An enthusiastic, hardworking, business analyst/data analyst with diverse IT
industry experience.   Expertise in data analysis, business analysis, vendor
assessment and QA testing with the ability to validate, IT audit, design, ensure
products meet requirements and translate objectives to strategy with strong
background in business requirement gathering to determine functional designs
based on the analysis of business needs.   Strengths include translating business
requirement into technical terms for developers, work under minimal supervision
on projects requiring creative solutions, knowledge sharing and managing project
Life Cycle process, completing assignments within deadlines, strong analytical,
problem-solving and conceptual skills, resolving customer’s issues, strong
technical skills and the ability to work independently and as a team member.
EXPERIENCE
M&A Enterprising LLC, Consulting/GE Commercial Finance				   	01/2007 – 12/2007
Data Steward Analyst/Business Analyst (09/07 – 12/2007)
	Responsible for providing source target mapping in support and data
transformation for ETL development on EDW Siebel, Universal Customer Mastering
(UCM) data project
	Assist with data validation and testing to correct defects within
application functionalities
	Participate in support, and enforce (UCM) Application Support
initiatives to re-engineer and establish a Business Intelligence methodologies
	Provide subject matter expertise and training to end-user support for
operational COMFIN business solutions
	Work with Risk Management group to assist in ad hoc and control
reports
	Help define application performance baselines on Teradata database
system; identify and implement tuning recommendations to help improve performance
and scalability
	Manually review COMFIN Customers Records against (D&B) Dunn’s and
Bradstreet records for validity
	Use business analysis skills, to work with others to understand the
context of data quality issues
	Detect inaccuracies and document risk analysis if need deemed
necessary
	Work with development team to understand the root causes for data
inaccuracies and develop solutions for improving data quality
	Develop summary data quality reports and metrics for management

M&A Enterprising LLC, Consulting/MetLife Long Term Insurance Project
Business Analyst (03/07 – 6/07)
	Perform business analysis on Long Term Elderly-Care projects.
	Develop test cases, test plans and test script with subject matter
expert in multiple business units
	Develop SOP documentation for Process Management 
	Develop Test Plan for Enterprise system to improve business
functionality
				
Excel Partners Consulting/Swiss Re.							   10/2006 – 01/2007
Business Analyst/Security Data Analyst
•	Perform routine validation of user-id monthly termination dates 
•	Delete terminated users from Oracle Financial Systems; Update database with
user termination effective dates
•	Responsible for establishing liaison between business and development team
•	Create user-id profile for new employees and contractors
•	Change or update user profile
•	Update user description and email address in Oracle database system
•	Complete manual P&C and L&H tally for previous months request type report 
•	Validate user-id and termination data
•	 Load user-id into system for validation check
•	 Perform routine validation of user-id monthly termination dates
•	 Maintain and update terminated users from Oracle Financial Systems
•	Responsible to ensure adequacy for data security activities such as
documentation, classification, regulatory compliance SAS70 (GLBA, HIPPA), and the
implementation of data security controls 
•	Establishes accountability for data security and consistent application of
data security controls, access control resulting in reduced risks to customer and
corporate data 
•	Perform Vendor Risk Assessment to ensuring the they recognize and accept
standards and guidelines 
•	Provide support for implementation to the IT risk management program to in
response to heighten regulatory expectation
•	Review contracts, security policies, procedures, and other information for
gaps, with reporting attendant to reviews; tracking compliance validations; and
data retrieval and compilation


M & A Enterprise Consulting						              		05/2006 – 10/2006
Analyst
Provide independent contracting/sub-contracting services in data analysis to
multiple clients on small short-term projects, while completing my MS degree.  
•	GE Real Estate/Data Analyst – Provide data analysis base on conversion within
multiple sub-businesses
•	Greenwich Associates/Business Analyst – Provide DBA to proprietary database
for Hedge Funds reports to various investment firms

Mascon IT Consulting/Ingenix Corp.							   02/2006 – 5/2006
Business Analyst
•	Work with users to define business process and information systems for
supporting those processes
•	Define and document business and system process
•	Define and communicate system requirements
•	Drive strategic project to completion
•	Create project plans and identify, track and monitor deliverable dates, key
milestones, interdependencies, issues, risks and status
•	Assist in determining needs resources and establishing overall project plans;
prepare project outline
•	Responsible to project manage the tasks within a business/systems application,
including problem resolution, software engineering standards and quality control
standards
•	Conduct rigorous testing per requirements and assist in data mapping
•	Support design, considering business requirements and system

Account Tempt Consulting/XL Capital, Stamford, CT					10/2005 – 12/2005
Business Analyst
•	Develop business requirements for 1st phase of Financial Report & Control
Project
•	Create Use Cases diagram using UML artifacts
•	Present Fix Assets analysis report with Microsoft Excel
•	Document new processes flows using Visio tool
•	Participate in the creation of an effective business roll-out strategy
•	Define minimum acceptable criteria users rollout readiness
•	Define training requirements to ensure tool and process is effectively
utilized.
•	Identify, analyze, and assist in implementing process improvements.
•	Identify metrics to measure the success of the General Ledger Track through
Microsoft Excel
•	Ability to effectively analyze the root cause of a problem and the ability to
understand and translate user needs
•	Develop complex flowcharts and process maps
•	Translate new processes into meaningful training curriculum
•	Develop testing ideas for test cases on new PeopleSoft  version 8.0
•	Execute manual test cases with Microsoft Excel 

TCA Consulting/ Hartford Insurance Group, Hartford, CT					07/2005 – 10/2005
Business Analyst
•	Comprehend basic and complex business issues to contribute to the Source
project
•	Translating business needs into understandable business requirements
•	Participates in the development and management of project plans related to
application development initiatives throughout the lifecycle phases
•	Interpret the business requirements, goals, and risks in order to formulate
and define the technical scope and objectives of the project
•	Participate in both business and strategic planning and demonstrate leadership
in the use of business analysis tools and methodologies
•	Provide client support and consultation for IT issues as well as advice in
their area of expertise
•	Tracking logged defect through share point tool for validation
•	Create documentation using UML and other artifacts as defined by the Framework
Methodology
•	Validate test script after execution on Workers Compensation claims system and
XML transactions
•	Create and execute PL/SQL queries to gather claims information for validation
•	Execute test script for triggers to various interfaces for validation
•	Use the graphical query builder to create new select statements or modify
existing ones

TCA Consulting/Quanta Reinsurance Corporation, NY, NY				02/2005 – 05/2005
Business Analyst
•	Gather user's information for development of contract process project on
PeopleSoft system
•	Load and Process contracts
•	Identify and process Endorsements for adjustment
•	Analyze contract data on server for inconsistency
•	Reconcile contract transactions and prepare reports through PeopleSoft
financial system
•	Meet with client to gather information on contract process and system
requirement

SQA Consulting/MedcoRX Health Solutions, Montvale, NJ
Business Analyst 									07/2004 - 01/2005
•	Coordinate and document business and system RX Eligibility/Claims process.
•	Responsibilities include reading and understanding the Eligibility system
requirements and data mapping.
•	Serve as liaison between Account Managers, Quality Assurance Specialist and
the Eligibility team on resolving client’s issues and provide correct requirement
for data formatting.
•	Conduct rigorous analysis on testing results and provide errors and
recommendations to clients.
•	Managing business reports and provides statuses on multiple clients’ account.
•	Analyze EDI process and create analysis report with EDI/Eligibility team.
•	Gather requirements from client for new or current business.
•	Determine scope and resolution of problems.
•	Define and communicate system requirements.
•	Work with Technical Consultants to prepare data for production.
•	Analyze test data files transmitted from clients.
•	Prepare high-level user documentation.
•	Analyze business workflow and system needs for conversions and migrations.

United Health Care/Uniprise Technology, Hartford, CT
Quality Assurance Specialist/Business Analyst		                     			06/1999 –
12/2003
•	Quality Assure results and meet business needs for stop loss and banking
processing system software development.
•	Conducts production checkouts for code delivery.
•	Participates in production implementation verification and accountable for
validating particular enhancement(s).
•	Write test plans, write script, execute test script, run defect report and
understand test environment, create test data and use test tools.
•	Work with users, systems analysts, designers and programmers to create/analyze
various required project documents.
•	Participate in walk-though, inspections, reviews, and user group meeting.
•	Complies with the standards in the software life cycle and follows the
strategies plans and procedures.
•	Implement the product into production as needed.
•	Provide customer support and maintain production software as needed.
•	Review user documentation & training materials for accuracy.
•	Communicate and interact with appropriate areas on problems, changes, and
enhancements, which may impact data, workflow and/or functionality.
•	Create test cases using automated tools Win Runner and Test Director

Oxford Insurance Company, Trumbull, CT
Resolution Analyst                                                              
                                                         07/1997 – 06/1999
•	Resolved claims payment issues for various vendors, providers and members.
•	Reprocessed claims to correct payment or collect on payment.
•	Corresponded with providers in getting updated information to complete
project.
•	Worked with IS department to generate test data for system implementation.
Claims Specialist 	
•	Underwent extensive training on the production system/window-based at Oxford.

•	Processed claims, customer services/helpdesk support.
•	Modified data in system to accommodate resourceful information.
Constitution Reinsurance Corporation, New York, NY
Claims Analyst                                                                  
                                                            10/1988 – 07/1994
•	Analyzed and process property-casualty claims correspondence payment.
•	Maintained files, document contract and create schedule reports. 
•	Conducted research on corporate or proprietary information electronically and
manually.

EDUCATION
MS Information Systems Security Capella University, Minneapolis, MN - 2007
BS Management Information Systems Central Connecticut State University, New
Britain, CT 

TECHNICAL SKILLS
•	Microsoft Word
•	Microsoft Excel
•	Microsoft PowerPoint
•	Microsoft Access
•	Test Director
•	SharePoint
•	XML/SXL
•	SQL
•	PL/SQL
•	Siebel	•	Microsoft Project
•	DB2
•	COBOL
•	QMF
•	SPUFI
•	PeopleSoft
•	HTML
•	Oracle Database
•	Siebel	•	Quality Assurance
•	System Analysis
•	Project Management
•	Data Management
•	Preparing Project Plan Proposal
•	Gathering functional requirements
•	Data Mapping
TRAINING
•	Java Script
•	Java Applet
•	Visual Basic	•	C++
•	Web Development
•	PL/SQL
•	Dreamweaver8	•	SAP
•	UNIX
•	OS/400
COMMUNITY/VOLUNTEER ACTIVITIES
•	Multiple Sclerosis 
•	American Juvenile Diabetes Association
•	Easter Seals Walk With Me for Disability	•	Soup Kitchen
•	Food Share
•	Family Shelter

PROFESSIONAL AFFLIATION
	(2005) Association for Computer Machines (ACM)
	(2006) Women Business Development Center (WBDC)