Pius Oguori
Telephone / Email: 770 739 6369 (Home) [Send email using form at bottom]
OBJECTIVE: My objective is to help a company both meet and exceed the
expectation of their client in challenging position using my skill and resources.
I treasure professionalism and always strive for excellence seeking and finding
ways to do things better and contribute most effectively toward the achievement
of organization goals and objectives. Below are a few of the key skill that will
help me archiving my objective and the objective of the company of which I am
offered employment.
KEY SKILL EXPERIENCE
Network Administration, Design and Engineering 8+ years
Cisco Protocols, Router & Switches 8+years
Network & PC Technical Support 15+ years
MS Windows NT 4.0/ 2000/ 2003/ XP 7+ years
TCP/IP, WINS, DNS, DHCP 8+years
Novell 3.11/ 3.12/ 4.11 5+ years
Visio 7+ years
Linux 4+ years
TECHNICAL SUMMARY
Fifteen years of computer experience including Network Engineering and
Administration, Project Management and documentation, Helpdesk, Email support
using various applications, Sr. Network Engineer, Sr. Tech Support, System
Analyst; 1st 2nd 3rd tier level support. Competent knowledge of Cisco routers
and switches, Cisco Wireless Devices, Cisco VPN design, configuration and
troubleshoot. Cisco VOIP implementation, Cisco PIX/ASA configuration, BGP
implementation, and all IGP implementation. LAN/WAN Administration, PC design,
building and upgrading of PC clone, IBM, Dell, Compaq, HP, Toshiba and other
computer. Network and desktop troubleshooting, training, excellent customer
relations, strong analytical and problem solving skills, strong writing and oral
business communication skills, great ability to manage team dynamics and very
fast and effective leaner.
EDUCATION
Troy University, Montgomery Alabama, Senior
Professional Licenses, Accreditations, and Memberships
CCNA/expired, CCNP/expired, MCP2000, A+, DELL and TOSHIBA Knowledge of protocols
including: ATM, BGP, VOIP, FRAME RELAY, SNMP and TCP/IP. CCNA AND CCNP CANDIDATE
FOR CCIE MAY 2009
JOB HISTORY
10/2006 – 12/2008
AT&T South Eastern Region, Specialist Advanced Networking
Atlanta, GA USA
•
Manages 25 Narrow Band Servers as member servers of AD; Responsible for account
maintenances, Hardware installations and replacements, OS updates, installations,
patches and antivirus updates.
• Currently upgrading all the servers totaling 25 to newer generation of 9x Dell
servers; also deploying EMC/SAN as attached stand alone for easy access for end
users.
• Website development with Joomla CMS. Provided training for users on usability
of Website and functionalities.
• Led efforts on testing of various applications before deployment to the
servers that I manage.
• Migrated Servers from various IT units to data centers for a more centralized
administration and maintenance.
• Implemented various Cisco routers configurations on ACL, and firewall
maintenance as directed by the Chief Security Office.
08/2006 - 10/2006
BellSouth Business Systems, Network Manager-NRC Advanced Solutions Group
Atlanta, GA USA
•
Travelled to India for deployment of Siebel Applications and provide technical
training for the Help Desk. Currently monitoring quality assurance helpdesks,
located in the following locations, Convergys Qason City; Manila; Client
Logic-Manila; Fujitsu; Teleperformance in San Salvador.
• The focus is on developing training methodology to enhance better customer
experience. Created job aids for offline call monitoring tools for all
• Configured various mpls solutions for small business customers of dot net
division of Bellsouth ISP.
02/2004 - 08/2006
BellSouth Business Systems, Network Manager-NRC Broadband Services
Atlanta, GA USA
•
Provides Final Escalation for all Call Centers.
• Support to end users and lower tiered technical support agents and managers.
• Executive Escalations. Knowledge Base documentations and mentoring to lower
tiered agents on problem resolutions.
• Developed documentations for various new product offerings such as Siebel,
Internet Security, Winsock fixes, TCP/IP, Cisco Routers and Switches, Linksys,
Netgear and other generic routers for business customers.
• Design various customers LAN/WAN Network for optimal performance.
• Managed Customers expectations and achieved troubleshooting resolution with
success rate above 97% successfully documented claim issues that were
subsequently submitted to Presidential Escalations Department.
• Developed multiple job aids that were submitted to knowledge pool and online
resources that are used by lower tiered tech support technicians.
• Participated in Siebel Implementation in our Partner locations in India. This
included but not limited to coaching, defects records keeping, repairs and
process improvements.
• Developed and implemented training modules for the BellSouth Security Suites
of Apps.
09/1999 - 02/2004
Sprint Telecommunications, Systems Integrator III / Team Lead
Atlanta, GA USA
•
Led System Integrators with positive feedback, coaching and development. SME on
complex desktop and server related issues.
• Implemented, managed and support LAN/WAN services and resolved technical
problems.
• Administrator for user profiles and account creations and maintenance in
Windows 2000 AD
• Analyzed and managed LAN configuration, utilization and physical layer
components.
• Managed several simultaneous projects and completed them ahead of schedule.
• Trained fellow associates on CCNA and System Integrators on changing ITS job
functions
• SME on complex customer related issues
• Utilized SMS technology to push, updates, and resolve issues with users.
• Effectively utilized Remote Control Tools to resolve issues in several states
• Managed collateral budget and SLO objectives
• Supported 24/7 call center desktop and server related issues
04/1998 - 09/1999
NC Technologies LAN/WAN NT Admin
Atlanta, GA USA
•
Implemented and supported PDC’s, and a group of 500 machines and all the NT
workstations in a telecommunication business call center
• Managed daily backup and account related issues.
• Coordinated and implemented projects nationwide and trouble-shoot failures
• Chaired and coordinated conference calls as needed Managed collateral budget
and SLO objectives
• Expanded ticket counts by undertaking more responsibilities in other divisions
• Created knowledge base to facilitate the ease for reference tools from fellow
associates
• Managed all servers and SAM including daily backup of related servers
• Updated service pack releases, virus updates and ensuring a near perfect
server uptime
3/1995 - 04/1998
• Atlanta Technical Support (Sprint), Intranet Technical Support Analyst TIER
III (Sprint) Atlanta, GA USA
Supported Intranet for Sales Support Websites
• Configured Dial up Networking and TCP/IP
• Setup Eras for Remote access and VPN
• Provided Banyan Account maintenance and creations Access rights and security
of Banyan file and print servers
References upon Requests
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