Michel Grandchamp
2131 S W 81 Ave
Davie, Florida 33324
305-586-3839
[Send email using form at bottom]
	  Objective
	Find a rewarding, full time job in Desktop computer/server/workstation support,
Computer Graphic Arts, or Computer/Server Installation (software and hardware
upgrades, planning and execution ) Technical Support.
	Work Experience
	Tech Support
12/2007 – 11/-09  Applied Innovations Corp., Boca Raton, Florida
	Over the phone technical support. Answer technical questions,
troubleshooting resolving issues for customers over chat phone and e-mail. Handle
Level One and Two support issues within Liveperson, livechat and via phone.Shared
Hosting Web Hosting, Dedicating Hosting, Asp.net Application hosting Server
support Network support. Proficient with the following: Shared Hosting, 
Sharepoint,  VPS (virtual private server)  Dedicated Hosting, Managed  Admin Lite
and Self Managed, Dedicated web and SQL servers; HELM, PLESK and Modernbill
control panelsAs the user, reseller (only applies to Helm), and
administrator.Kayako ticket systemWorked department structure and department
responsibility.knowledgebase navigation.familiar with live chat system, able to
multi-task more than two support chats at onceWorked any starter kit manual and
automatic installations such as Wordpress, ASPDOTNET storefront or Dot Net Nuke
for example .Escalate issues by submitting detailed tickets on behalf of the
client.Configure & troubleshoot Frontpage extensions.Configure & troubleshoot
FTP. Setup SQL database within HELM control panel and manually on the
server.Configure database connection strings. Backup & restore databases via
sqlbackup.appliedi.net (veritas backups).Configure & troubleshoot temporary
URLs.Basic network troubleshooting: ping, tracert, DNS, whois lookup.Configure &
troubleshoot email client issues.Configure email account settings within
Smartermail. Install an SSL certificate within HELM control panel.Configure DNS
settings within HELM control panel. Configure private name servers within HELM
control panel. Configure & troubleshoot statistics on stats.appliedi.net.
	Tech Support Engineer
8/2000 - 8/2005  Sun Microsystems, Sunrise (Ft. Lauderdale), Florida
	Worked with A7000, Storage 7000 stor-edge 3900, 3910 6900 6010
6210,6310high-end enterprise level storage and back up system remote
supportSupport Storage Area Networks (SAN)Solaris Unix 7 & 8  Remote support for
customers SAN including fault detection and ordering disk replacements, trouble
shooting  and limited planing.
	Customer Service Technician
11/1999 - 5/2000  Omega Research Inc.
	Customer Service Technician. Over the phone technical support. Answered
technical questions from customers. Gave tutorials to customers on the programs,
trouble shooting and repair errors and malfunctional programs.
	Computer Operator, Help Desk Engineer
1/1997 - 11/1999  Investacorp Inc, Miami Lakes, Florida
	Installation of  new computer hardware (external storage, printers,
tape drives, home networks for remote staff) and  new computers. Network lan/wan
installation and maintenance. Operating system and program installation and
maintenance. Repair and maintenance  of older, critical computer systems and
migrating to new systems.

Michel Grandchamp
2131 S W 81 Ave
Davie, Florida 33324
305-586-3839
[Send email using form at bottom]
	Computer Repair Consultant
2/1996 - 1/1997  CyberCom, Miami, Florida
	Network Installations, Custom made PC's and Servers.Installation of 
new computer hardware (storage, printers, large format printers, drawing tablets,
scanners) and  new computer software. Network lan/wan installation and
maintenance. Operating system and program installation and maintenance. Repair of
old computer systems.
	Education
	2005 - 2010  AIU, Fort Lauderdale, FL
	Some College Coursework Completed
	8/2002  Fort  Lauderdale Art Institute, Fort Lauderdale FL, FL
	Bachelor's Degree
	Have been attending this institution since fall 1998.	 Pursuing a
Bachelor in Computer Animation  GPA 3.5
	7/1994 - 6/1997  Miami Dade Community College, Miami, FL
	Associate Degree
	AA in Graphics Arts	1996	GPA 3.29
	6/1992  Belen Jesuit Prep. High School, Miami, FL
	High School
	  Qualifications
	People Skills	
	15 years experience working with the public and meeting customer needs.
Ability to please customers and other employees  under all circumstances dealing
with IT Problem resolution. Have a good, cheerful personality, very likable
easygoing. Self Starter that can work with people. Excellent telephone skills and
speaking voice.

Computer Skills			
	Installation of networks, hardware and software 10BASE-T Ethernet LANs,
coaxial cable, 100BASE-T, fiber channel, line drops, DOS 6.22, Microsoft Windows
3.1, Windows 3.11 for workgroups, Windows 95, 98, WIN/NT 3.0, 4.0 Service Pack 4
for NT 4.0, Windows XP pro, Windows Sever 2003/2008 web and Enterprise Solaris,
some Linux,  BeOS 4.3
	Internet experience: Netscape Communicator, Microsoft Internet
Explorer, America Online, and CompuServe. Prodigy, Cable modem, home LAN/WAN,
DSL, Firefox, FTP, MS SQL	o 	
	Microsoft office, Excel, Outlook, Word		
	Adobe Illustrator, Adobe Photoshop 5.02, Paint Shop Pro 5.1, Dabbler
3.1, Painter XL, Manga Illustrator 3.0, WACOM drawing pads. 	
	IBM PC, Macintosh PC, HP Network Printers, Sun SPARC Stations &
Servers, DELL workstations and servers
	Have used Lotus notes. Some Oracle database, MSSQL ,MYSQL	
	Experienced in Installing, operating and supporting PC and Macintosh
operating systems advanced hardware troubleshooting, performing hardware
diagnostics. "Out of the Box" thinking, Fault  tolerance and failure testing.