April McKinney
530 N. 68th Ave. 
Pensacola, Florida 32506
Home  [Send email to request phone number] 32-6990
Cellular  [Send email to request phone number] 12-3532
[Send email using form at bottom]

Objective
To obtain a position within your company utilizing the customer service and
management skills that I 
have gained in the workforce.

Education
Devry Online                                                                    
                                             08/2008-Current                     
                               

Network Communications B.A. 
In progress

Pensacola Junior College                                                        
                                   08/2003-05/2005
Computer Science A.A. 

Pensacola Junior College                                                        
                                   05/2007(Certified)
                                                                                
               
C.P.R / Emergency Response

George Stone Technical School                                                   
                               05/2003High School Diploma

Employment
Advanced Technical Support                                                      
                                  08/2008-12/2008
Alpine Access (EDS Sprint)
1120 Lincoln St #1400 
Denver, CO 80203
(866)279-0585
	Provided support for PDA smart phones and Blackberrys, Mainly troubleshooting
voice, data, 
and messaging services and any device issues. I also provisioned data for new
devices, assist in synching 
devices, tested connections, and set up email accounts using the Microsoft
Outlook Express program. I 
also offered valuable products and services that would suit the customers’
needs.

Technical Support Specialist/ SME (Subject Matter Expert)                       
            04/2007-09/2008
West Corporation
5031 Commerce Park Circle
Pensacola, Florida
 [Send email to request phone number] 75-7204
	Provided technical support for Comcast High Speed Internet concerning email
set-up, TCP/ IP, 
ping, trace routes, speed test, and browser configuration. Assisting customers
with Voice Services, and 
Cable Services, customers with creating new accounts, scheduling appointments
for 
Installations/upgrades/disconnections and aiding with account maintenance,
billing or payment inquires 
and payment collections as well. 

Owner/ Operator                                                                 
                                          05/2004-Current 
Affordable Cleaning Services
530 N. 68th Ave.
Pensacola, Florida 32506
 [Send email to request phone number] 12-3532
	I contract with real estate agents to detail houses between buyers and renters.
I employ six people.
  I dispatched crews and we work together to repair inside and outside the 
homes. I also handle small repairs and lawn service as needed.  I am also
responsible for payroll, 
accounting and record keeping for the business. 

Office Manager                                                                  
                                             08/2000-05/2004
H&H Glass
1117 Cogswell Avenue
Pell City, Alabama 35125
	I performed a variety of secretarial tasks such as answering phones,
dispatching crews, 
bidding jobs, scheduling appointments, and did the accounting and record keeping
for the 
business as well.










References
Gina Roberts, Hilton General Manager,  [Send email to request phone number] 93-8604
James Dudley, Banquet Captain/Event Coordinator,  [Send email to request phone number] 80-3999
Aaron Dixon, City of Gulf Breeze/ Warrington Fire Fighter,  [Send email to request phone number] 25-0835