Profile
Master of Social Sciences and Master of Arts, versatile multilingual [German,
French, Dutch, Spanish, Kiswahili] multi-tasker with extensive international
management experience looking for a role in a dynamic, global environment. 

Education
CIM Professional Diploma, Chartered Institute of Marketing
2004-2005, London, United Kingdom
	Modules: Marketing Research and Information, Marketing Planning, Marketing
Communications, Marketing Management in Practice

Master of Science in African Studies, University of Edinburgh
1998-1999, Edinburgh, Scotland 
Topic of Dissertation: Media in Rwanda; the influence of Western and Rwandan
media on the conflicts between Tutsis and Hutus and the genocide.

Master of Arts in African Studies/African Linguistics, Rijksuniversiteit Leiden
1993-1998, Leiden, the Netherlands
Topic of Dissertation: Publications in National/ Local Languages in Burkina
Faso

Professional History

Upon relocating to the United States I have engaged in solely temporary
employment as a contractor. My last permanent executive position was at Sunrider
Europe based in London, which reflects my business and educational background.

 Front Line Analyst-Dutch and French/Lead Desk (contractor), Coca-Cola
Enterprises
2007-2008, Atlanta, United States 
Quickly picked up the required skills to become an excellent IT analyst (highest
number of calls taken and highest resolution rate); offering IT support to CCE
employees in North America, Canada and Europe. Coordinating the resolution of
high severity issues by collaborating with relevant support teams as Lead Desk
Analyst. Heading company wide project to review the CCE ticketing system. 

Executive Assistant (contractor), Office Team
2006-2007, San Francisco, United States
Executive Assistant for Core-Mark International Inc. Internal Audit and
Financial Accounting Departments. Worked with Deloitte & Touche and KPMG
consultants to ensure compliance with the Sarbanes Oxley Act. Checked and
processed SOX test results. Set up system to file unclaimed property (AP, AR and
Payroll) adhering to the laws, regulations and filing instructions of each State.
Checked and balanced items on General Ledger.

Distributor Relations Manager, Sunrider Europe
2001-2006, London, United Kingdom
Organized major Distributor events and Business Opportunity Meetings worldwide. 
Devised proactive Distributor Business Support projects, which led to 20%
increase of sales figures. Recruited, trained, supervised and monitored team of
Distributor Representatives. Minimized staff turnover by creating a motivating
work environment. Set up new training programs and methods to improve Customer
Service levels. Improved efficiency of statistical analysis by importing data
from Lucent Technologies system into Excel sheets for further processing and
utilizing data to devise strategies that generated augmented sales. Rendered
preparation for meetings more efficient by introducing GANNT charts, perfecting
Excel sheets and updating communication techniques by implementing e-mail
merges.

	
International Market Research Editor/Interviewer, NOP/ Sample Surveys
2000-2001, London, United Kingdom
Conducted Medical Business to Consumer interviews in French, German and Dutch.
Reviewed and edited follow-up interview. 

Fundraiser/Volunteer, Health Projects Abroad
2000, Edinburgh/Tanzania
Raised 3000 Pounds Sterling needed for building materials by organizing several
successful and lucrative charity events with an African Theme. Induction training
included a Grant Writing workshop. Built schools in rural areas in Tanzania with
a team of volunteers and local experts.

Market service Coordinator, Dexter Corporation- Non woven Materials
2000, Edinburgh, Scotland
Handled all communication, orders, account files and complaints for portfolio of
international corporate clients. Liaised with Business Managers, international
affiliate offices and clients. Acquired knowledge on quality management by
complying with ISO 9001.

Helpdesk Support Analyst, Motorola/Sykes
1999- 2000, Edinburgh, Scotland

Exhibition Assistant, Tartan Weaving Mill and Exhibition
1999, Edinburgh, Scotland

Study Advisor, Leidse Onderwijsinstellingen
1995-1998, Leiderdorp, The Netherlands
Advised students of various backgrounds and ages in selecting the most
appropriate course and education level based on their goals and aptitude.

Volunteer, Refugee Centre Leiden 
1993, Leiden, The Netherlands 
Set up Childcare and After School Activity Centre for children from various
countries.

Relevant experience
	Preliminary research for TANESA (Tanzania-Netherlands Project to Support AIDS
control in Mwanza region) 2000, Mwanza, Tanzania
Conducted preliminary research regarding the impact of various media on the
awareness of AIDS especially focussed on the youths of the Mwanza region.

Koorcommissaris, Collegium Musicum Leiden
1997-1998, Leiden, The Netherlands
Obtained leadership skills as a Member of the Board of the University Choir and
Orchestra in charge of Chamber Concert committee, Catering Committee and Yearbook
Committee. Developed organizational skills by coordinating recruitment campaign
and auditions. Gained fundraising experience by successfully enlisting lucrative
sponsors for tours and concerts.

Research regarding publications in National/ Local languages in Burkina Faso 
1997, University of Ouagadougou, Burkina Faso/ Rijksuniversiteit Leiden, The
Netherlands
Results of this research formed the base of my dissertation and a database with
publications in Local Languages used by various Departments of African
Linguistics. 

Languages
Dutch, English, German, French, Kiswahili, Spanish, Papiamentu.