Michelle C Jourdain
9190 Waterford Lane 
Powder Springs, GA 30312
Home: (678) 398-1402 Cell: (404) 593-3124
E-MAIL:[Send email using form at bottom]

PROFILE
*	9 years experience in Information Technology within IT Consultant and Business
Analysis. 
*	Strong knowledge of RUP (Rational Unified Process), UML (Unified Modeling
Language) and SDLC (Software Development Lifecycle).
*	Experience leading full life-cycle complex projects across all business areas
to meet business objectives and requirements.
*	Extensive experience providing key support to Project Managers and Developers
by assisting in providing more detailed system requirements, business process
analysis and impact analysis.
*	Creation of functional specifications based on business requirements.
*	Excellent project leadership, team-building skills, decisions making and
communication skills.
*	Extensive experience leading efforts to identify articulate and resolve issues
of all types.

EDUCATION/CERTIFICATIONS

*	Doctorates of Philosophy in Organization and Management, Capella University
(expected graduation date 4/2010)
*	Master Business Administration , Keller School of Management, Atlanta, GA
*	Bachelor of Science, Mount Saint Mary’s College, Newburgh, NY


PROFESSIONAL EXPERIENCE

AutoTrader.com							April 2007 - Present
Business/Systems Analyst Consultant

	Perform various project management duties, such as creation of project
plans to support planning phases, monitor and report status of project
activities, and track issues and risks, and escalated to upper level management
when necessary.
	Determine project estimates for business analysis phases, assist in
planning of project deployment dates, coordinate requirements meetings with
stakeholders and facilitates requirement sessions.
	Responsible for translating business requirements into functional and
technical specifications, defining and documenting functional requirements,
use-case modeling, and business process flows.
*	Document business requirements and collaborate with development and testing
teams on feature design and testing.
*	Assist in defining process for the group and provide research materials on
various knowledge transfer techniques. 
 



TekSystems/Northrop Grumman				December 2005 – April 2007
Senior Systems Analyst Consultant 
	Performed Senior Business Analyst responsibilities on multiple
million-dollar budget, highly visible and politically charged financial and
performance management technology projects. Duties included, business case
development, defining and documenting of business processes, functional
requirements gathering, translating business requirements into technical
requirements, impact analysis, Fit/Gap analysis, defect resolutions, User
Acceptance Testing (UAT) and training. 
	Served as the Lead Business Analysts responsible for the guidance of
two Senior Business Analysts and two Junior Business Analysts on the project.
Oversight management  included, review Business Requirements Documentation,
Functional Requirements review, Business Process Documentation, System Change
Request Forms, User Acceptance Testing Documentation, Systems and Process
enhancements and developments and Production Support issues.
	Responsible for the coordination of deliverables and work across
various project phases, internal development team groups and external
stakeholders within the Center for Disease Control and Prevention (CDC),
including planning, scoping, resource management, change management, establishing
milestones, UAT test management, transition and implementation plans of business
analysis resources.
	Served as a liaison between the development teams and User Support
Services to develop and assist with training efforts and capture change requests
from external stakeholders. 
	Responsible for decisions and results, through excellent communication,
management and strategic skills; disseminating information and timely updates to
all parties, planning and conducting strategy, planning sessions and coaching
participants in developing requirements gathering skills.
	Directed the analysis and evaluation of others and initiating the
revision process after evaluation.


The Hartford							June 2005 –December 2005
Senior Business Analyst (Contractor)
	Business Analyst responsible for translating business requirements into
functional and technical specifications defined and documented functional
requirements, use-case modeling, and business process flows.
*	Provided project estimation & planning, coordinated all meeting with
stakeholders and facilitated requirement sessions. 
*	Documented business requirements and collaborated with development and testing
teams on feature design and testing
*	Provided project leadership on various tasks and provide status to upper level
management

Matrix/Cingular customer					July 2005 – August 2005
Lead Senior Business Analyst (4 week - Contractor)

	Business Analyst responsible for translating business requirements into
functional and technical specifications, defined and documented functional
requirements, use case modeling, and business process flows.
*	Provided project estimation & planning, coordinate all meeting with
stakeholders and facilitated requirement sessions. 
*	Documented business requirements and collaborated with development and testing
teams on feature design and testing
*	Provided project leadership on various tasks and provided status to
upper-level management.

SunTrust Bank 						March 2005 - May 2005
		Senior Business Analyst/Project Coordinator (3 months - Contractor) 

*	Used technical and business expertise to work with the customer to research,
identify and resolve immediate business needs.
*	Coordinated all testing endeavors for new website development and oversaw
testing team.
*	Provided knowledge on best practice for content management system. 
*	Traveled to client location and assist them with all requirements,
implementation and design. 


Connecture 						March 2004 – March 2005
					Consultant
*	Analyzed and gather requirements for client, developed a full life cycle
web-based product, creating technical and functional specifications and
delivering solutions to a client. 
*	Traveled to client sites to work with project teams to provide systems
analysis, write specific design specs, developed use cases, project scope, and
planning.
*	Facilitated JAD sessions, coordinated testing efforts, assisted with external
training and assist with UAT testing. 
*	Provided status report to all level within the organization.


ACS State Healthcare						March 2001 – March 2004
Lead Web Business Analyst / Subject Matter Expert
Projects:
Web Medicaid Claims Administration System, State of Georgia Medicaid and
Commercial Multi-Health Network Claims Administration System
	Business Analyst responsible for translating business requirements into
functional and technical specifications, defining and documenting requirement
standards, use-case modeling, business process flows, application/web portal
training and online help documentation.
*	Utilized DOORs (Dynamic Object Oriented Requirements System) to manage
changing requirements, non-disruptive configuration management, and streamline
test cases.
*	Utilize Test Director for creating and storing Use Cases and
tracking/verifying/validating defects.
*	Responsible for generation of system training material with the use of
RoboHelp and Powerpoint.
*	Developed and conducting for 45+ product training, Joint Application
Development sessions, Internal Walkthroughs, Requirement Review Meetings and Peer
Reviews for multi-faceted project stakeholders.
*	Developed online help and Manuals, assisted with training end users, prepared
data flow diagrams, and assisted with HIPAA guidelines and system interfaces.
*	Worked with JAVA, HTML, Web logic and other web base products (not hands on).


Electronic Data System (EDS)					June 1998 - September 2000 
					Business Analyst

*	Applied business knowledge to recommend innovative business solutions and
information technology to Stakeholders (BCBS/NASCO).
*	Acted as a liaison between business customers and technical solutions/support
groups to identify business processes and formulate business requirements.
Prepared test plans, system improvement specifications and the documentation of
these processes.
*	Used technical and business expertise to work with the customer to research,
identify and resolve immediate business needs. Where necessary, recommended
business and product improvement.