PEGGY A. DECIO
                                                     
9035 Saint Regis Ln.
                 Port Richey, FL 34668-4957
                               [Send email to request phone number] 56-8041
 
                   

To whom it may concern:

Enclosed for your review and consideration is a copy of my current resume. I am
taking the liberty of forwarding it to you in the interest of exploring
employment opportunities in your organization.

I feel that my educational background, customer service skills, and computer
skills ideally qualifies me for a position within your organization.

While every effort has been made to provide you with a resume that is as
comprehensive as possible, it cannot convey my full level of expertise. 

Please feel free to contact me, at your convenience, at the address or telephone
number appearing above.

I look forward to hearing from you in the very near future.

Sincerely,



Peggy A. Decio

Encl.: Resume













PEGGY A. DECIO			                  9035 Saint Regis Ln. Port Richey, FL
34668-4957

Women’s World Beauty Salon
                                                             Business Manager

	Self motivated to meet and exceed business goals while creating
positive experiences for customers and employees
	Strong leadership, which includes; effective decision making with keen
intuition and communication, ability to drive exceptional performance, ability to
redefine the business strategy to help employees work more efficiently, in turn
creating a larger customer base.
	Develop trusting relationships through demonstrating integrity and
professional character.

SKILLS AND ACCOMPLISHMENTS
Call Center Management
	Was an integral resource for the Ernst & Young queue resolving software
issues; training new hires; proofing software applications prior to release;
specialized in several Microsoft and custom applications; and trained software
specialist for each application. 
	Managed the Computer Generated Solutions help desk staff consisting of
more than 125 technicians; worked closely with team supervisors, Ernst & Young
partners and associates, IBM and Computer Generated Solutions project managers,
Training Coordinator, and General Manager
	Reduced the need for technician errors on specific software
applications by creating a new call routing system, reducing call-handling times
by 20%  

	Management: Motivational leader who can manage multiple
responsibilities simultaneously

Operations and Leadership
            Constantly met or exceeded as a business and call center manager
	Constantly met and exceeded expectations as an office manager for
Uniglobe Creative Travel
	Created a liaison relationship between employees and peers 
	Excellent oral and written communication skills, communicate
effectively with diverse individuals at every level. 
	Excellent multi-tasking skills
	Introduced and promoted cruise ship flyers increasing cruise ship sales
by 40%
Employee Satisfaction
            Received exceptional quality survey reports from customers
	Received award for employee of the month for excellent customer
service
Training and Development
	Key resource for facilitating new hires at Computer Generated
Solutions
	Key resource as a manager for Women’s World Beauty Salon
	Key resource as office manager while promoting  key destinations for
Uniglobe Creative Travel
	Ensure all Team Leadership personnel are trained to provide exceptional
development to their staff for the purpose of enhanced performance through
superior customer service and communications 


Experience
Women’s World Beauty Salon: Clearwater, Florida	Business Manager	2008 – 
2009
Computer Generated Solutions: Tampa, Florida	Customer Service/Team Leader, help
desk manager in Call Center	1998 – 2004
Uniglobe Creative Travel: Tampa, Florida	Office Manager	1996-1998
Education	Florida Metropolitan University:  AA in Business Management and
Marketing	1996 - 1998