PROFESSIONAL EXPERIENCE SUMMARY:

	Over eight years of extensive professional and practical experience in
providing cost-effective business solutions and technical support to internal and
external customers.  Additionally, I exercise skills in project management,
leadership, and computer programming.  An innovative leader, that has strong
strategy, analytical, and communications skills with a clear customer focus, that
gets results.
.
WORK EXPERIENCE:	

AT&T formerly BellSouth Long Distance 
Manager of Network Planning
June 2003 – Present
* Review and maintain the AIN (Advanced Intelligent Network) systems log files
for problems and proactive system management.
* Perform admin duties for ATF (Advanced Toll-Free) and VPN (Virtual Private
Network) systems as needed/required.
*Participates in system analysis, implementation, and maintenance of
applications for the support of the AIN (Advanced Intelligent Network) platform.
* Provisions Consumer Toll Free at Home Service.
*Work with users on training issues, provisioning issues, and customer trouble
reports.
*Provides system and application backup and recovery which include: monitoring
the systems hardware and software; maintenance of the hardware and software;
administration of the system.
*Order and track equipment for systems on the AIN platform.
*Participated in the Succession project by replacing existing equipment (SPM’s
and DTC’s) with PVG’s that allowed BSLD to implement VoIP capabilities and grow
the existing network capacity.
*Ensures compliance with FCC regulations along with company policies and
procedures for reporting customer affecting network outages.
*Supports the domestic and international voice/data products thru the use of the
DMS 250 and 300 GSP switches, STPs, SS7 signaling, CDR, AIN and ATM for large and
small customers.
*Monitor SS7 links for protocol errors.
*Resolve trouble tickets for Mass Market, Cingular Wireless, and Wholesale
customers calling international or domestic destinations. 
*Implements route changes for quality international call completions.
*Prepares detailed post mortem reports in response to a major network outage to
upper management.


Service Delivery Project Manager	
April 2002 – June 2003
*Served as Lead Service Delivery Project Manager on the Cingular Wireless
Wholesale account.
*Coordinated, tracked, and managed the provisioning and installation of
Wholesale voice circuits across multiple networks.
*Selected to participate in a trial rollout of Metasolv TBS to include detailed
documentation, circuit designs and critical customer information.
*Produced a weekly status report for Cingular Wireless regarding their voice
circuit installation progress.
*Utilized Metasolv TBS to provision voice circuits according to the customer’s
specifications and timeframe.

BellSouth Carrier Professional Services
Service Specialist 		
October 2000 – April 2002
*Responsible for the coordination and project management of customer’s Dedicated
Internet Access (Frame Relay, ATM, OC3) services.
*Coordinated router and CSU/DSU testing, configuration, shipping, and
installation.
*Coordinated IP address allocation and assignment, domain name registration,
provisioning and disconnects of circuits.
*Communicated status of orders to customers and Account Team.
*Designed and developed methods and procedures to resolve problems.
*Overall ownership and accountability for the service implementation process for
customer connections to the Internet.
*Interfaced with various levels of management both internal and external to
resolve service problems.

BellSouth.Net
E-Business Solutions Project Manager Intern		
June 2000 – October 2000
*Responsible for implementation of Digital Signature process into organization.
*Facilitated project status meetings to ensure that business requirements were
met with customers.
*Served as a liaison between customer and e-business Solutions’ team members for
project status and progress.
*Utilized Microsoft Project 98 to present project status and requirements to
team members.

JB HUNT TRANSPORTATION, Forest Park, GA		
Dec. 1999– June 2000
Operations Administrative Assistant
*Processed payroll for all salary and hourly employees.
*Submitted security requests for access to company’s data system.
*Generated reports of daily operations to Management.
*Trained employees on new Kronos payroll system.

	
SAGA SOFTWARE, Inc., Atlanta, GA		
Aug. 1998 – June 1999
Staff Consultant I / Programmer				                 
*Remediated Natural/ADABAS applications for Year 2000 compliance.
*Utilized JCL for testing of online and batch programs to ensure business
applications were functioning accurately.
*Analyzed Natural applications for missed date-related areas still needing
remediation.
*Produced summary reports for managers to analyze and present to Y2K clients.
*Attended meetings to discuss project status and timelines.


EDUCATION:

*Master of Information Systems Management, Keller Graduate School of Management,
Atlanta, GA
*Graduate Certificate of Project Management, Keller Graduate School of
Management
*Bachelor of Business Administration, Georgia Southern University, Statesboro,
GA


 


SKILLS	
*Remedy ARS system
*Passwerks
*Metasolv TBS  
*DMS 250 and GSP 
*HP Openview
*Servcomm
*IXTools
*STPs
*Tekno MNT Maintenance and Network Terminal
*SDM
*Microsoft Project 
*Microsoft Suite (Access, Word, Excel, PowerPoint)
*Visio Professional