Lynn M. Noe
2773 Tacito Creek Drive ▪ Jacksonville, FL 32223 ▪ [Send email to request phone number] 07-4205
OBJECTIVE
A challenging position with a progressive organization that values initiative
and professionalism.
EXPERIENCE
Jacksonville Transportation Authority - Jacksonville, FL (12/03-Present)
APPLICATIONS MANAGER
• Work with internal staff and client to evaluate business systems and software
applications.
• Develop proposals to upgrade and improve existing systems.
• Provide software application training to employees.
• Project Manager for new software applications.
Daily Real Estate - Jacksonville, FL (05/06-1/09)
REALTOR
• Consult with property owners to determine property prices and preparation of
their properties for sale.
• Market properties for sale via internet, signage and word of mouth.
• Show properties.
• Prepare all required real estate documents.
• Negotiate contracts/closing the sale.
Prime Property - Jacksonville, FL (12/03-05/06)
REALTOR
• Consult with property owners to determine property prices and preparation of
their properties for sale.
• Market properties for sale via internet, signage and word of mouth.
• Show properties.
• Prepare all required real estate documents.
• Negotiate contracts/closing the sale.
ERA Davis & Linn – Jacksonville, FL (02/03 – 12/03)
REALTOR
• Consult with property owners to determine property prices and preparation of
their properties for sale.
• Market properties for sale via internet, signage and word of mouth.
• Show properties.
• Prepare all required real estate documents.
• Negotiate contracts/closing the sale.
Self Employed – Jacksonville, FL (07/01 – 02/03)
PROPERTY MANAGER
• Commercial property management.
Keane, Inc. (First Coast Systems, Inc.) – Jacksonville, FL
Quality Assurance Manager (April 1999-July 2001)
Responsible for the supervision of the Quality Assurance team. Conducted new
product testing and documentation, reporting to senior management on the
conditions and concerns of the QA team. See Attachment A for supervisory and
daily responsibilities.
Research and Development Product Specialist (February 1998-March 1999)
Responsible for new product testing and documentation, reporting to senior
management on the statuses of the applications. See Attachment A for supervisory
and daily responsibilities.
Installation Manager (August 1996-January 1998)
Responsible for the supervision of all assigned clinical product installations,
system support, training, and documentation. Responsible for reporting to
management the conditions and concerns of the installation team. Responsible for
the supervision of assigned employees. See Attachment A for supervisory and
daily responsibilities.
Assistant Installation Manager (November 1995-August 1996)
Responsible for the supervision of all assigned clinical product installations,
system support, training, and documentation. Responsible for reporting to
management the conditions and concerns of the installation team. Responsible for
the supervision of assigned employees. See Attachment A for supervisory and
daily responsibilities.
Application Installation Specialist (September 1994-November 1995)
Responsible for customer-interface phases of clinical product installations,
training, and support. See Attachment A for daily responsibilities.
Documentation Specialist (June 1993-September 1994)
Responsible for learning and documenting clinical applications, In addition,
learning customer interface phases of product installation, training, and
support. See Attachment A for daily responsibilities.
EDUCATION
Georgia Southern University – Statesboro, Georgia
Bachelor of Business Administration
REFERENCES
Upon Request
Attachment A
Quality Assurance Manager
Supervisory Responsibilities:
Interview, hire, and train QA employees.
Plan, assign, and direct work of team members.
Appraise performance of team members.
Daily Responsibilities:
Communicate to senior management and customer services staff the
progress of testing and documentation of assigned products.
Test each assigned release of software.
Work with appropriate customers and/or consulting personnel to develop
specification for new products and enhancements.
Write initial documentation of new product for staff and customer use.
Train applications to customers and appropriate support staff.
Research and Development Product Specialist
Daily Responsibilities:
Communicate to senior management and customer services staff the
progress of testing and documentation of assigned products.
Test each assigned release of software.
Work with appropriate customers and/or consulting personnel to develop
specification for new products and enhancements.
Work with staff to aid in product design.
Write initial documentation of new product for customer and staff use.
Installation Manager-Clinical Applications
Supervisory Responsibilities:
Interview, hire, and train clinical employees.
Plan, assign, and direct work of team members.
Appraise performance of team members.
Daily Responsibilities:
Manage, supervise, direct, and instruct Application Installation Team.
Responsible for all phases of assigned product installation and
follow-up with customer, including customer support calls.
Ensure end user is using the system correctly and has proficient
knowledge to manage the system after it is live.
Provide ongoing user support for all customers on FCS products.
Organize upgrade implementations, and assure proper documentation
associated with the upgrade(s).
Perform periodic customer satisfaction reviews.
Assist in marketing processes when necessary, responding to customer
prospect Request for Proposal (RFP).
Assistant Installation Manager-Clinical Applications
Supervisory Responsibilities:
Hire and train clinical employees.
Plan, assign, and direct work of team members.
Appraise performance of team members.
Daily Responsibilities:
Manage, supervise, direct, and instruct Application Installation Team.
Responsible for all phases of assigned product installation and
follow-up with customer, including customer support calls.
Ensure end user is using the system correctly and has proficient
knowledge to manage the system after it is live.
Provide ongoing user support for all customers on FCS products.
Organize upgrade implementations, and assure proper documentation
associated with the upgrade(s).
Perform periodic customer satisfaction reviews.
Assist in marketing processes when necessary, responding to customer
prospect Request for Proposal (RFP).
Application Installation Specialist-Clinical Applications
Daily Responsibilities:
Perform implementation planning with the customer.
Perform customer support functions throughout all phases of the
implementation process, including remote dial-in for diagnostic purposes.
Train end users and internal staff on assigned software applications.
Prepare lesson plans, visual aids, and handouts for training.
Provide functional specification for system modifications based on
customer requests.
Participate in software upgrade processes, and assist with customer
training and support.
Test each software release.
Develop application documentation for customer and staff use.
Maintain documentation due to changes in code, functionality, and
specifications,
Mentor assigned and entry level Application Installation Specialists
and employees.
Assist in marketing processes when necessary, responding to customer
prospect Request for Proposal (RFP).
Documentation Specialist
Daily Responsibilities:
Perform implementation planning with the customer.
Perform customer support functions throughout all phases of the
implementation process, including remote dial-in for diagnostic purposes.
Learn to train end users and internal staff on assigned software
applications.
Participate in software upgrade processes, assisting with customer
training and support.
Develop application documentation for customer and staff use.
Maintain documentation due to changes in code, functionality, and
specifications.
EDUCATION
GEORGIA SOUTHERN UNIVERSITY – Statesboro, Georgia (1992)
Bachelor of Business Administration
COMPUTER SKILLS
Microsoft Word, Microsoft Excel, Microsoft Powerpoint, AS/400, RoboHelp,
References Available Upon Request
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