Caroline Gonzalez
2437 Brownwood Dr
Mulberry, FL 33860
Tel: [Send email to request phone number] 12-3105
Email: [Send email using form at bottom]
OBJECTIVE
To obtain a challenging position in a professional field, where I may be able to
utilize my knowledge and experience as well as my various skills.
EXPERIENCE
08/2007 – 08/2008 Hubbell Lighting / Maristaff Greenville, SC
Customer Service Representative
In charge of handling all inter-company and some international
accounts.
Responsible for providing accurate price quotes to my customers.
Responsible for responding to any email requests and concerns that the
customers have.
Responsible for entering all new customer orders that have been faxed
or emailed by the customer.
Responsible for processing returns, credits and changes requested by
the customers.
Responsible for maintaining updated files for all customer orders,
returns, credits, etc.
Maintained communication with the customer regarding the status of
orders, shipments, changes, etc.
Maintained a flowing relationship between the shipping sites, the main
office and the customer.
Various other clerical and administrative duties.
04/2004 – 04/2007 Waste Management Inc Wellford, SC
Inside Sales/Customer Svc Representative
Responsible for quoting pricing to potential customers in need of our
services using our AMP database to bid at a rate that would be most profitable
for the company.
Responsible for completing the sale by acquiring a signed contract by
the customer and scheduling the delivery of our equipment/service in a timely
manner.
Responsible for acquiring customer information required to assist in
the approval of service by our credit department. (i.e. credit application or
prepayment).
Answered any and all questions regarding the status of delivery,
billing, directions & placement as well as any concerns the customer might have.
Completed a daily log of all calls handled and the outcome.
Reported sales opportunities on a weekly basis using an excel
spreadsheet and copies of signed contracts that was required by our sales
coordinator.
Maintained a monthly spreadsheet that was required for the payout of
commission incentive bonus.
Was backup representative for our National Accounts Dept. which
required completing bids, price quotes, sales, deliveries of equipment and
services, and other various duties requested by our larger national customers
Produced and maintained a spreadsheet of our master accounts to be used
by all sales representatives.
Kept open communications with pricing managers to make them aware of
any issues that would affect the pricing both for the company and our customer
base so that we could compete effectively with our competitors and the market.
Maintained communication with our customer service department and
dispatch to assist them in servicing our customers to the best of our ability.
Various clerical and administrative duties.
04/2003 – 04/2004 Waste Management Inc Wellford, SC
Customer Service Representative
Answered inbound calls from customers needing information on accounts,
billing and service.
Quoted and sold residential service to interested customers.
Responsible for setting up new accounts in MAS to maintain customer
information, history and requests for company wide use.
Quoted and sold commercial service prior to being promoted to the sales
department once our call center was completed.
Responsible for keeping daily call logs
Maintained and completed requests for additional service called in by
our customers.
Assisted the sales department with questions or requests for service
and billing.
Made myself available to assist with any other duties as needed.
07/2002 – 01/2003 Data Device Corporation Bohemia, NY
HR Assistant/ Customer Service
Answered several telephone lines (switchboard)
Greeted customers and assisted vendors.
Assisted HR Department in various duties:
Assisted the Recruitment Specialist by preparing interview and new hire
packets, collected employment applications and resumes to scan into the Open Hire
database, updated the OHD with any new information, etc.
Assisted the Benefits Coordinator by entering data into the HRIS system
during open enrollment and whenever needed.
Assisted the Training Specialist by creating courses/ class sessions in
the training database, enrolled students into their requested classes, sent out
email notifications, cancellations and reminders to all employees enrolled in
training, printed training rosters and other reports that would maintain the
training information as organized as possible, printed employee transcripts and
kept the information accurate and up to date.
Maintained updated company telephone directory.
Created HR Procedure Manual broken down by the different functions in
the department.
Made myself available to assist with any other duties as needed.
10/2001 – 07/2002 Sussman Sales Company, Inc. Jericho, NY
Administrative Assistant/ Customer Service
Answered several telephone lines.
Assisted customers with questions and concerns about their orders or
materials we provided.
Received and processed orders for all clients.
Responsible for keeping an accounts payable ledger and printing reports
on a weekly basis
Responsible for keeping a commission ledger and printing monthly
reports
Responsible for billing and collections for the company
Maintained open communication with the sales representatives.
Various clerical and administrative duties.
05/1999 – 06/2001 Lockheed Martin IMS Miami, FL
Administrative Assistant
Performed any combination of clerical duties requiring knowledge of
systems and procedures.
Ordered supplies for office personnel and maintained inventory of
supplies.
Assisted career counselors and supervisors with updating files, reports
and any other requests.
Generated WIA, Placement and Training reports that have been assigned
to me by my supervisor on a daily/ weekly basis.
Responsible for keeping track of employee payroll timesheets.
Maintained database of core customers for the site.
Checked supervisor alerts, as well as confirmed and worked them.
Responsible for keeping logs of all support services provided for our
clients, such as gas cards, bus passes, training and support vouchers.
Responsible for keeping a tracking log for all case files transferred
in and out of the office, as well as making copies of case filed and shipping
them to their desired locations.
Made myself available to assist supervisor as needed.
05/1996 – 01/1997 FPA Medical Management, Inc Miami, FL
Customer Service Lead
Responsible for answering several telephone lines.
Assisted customers with their questions and concerns regarding the
medical claims.
Assisted supervisor in the training of other employees in the
department.
Assisted other customer service representatives with any questions or
issues involving the client or our computer system.
12/1992 – 02/1994 Suffolk Rapid Medical Care Brentwood, NY
Medical Secretary
Responsible for answering several telephone lines
Greeted new patients, started new patient files, conducted medical
insurance verifications to confirm patient eligibility for service.
Maintained appointment scheduling and cancellations for our in house
doctor as well as specialists as needed.
Assisted doctor in performing various lab tests.
Responsible for the billing and collections by way of electronic filing
of medical claims
Assisted office manager in the training of new employees.
Greeted pharmaceutical representatives and scheduled time for them to
meet with the doctor.
Assisted with various clerical and administrative duties as requested.
EDUCATION
G. Holmes Braddock Senior High School 1992
SKILLS
Proficient in Microsoft Word and Excel, Familiar with Microsoft Access and
PowerPoint, Experienced in using AS400 and SAP, Experienced in navigating the
internet, as well as Outlook, Lotus Notes, facsimile, copier and any other office
equipment or computer programs. Can type 50 wpm; Fluent in English and Spanish.
REFERENCES
Available upon request
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