Joan Walker
7132 Red Lantern Drive
Harmony, FL  34773
 [Send email to request phone number] 60-9049
Mayimba874@cfl.rr.com

* Objective

Seeking a challenging position in a professional establishment that will utilize
my experience and training to benefit the company.

* Employment History

-- At Home Customer Service Agent           
-- March 2009 to present
-- West At Home, LLC

Take calls in a scripted environment for a wide variety of products you may have
seen on TV; ranging from exercise equipment to cosmetics to entertainment
products.  Provide customers with the utmost customer service experience and
answer any questions they may have on products and services we provide. 

-- Executive Secretary  
-- June 2007 to August 2009     
-- Sheraton Vistana Resort, Orlando, FL

Providing administrative support to the Director of Engineering.  Responsible
for calendar and schedule management, correspondence preparation, travel
arrangements and general administrative duties.  Handle requests and
responsibilities with a high degree of confidentiality and minimal instruction or
supervision. Coordinate various meetings, prepare agendas, arrange meeting
logistics, record and transcribe minutes (if requested). Other duties include,
maintaining and fostering positive working relationships with internal and
external customers.  Organize and maintain file system, file correspondence and
other records. Read and route incoming mail: open, sort, respond and disseminate
to appropriate parties when necessary. Manage and track department budgetary
expenses, ensuring expenditures are in-line with budget.  Process, code and track
invoices.  Complete and submit travel expense reports for reimbursement and
reconcile American Express Corporate Card Account.  Answer and screen telephone
calls and arrange conference calls.

-- Dealer Registration/Office Manager                  
-- September 1996 to January 2007       
-- Central Florida Auto Auction, Orlando, FL

Being the lifeline between the auction and the registered dealer. Conducting
legal background checks on dealer licenses, bonding information and sales tax
certificates to ensure that newly registered dealers are legitimate. Continually
updating and processing data that is maintained periodically in the AS400
database, organizing and processing detailed paperwork, constant communication
with other auctions worldwide, researching and verifying bank information. Also
managing the department, solving problems and handling situations where a
manager’s assistance is needed.  As assistant to the Credit Manager I was
responsible for credit approvals for registered dealers at the auction.  Was also
responsible for how they were to pay for vehicles purchased at the auction based
on their personal credit reports, bank letter report, and history with Manheim
Auctions.  Also assisted with the collections department by processing returned
checks, collecting past due auction fees, reviewing collection reports on a
weekly basis and other collection duties as needed. 

* Education
-- Currently Enrolled  Valencia Community College
	A.S. in Nursing, R.N.
	A.S. in General Education

-- October 2003  Thomson Education Direct, Pennsylvania
	Computer Graphics Artist
	2 year course, received diploma in October of 2003

-- September 1997  Mid Florida Technical School,  Orlando, FL 
	Accounting I
	390 hours of accounting, which included Accounting Activities, Data
Processing, Beginning Keyboarding, and Office Procedures for Accounting Records.

* Accomplishments

-- Member of Phi Theta Kappa International Honors Society for Two Year
Colleges.

* Other Experience

-- Typing (58 wpm), fluent in English and Spanish languages, Medisoft, Medical
Terminology, Expert Ten Key and data entry skills, Windows XP and 2000NT (also
AS400 Systems), proficient in all Microsoft Office programs, copier, fax machine,
scanner, able to handle multiple phone lines.