Adetunji B. Adegbite
Address: 4350 Jimmy Carter Blvd.
Norcross, GA 30093
Mobile: 678.525.7122
Email: [Send email using form at bottom]  


Objective: To obtain a Helpdesk/Support position in an Information Technology
environment, where I can utilize my computer networking knowledge along with my
technological problem solving and troubleshooting skills.  

Education: Georgia Southern University, Statesboro, GA. US 
Degree: Bachelor of Science, Information Technology. May 2008
Specialization: Networking & Telecommunications


Related Experience	

Company: Wireless Generation US. Aug. 2008 – Nov. 2008
Position: Technical Support Analyst
Duties: Responsible for ensuring customers’ receive an adequate level of help
and support for Palm OS handheld devices and web applications.

Support customers inquiries regarding web based applications via ACD telephone
software
Email customers troubleshooting tips & instructions
Document customers’ issues using ticket creation system
Follow up to customers’ requests in a timely fashion
Utilize company knowledge base
Required to keep a professional demeanor at all times 
Escalate issues to proper levels
Provide support to customers for other computer/technical issues

Company: Airwave Networks US. Aug. ‘06 – July ‘08
Position: Call Center Representative
Responsibilities: Responsible for ensuring that customers receive an adequate
level of service and help with computer and internet related questions or
concerns.

Duties Performed:
Interacted directly with customers via telephone and email to provide
information in response to inquiries about services provided.
Handled incoming and outgoing calls within call center using ACD software. 
Assisted in the training of new employees.
Analyzed data to determine error trends in current practice.
Documented and filed customer issues.
Entered customer notes and maintained logs and records as required.
Followed up on customer complaints and requests in a timely, courteous and
professional manner.

Company: Airwave Networks. US Aug. '06 – July ‘08
Position: On Site Network Technician  	
Responsibilities: Responsible for installing, upgrading, and maintaining
networking hardware and software for three large apartment complexes in the city
of Statesboro, GA.

Duties Performed:
Complete installation, integration, implementation and maintenance of a brand
new wireless network in a large apartment complex. (Summer 2007)
Programmed and installed wireless access points.
Configured and installed fiber optic media converters.
Installed Ethernet and fiber optic cables.
Installed and configured Ethernet routers, hubs, and switches.
Used toned line testers to trace and diagnose cabling issues.
Built and tested various types of RJ-45 CAT5 and CAT6 Ethernet cables.
Wired and tested RJ-45 Ethernet wall jacks.
Configured and installed Windows workstations.
Performed Operating system backups.
Configured and Installed small business and home wireless networks.



Knowledge, Skills and Abilities:
Operating systems:
Windows 2000, Server 2003, XP (Proficient), Vista
Linux: Knoppix, Ubuntu, Fedora, Red Hat
Mac OSX

Programming Languages
Java
JavaScript
HTML
SQL
JSP

Applications
Microsoft: VMWare, Active Directory, Novell, Access, Excel, Word,
Java: Eclipse
SQL: Oracle, SQL Developer

Networking
LAN/WAN, 802.11(A-G),IPv4, IPv6, VPN, FTP, SMTP, DNS, DHCP, HTTP. 

Other Skills/Qualifications
Served as President and Vice President of my Fraternity.
Will soon be pursuing Cisco certifications. CCNA, CCNP
Able to maintain a professional demeanor in stressful situations.
Able to understand and follow oral and written policies, and instructions.
Able to comprehend technical and user manuals, diagrams, etc.
Able to communicate effectively verbally and in writing.
Able to develop and maintain effective working relationships with supervisors,
co-workers, and other employees.

References: Available upon request.

Personal Data: American Citizen