Celia M. Morales

Tel:(305)259-7274 or (786)478-9005						                                     
8461 SW 201 Street
Email:  [Send email using form at bottom]	                                      
      					      Miami, Florida 33189

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EDUCATION

1991-1994 	Associates of Arts and Science program 
Miami Dade College 

EMPLOYEMENT HISTORY 

2008-Present	Project Manager, Risk Adjustment Management, LLC
Contact Medical facilities, schedule medical chart reviews and  work with the
office personnel to establish clear lines of communication; record each
scheduling attempt, confirm and verify patient lists as well as contact
information; make all travel arrangements and contact the Certified Coders
assigned to me to ensure deadlines as well as work submission protocols are met;
conduct follow-up calls to the providers to ensure that the Certified Coders
conducted themselves in a professional manner.

2007- Present 	Finance Assistant, Risk Adjustment Management, LLC
Organize weekly payroll documentation; verify work submissions, assist in
internal auditing practices as well as track, monitor and report on the
productivity of the contracted Certified Coders; record meeting minutes during
Operational Meetings as well as follow-up on open issues and report back to
Management.

Data Management, Risk Adjustment Management, LLC
Retrieve pertinent data from medical records; verify accuracy of reports;
organize and store information into previously established spreadsheet format;
facilitate interoffice communication and look into ways to improve servicing of
clients; develop and train the contracted Certified Coders and respective Project
Managers in the Electronic Upload System as well as establish security parameters
to insure HIPAA and PHI compliance.

2002-2003	After School Instructor, University Christian Children’s Center
Supervised and developed age appropriate curriculum activities for preschool
children; worked on weekly themes that encouraged independent learning as well as
group activities; encouraged social interaction and reinforced communication
skills.

1996-1999	Independent Contractor, Willow
Provided highest standard of customer service to assist clients of various
service related companies; telecommuted effectively and consistently; ranked in
the top five percent of agents with the highest customer satisfaction; provided
outstanding professional support.

1997-1998	Adult Vocational Instructor, Miami Dade Public Schools
Taught computer application, customer service , management, home office set up
and other vital entrepreneurial skills; trained students on various network
computer programs as part of Willow, a company specializing in telecommuting
customer service call center opportunities

1992-1994	Customer Service Representative, University of Miami – UM care
Handled and documented customer complaints; provided appropriate follow up to
improve customer satisfaction; coordinated referral services and responded to
inquiries pertaining to each member’s individual policy 

1989-1992 	Customer relations representative, Ramsay Health Services 
Corresponded closely with the Member Relations Director to oversee the
implementation of policies that adhered to the members grievance process as
mandated by the State of Florida; mediated executive member issues that required
special attention; kept accurate records and accounts; prepared customer service
reports for internal and external audits.

COMPUTER AND LANGUAGE SKILLS
Proficient in most computer software programs such as Microsoft Office and Quick
Books; able to read, write and communicate effectively in English and Spanish.

REFERENCES
Available upon request