeries.
Review medical reports to ascertain whether particular procedures require
medical review and preauthorization.
06/2004-09/2004 LabCorp Orange Park, FL
Phlebotomist
Blood collection by venipuncture and capillary technique from patients of all
age groups.
Urine drug screen collections, paternity collections, breath/saliva alcohol
testing.
Answered telephones, maintained logs/records, organizational skills,
proficiency with numbers, research information, time management.
11/2000 - 02/2002 Convergys AT&T Digital Broadband
Jacksonville, FL
Customer Care Representative Billing
Assisted customers with billing inquiries to include account upgrades.
Handled escalated consumer issues.
Maintained financial records and correspondence.
Acted as a member of the Public Utilities Commission Resolution Team.
Acted as Team Trainer for Account Management to assist with training members
on policies and procedures.
01/2000 06/2000 Watson Realty Corp. Jacksonville, FL
Administrative Assistant
Maintained filing system along with petty cash.
Maintained office supplies.
Provided telephone support to office agents.
Responsible for data entry into Florida MLS system.
01/1997 - 07/1999 Elkins Constructors, Inc. Jacksonville, FL
Site Secretary/Accounts Payable
Designed and maintained construction site filing system.
Issued field and office purchase orders.
Organized meetings/processed correspondence for subcontractor.
12/1988 02/1991 United States Air Force Various Locations
Operations Specialists
Served as base public relation specialist, troop support and Wee Serve
manager.
Maintained classified accounts for the station.
Education
North Florida Institute Orange Park, FL
08/2003-04/2004 Medical Assisting/Phlebotomy
Completed a certification program in medical assisting and phlebotomy. 4.0
GPA
Charles M. Russell High School Great Falls, MT
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