DAVID SIMPSON, PMP
Senior Program Manager
11440 Donnington Drive
Duluth, GA 30097 (C) 404.317.1538
PROFESSIONAL SYNOPSIS
Bottom-line focused senior program manager continually entrusted with
far-reaching product development and software development projects; proven record
of achieving goals and driving continuous improvement by developing and
implementing integrated SDLC systems to enable effective matrix management,
resource planning and optimization.
Summary of Experience
* Over 15 years in technology management with continually increasing
responsibilities
* 10 years in Project and Program Management with project budgets from $500k
to $32M
* Expert program portfolio management of 20 projects with a $15M annual
department budget
* Direct and matrix management of software development teams of over 75
resources
* Selected vendor, negotiated contracts of outsourced development and
off-shore test teams
* Executed SLAs and developed product quality to exacting standards to surpass
customer expectations
* Lead design effort for complete SDLC system to shorten project initiation
and improve product quality
Tools/Methodologies/Technologies
MS Project, MS Project Server, MS Office Suite, RequisitePro, Waterfall, Agile
(Scrum, XP, Crystal)
J2EE, Linux, Apache, HTML/CSS, JavaScript, PHP, CMS, Shopping carts (Volusion,
VirtueMart)
EXPERIENCE INDEPENDENT CONSULTING OVERVIEW (Current)
CONSULTANT/PROJECT MANAGER
Delivering project management services in software development, product
life-cycle management,
PC technology implementation and business analysis/technology consulting to
industry leaders and technology-focused start-ups.
Business Consulting/ * Led crucial 3-month project initiating key change in
business operations model;
Project Management: researched proposed outsourcing system, coordinating
extensively with HR leadership.
* Recruited as business analyst to initiate successful launch of e-commerce
business start-up resulting in first year revenues of over $250k; instrumental in
establishing and operating efficient back-end operations; created & implemented
financial and online payment systems.
* Project lead for billing migration environment build team at major telecom
company
GLENAYRE TECHNOLOGIES, INC. * Duluth, GA (11/2000-1/2007)
VICE PRESIDENT PMO/SOFTWARE DEVELOPMENT, 3/04-1/07
Pioneered key software development and operational turn-around initiatives for
this telecom institution, driving product performance to the cutting-edge of the
industry, overseeing 5 departments; Application Development and Hardware
Engineering, Program Management, Quality Assurance, Technical Documentation and
Test Verification with an annual budget of $15M. Matrix-manage entire product
development process across all departments from initiation to closure and
production support, with resource planning/management of 100+ engineers, 20+
simultaneous projects, and 7 project managers; managing personnel, hardware,
time, and technology resources.
SDLC & Resource * Transformed SDLC system, leading task force to eliminate
trend of inefficient department silos with
Management: limited intercommunication by creating integrated traceable matrix
for optimal resource utilization.
* Achieved major company-first through Project Management Information System
which facilitated
efficient resource tracking to deliver on time and under budget consistently
after implementation.
* Leveraged MS ProjectServer to create dashboard enabling real-time access to
progress of each team
member activity assignment and detailed forecasting for 6 months at a time.
* Created continuous improvement process by analyzing data on cost, time, and
content quality on
projects to drive profitability through accuracy of project estimates and
quality delivered.
* Initiated implemented training/self-improvement program to provide project
managers, directors and managers additional training job related expertise
DAVID SIMPSON Page 2
EXPERIENCE VICE PRESIDENT - PMO/SOFTWARE DEVELOPMENT (Cont 'd)
Product Launch * Spearheaded massive time-critical undertaking of launching
and managing web based next
& Reengineering: generation voicemail initiative on open platform systems to
protect assets and profitability and eliminate reliance on proprietary legacy
system; successfully completed and implemented.
* Successfully designed product from OTS and open source components, ensuring
future hardware
compatibility and significant product life-cycle cost-savings.
Project Coordination * Software Configuration management, software
enhancements, new products, service packs, and
& Contracts: issue resolution through new system of assessing/ranking based on
estimated revenue and certainty.
* Accountable for all aspects of department vendor management: offshore
contract negotiation,
software development licenses, procurement contracts, and project sign-off for
contracts.
DIRECTOR - PROGRAM MANAGEMENT, 4/02-3/04
SR. PROJECT MANAGER, 11/00-3/02
Appointed to inaugural Director role in newly created program management
department, which had
previously been out-sourced. Provided effective oversight of all software
development and hardware
engineering programs in coordination with the project managers, with extensive
project management reporting and executive interface, devising and implementing
schedule, training and counseling project managers, with accountability for
delivery of large-scale simultaneous projects.
Processes & * Strategic application of Agile methodologies, leveraging Scrum
for on-time quick-turnaround
Methodologies: projects, such as industry trade-shows and singular client
requests, with outstanding results.
* Tasked with standardizing product development and project management
processes/ methodology.
Note: Additional experience as independent technology project management
consultant, 1997-2000.
VANSTAR * Roswell, GA (1994-1997)
VICE PRESIDENT - SERVICE SYSTEMS, 05/96-10/97
PROGRAM MANAGER, 6/94-4/96
Pioneered leadership of reengineered field services model after serving as
program manager for 8 project managers on the NOVA Project. Managed turn-around
of key profit source in under-performing field service business segment. Provided
strategic input and organizational change management for $250M department while
directing national help desk and national call center business units.
Corporate-wide * Specially appointed as SME and project lead by auditors Ernst
& Young. Orchestrated massive,
Business Reengineering: fundamental business reengineering project, culminating
in launch of National Dispatch System.
* Pioneered business model shift away from ineffective and decentralized
availability-based system.
* Revitalized issue resolution through legacy conversion, designing,
building, and implementing new,
highly analytical and innovative intelligent dispatch system accounting for
multiple call variables.
NATIONAL HELP DESK DIRECTOR, 2/94-1/95 (overlapped with NOVA Project)
Process Pace-setting leadership in field services, using systematic and
analytical approach to management,
Innovation: championing utilization of technology resources to create new
processes and drive efficient business
function.
COMPUTERLAND * Pleasanton, CA (HQ) (10/89-2/94)
REGIONAL SERVICE DIRECTOR, 1991-94
SERVICE MANAGER, 10/89-1/91
Business Recognized by executive VP and recruited to corporate headquarters to
manage the Western Division.
Profitability: Quickly lead $25M region to 20% net profitability, creating new
standard of achievement and a
performance model for all regions and rapidly gaining status as subject matter
expert due to success.
Business Process * Drove leading edge technology utilization to re-conceive
business function capabilities; created new Analysis/Creation: service business
model to increase branch profitability.
* Create new processes to generate data, assess gaps in information, and
identify factors affecting
profits with focus on continuous improvement on inventory and response time
delivering on SLAs.
EDUCATION SEMINOLE COMMUNITY COLLEGE * Sanford, FL
A.S. - ELECTRONIC ENGINEERING TECHNOLOGY DEGREE, 1987
A.A. - DEGREE, Cum Laude, 1982
CERTIFICATIONS * Certified Project Management Professional (PMP), Member *
PMI
* Prior Novell CNE (1987) and Microsoft MCP (2000) certifications
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