Tarik Edmonson   


TECHNICAL SUMMARY:
•	PC Helpdesk Support (Windows NT 4.0, 2000, XP, 95, 98 and MS Office Suite)
Experience – 5+ Years
•	Customer Service Support – 6+ Years
•	Previous Financial Services / Banking Industry Experience with Credit Suisse
and Chase
•	Remedy Call Tracking Software Experience – 1+ Year
•	Hardware and Software Troubleshooting, Installation, and Support Experience –
5+ Years
•	Able to work in a fast-paced environment with strong multi-tasking and
organizational skills.
•	Excellent Communication Skills

EDUCATION:
DeVry Institute, North Brunswick, NJ
Associate Degree, Telecommunications Management 

TECHNICAL SKILLS:
•	Senior level: Network Engineer, Network Analyst, NOC Engineer & NT Admin
•	Hardware:  Gateways/Bridges/Routers/Hubs/Switches
•	Software:   HP Openview, Compact Insight Manager Cisco Works, SMS
•	O/S: Windows-95 NT Server 4.0 2000/Novell NetWare 3.x-4.11
•	PC Tech 			

EXPERIENCE:
04/05 – Present

Georgia Soho Consulting
		 Helpdesk Level I & II (on and off contract work)

•	2 years with networking Servers, Networking to include mapping network drives,
setting up accounts and doing maintenance.

•	2 years experience installing software on PC’s

•	Installation of service packs, hot fixes, and antivirus software and updates.
•	Maintained system security standards, installed Windows 2000 software, and
prepared task/work orders.  Supported MS Exchange servers.
•	Prepared SMS packages and administered remote systems using SMS.

11/03 – 03/05  
SunTrust Bank, Atlanta, Georgia
Technical Call Analyst Solution Center
Responsible for providing software remote control and telephone support for
internal            SunTrust employees related to PC hardware and software. 

 


Business Analyst
•        Provided management assistance and counseling to SunTrust’s clients.
•        Performed initial intake phone interview needs assessment and analysis
for the client, coaches and counsels client concerning ongoing problems
•        Refers client to other sources of assistance
•        Provided follow-up to assess client status after the client has been
released from active files
•        Aid in the performance of research tasks, bibliographic searches, data
processing, survey research and drafting and writing assigned sections of
research reports for various regions
•        Also implementation of software usage and pilot a department for
operation

06/02 - 	09/03	Fox Construction, Savannah, GA
		Customer Service Support

•	Supported customers through the home buying process.
•	Answered phones and directly dealt with customers with any issues or problems
to include financing problems, scheduling contractors to come back to houses for
follow up work, meeting with homebuyers, etc.

12/01 – 06/02	Consulting Company / Equant  
		PC Support

•	Upgraded computers from Windows 95 to Windows 98 in a LAN/WAN environment by
using the ghost image to install operating system from the server and Dell PCs. 

•	Duties also included customizing client’s workstations and customer service /
end-user phone support.
•	ENVIRONMENT: Windows 95/98, Dell PCs, MS Office, and MS Outlook for 2,500
users throughout the system.

01/00 – 12/01	Volt Telecommunications Group	
Mid-level NT Admin  

•	Maintained over 1500 PCs, laptops, and servers, transferred and downloaded
files using, the FTP protocol. Participated in upkeep of the network and all
perennials connected to it, which entailed printers, modems, NIC cards, etc.
Network was being upgraded from a LAN to a VPN, which included installation of 3
Nortel switches, one Nortel router, and DSU\CSU unit.
•	Performed end-user phone support.
•	ENVIRONMENT: Windows NT 4.0 BackOffice, Windows 2000, XP, MS Office Suite, MS
Outlook, Network protocol TCP/IP, and IDSN.
















01/99 - 12/99	Credit Suisse 
PC Support / Helpdesk Support

•	Provided server backup and monitoring of LAN and WAN systems using Compact
Insight Manager version 4.23, HP Openview for Windows NT. Also worked with Cisco
Works and router configuration when needed, setting and working with protocols
such as IGRP, RIP, EIGRP, TCP/IP, and Frame Relay in switches. 
•	Provided phone support for over 3000 desktops via the helpdesk Remedy 3.2
Action Request call tracking system.
•	Took calls and escalated problems in the system for Lotus Notes R5 users.
•	Other duties included restoring lost files for users using Netbackup and
Cheyenne Arcserve ver.6.5 for NT 4.0.

•	ENVIRONMENT:  Windows NT, HP Openview, MS Office, Compact Insight Manager,
Outlook, Remedy, Netbackup, ArcServe, Internetworking, over 1000 servers and over
3,000 desktop users




06/98 – 12/98	Chase Manhattan Mortgage			
Server and PC Rollout Specialist 

•	Resolved extensive hardware support to repair problems, which occurred during
PC upgrades done by hardware support from SCSI cards to hard drive installs. 
•	Performed phone support for end users and tracked calls in Remedy call
tracking system.
•	Also deployed 1,200 upgraded PCs to users for Windows NT 4.0 operating systems
and performed configuration of servers that were sent to branches all over the
country.
•	ENVIRONMENT: Windows NT 4.0, MS Office, Outlook, Remedy, Phone Support for
1,200 PCs and Servers

01/98 – 05/98	High Land Insurance Group, Lawrenceville, NJ	
Hardware / Software Support  

•	Successfully performed troubleshooting Novell network and participating in
upgrades from 3.12 to 4.11.  Tested RJ40 lines when problems occurred with
connecting to the network.  Checked log-on scripts whenever problems occurred
with clients not being able to receive their mappings, installed MS Office
software, and Reflections.  
•	Also set up network printers, local printers, and set up training areas which
initialed transporting computers, running to the hubs and then connecting
stations to the patch panel. 
•	ENVIRONMENT: Novell 3.12/4.11, MS Office, 750 users