Steven Skeffington	  
[Send email using form at bottom] 
 [Send email to request phone number] 33.2060

SUMMARY	
Experienced information systems professional with a background in strong
customer service and technical skills.  Strives to be proactive in effectively
aligning computer technologies with the goals of business.  Able to quickly adapt
within dynamic work environments as a self-starter who thrives through creativity
and constant learning.

SKILLS
- Excellence in strong customer service and enhancing computer user
productivity.
- Exceptional written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office products, Windows operating systems (XP,
Vista, Server NT/2000/2003), Exchange, and Active Directory.
- Knowledgable in software license agreements and maintaining legal compliance.
- Competent in network configurations, including TCP/IP, shared hardware, secure
file sharing, and wireless access. 
- Expertise in electronic data protection and disaster recovery

SKILLS
2006-2009    HDR, Inc.	                          
Jacksonville, FL
Computer Systems Manager
- Implemented incident tracking for the office help desk, reducing typical
response times to fix system issues from two days to less than 8 hours.
- Deployed scalable disk storage to enhance data backups to include live on-site
replicas to supplement nightly tape copies.
- Streamlined software use and reduced annual costs by 40% through investing in
shared licenses and conducting regular usage audits.

2002–2006	HDR, Inc.	Jacksonville, FL
Systems Service Representative
- Sole help desk respondent to over 90 computer users in multiple offices
working in diverse software applications in a Civil Engineering firm.
- Migrated over 90 machines simultaneously to newer operating systems and used
server-based deployment regularly to carry out mass software upgrades.
- Automated computer audits of networked user machines to solidify asset
inventories.

EDUCATION
1998-2000 Associates Degree, St. Johns River Community College

2006-2009 University of North Florida, Courses in Business Management

2005  Microsoft Certified Professional (MCP)