TECHNICAL SUMMARY
Ten plus years of Systems Administrative experience,
TECHNICAL SUMMARY
Ten plus years of Systems Administrative experience, in a multi domain (6),
multi server (31) environment. Academically, and professionally trained in
network theory, concepts, and operations. Experience in Active Directory, FTP,
DHCP, WINS, DNS, and Wireless LAN security. TCP/IP configuration &
troubleshooting in a multi-server, multi-platform, multi-domain environment.
Demonstrated experience in: technical support, architecting, cabling, building
and configuring servers, workstations. Software Experience: Microsoft Operating
Systems: 2000, XP and Vista; Severs NT 4.0, 2000, 2003, Advanced Server, UNIX,
Apache, Exchange 5.5, IIS 5.0, Terminal Server, MS BackOffice, Vi (Text Editor),
Visio, SAP Business One 2005 A, SAP 2007 A PL: 11/35, MS Office 2000, MS Access,
MS SQL 2005, MySQL, Trend Micro Office Scan & Scan Mail Anti Virus, Computer
Associates Enterprise Anti Virus, VERITAS Backup Exec, PcAnyWhere; Strong
knowledge of streaming audio, and video technologies.
SYSTEMS ADMINISTRATOR (SAP Business One / WINDOWS 2003 Server Environment)
Foot Solutions Inc – Marietta, Georgia – November 2004 – Present
SAP BUSINESS ONE
* Project Manager for SAP WHMS. Responsible for the implementation,
configuration, training and user support of warehouse management system. Managed
Implementation of Live Ware warehouse management solution a .NET-based system
allowing barcode functionality in the warehouse.
* Performed SAP Major Upgrade, from 2005 A to 2007 A and PL: 11 to PL: 35 to
accommodate new installations and configuration of credit card application, size
width matrix and warehouse management system installation.
* Provide SAP Technical support to more than 20 users, responsibilities includes
install and configuring add-ons, patching, upgrading and maintaining companies’
mission critical SAP investment.
* Built, Configure and Maintain a SAP Business One Testing Environment to test
new business processes, SAP Patches, add-ons and Windows service packs before
deployment into production environment.
* Project lead for SAP Business One major upgrade. Phased project to completion
by performing upgrade in test environment, tested upgrade for five days, roll out
was completed in 15 hours (2 servers and 25 workstations); saved company more
than $4,800 in consulting fees; upgraded systems from SAP 2005A PL: 31 to 2007
PL: 11.
* Implemented and Configured RMA process for accounting department saving the
department more than 16 labor hours in processing returns. Responsible for the
Installation and configuration off credit card processing applications (CitiXsys)
and check printing add-ons. Writes queries, create user-defined fields when
requested.
* Provide phone and remote technical support to 245 franchise owners and 48
corporate staff members.
* Responsible for, SQL, SAP Business One, and Retail Star Server maintenance;
perform backups, service pack installations, responsible for intranet, email
account administration managing 425 POP3 accounts, maintain user access and
passwords. Responsibilities include vendor management, wireless LAN and VPN
implementation, support, security and administration.
* Interface with SAP Business Partners, add-on vendors and SAP to troubleshoot
SAP Issues and Business Process issues. Troubleshoot and research SAP Business
One problems and apply applicable SAP Support fixes as recommended by SAP
support.
* Perform various SAP administration support tasks including user account
management, license management and assignment, add-ons management, print
management and query management.
* Setup and maintain SAP Systems Alerts for department managers, perform weekly
DB and OS optimization tasks to maintain optimal system performance, participate
in bi-yearly disaster recovery exercise.
WINDOWS 2003 LAN
* Manage SAP support, resolving user issues as it relates with Credit Card
processing, invoicing, sales orders and email functionality. Install add-ons as
needed. Responsible for backups, restores and maintain a test company to
implement changes before introducing into production.
* Responsible for data SAP, IIS, and ecommerce server maintenance; these
responsibilities include virus protection, data backups, restores, moving data to
other drives and managing SAP user accounts.
* Saved company $25,000 in Search Engine Optimization fees by optimizing the
corporate website in-house, which later resulted in over 4 million (4,183,375)
hits in a 42 day period.
* Manage new projects and responsible for launching companies eCommerce site.
Responsible for maintaining user accounts, products, franchisee and financial
database for the company. Responsible for search engine seeding by proper
placement of meta tag information to help in optimizing responses to internet
searches to drive traffic to corporate website, manage Google Ad campaigns (Pay
per click) are among my responsibilities also. Assign and Manage Web hosting
accounts for 35 US domains, 2 child domains and 1 Canadian domain.
* Nortel BCM500 Systems Administration, managing 55 phone lines, voice mail
accounts, hunt groups and auto attendant configurations for Foot Solutions and
our sister company Shu Re Nu; daily troubleshoot phone issues and install and
configure Key Indicator Modules as needed.
* Migrated corporate web site and pop3 email to new host (FastServers.net) with
zero down time to 240 franchise owners and corporate users, responsible for
purchasing and maintaining more than 290 URLs.
* Negotiated lower monthly fees for companies dedicated server, fees reduced
from $988.00 to $375.00 monthly resulting in a savings of $7,356.00 a year.
* Assist marketing department in strengthening and protecting companies’ brand
by finding other companies using the Foot Solutions name on their websites and in
their business name.
PC/LAN TECHNICIAN -Contractor
Hosea Feed the Hungry and Homeless – Atlanta, Georgia – 2003- 2005
* Provide remote and onsite PC and LAN support for 5 to 7 users. Maintains a
single Windows 2000 server, proxy server, email, anti virus and fax server.
Responsible for pm of systems, software and systems training.
LAN/WAN ADMINISTRATION & TIER II SUPPORT TECHNICIAN
ACCOUNTING PRINCIPLES of Atlanta, Georgia – 2000 - 2002
* NT 2000 Systems Administrator in a multi domain (4), multi server environment
(21). Three domains are operated behind a Checkpoint firewall with a VPN
connection (via T1) to our parent office in Boston. Daily Responsibilities
include IIS Server Administrator, Exchange Server Administrator, and using
Advanced Host Monitor to monitor connectivity and availability of servers and
resources.
SYSTEMS ADMINISTRATOR / TRUE FORM INDUSTRIES, Cerritos, California – 1998 –
2000
SYSTEMS ADMINISTRATOR, UnixWare / United States Marine Corps – 1994 – 1999
PROFESSIONAL TRAINING / EDUCATION
Masters of Business Administration – Technology Management - University of
Phoenix- 3.73 G.P.A - 2008
Bachelors Degree - University of Phoenix-Bachelor of Science Information
Technology – 3.58 G.P.A - 2005
Computer Learning Center- Anaheim, California / Network Engineering & Management
/ Graduated – 1999
MILITARY SERVICE
U.S. Marine Corps / Honorably Served /Inactive Military Security Clearance:
Secret
TECHNICAL SUMMARYTECHNICAL SUMMARY
Ten plus years of Systems Administrative experience, in a multi domain (6),
multi server (31) environment. Academically, and professionally trained in
network theory, concepts, and operations. Experience in Active Directory, FTP,
DHCP, WINS, DNS, and Wireless LAN security. TCP/IP configuration &
troubleshooting in a multi-server, multi-platform, multi-domain environment.
Demonstrated experience in: technical support, architecting, cabling, building
and configuring servers, workstations. Software Experience: Microsoft Operating
Systems: 2000, XP and Vista; Severs NT 4.0, 2000, 2003, Advanced Server, UNIX,
Apache, Exchange 5.5, IIS 5.0, Terminal Server, MS BackOffice, Vi (Text Editor),
Visio, SAP Business One 2005 A, SAP 2007 A PL: 11/35, MS Office 2000, MS Access,
MS SQL 2005, MySQL, Trend Micro Office Scan & Scan Mail Anti Virus, Computer
Associates Enterprise Anti Virus, VERITAS Backup Exec, PcAnyWhere; Strong
knowledge of streaming audio, and video technologies.
SYSTEMS ADMINISTRATOR (SAP Business One / WINDOWS 2003 Server Environment)
Foot Solutions Inc – Marietta, Georgia – November 2004 – Present
SAP BUSINESS ONE
• Project Manager for SAP WHMS. Responsible for the implementation,
configuration, training and user support of warehouse management system. Managed
Implementation of Live Ware warehouse management solution a .NET-based system
allowing barcode functionality in the warehouse.
• Performed SAP Major Upgrade, from 2005 A to 2007 A and PL: 11 to PL: 35 to
accommodate new installations and configuration of credit card application, size
width matrix and warehouse management system installation.
• Provide SAP Technical support to more than 20 users, responsibilities
includes install and configuring add-ons, patching, upgrading and maintaining
companies’ mission critical SAP investment.
• Built, Configure and Maintain a SAP Business One Testing Environment to test
new business processes, SAP Patches, add-ons and Windows service packs before
deployment into production environment.
• Project lead for SAP Business One major upgrade. Phased project to
completion by performing upgrade in test environment, tested upgrade for five
days, roll out was completed in 15 hours (2 servers and 25 workstations); saved
company more than $4,800 in consulting fees; upgraded systems from SAP 2005A PL:
31 to 2007 PL: 11.
• Implemented and Configured RMA process for accounting department saving the
department more than 16 labor hours in processi |
