NICKEYIA MCCAIN
7799 Village Pass • Fairburn, GA 30213 • 404-766-9430 •
mccainnickeyia@yahoo.com

CAREER GOAL:  To obtain an entry level position in a legal field that will
provide career opportunities and advancement with a respectable company or firm.

STRENGTHS AND ABILITIES
•	Ten year history of providing excellent client relations and servicing 
•	Able to remain focused and productive in stressful situations
•	Effective oral and written communication skills
•	Able to work independently with little supervision or as a team member
•	Able to Demonstrate organizational and time management abilities
•	Licensed Notary 

TECHNICAL SKILLS
•	Word, Excel, Lotus 1,2,3, Lotus Notes, Outlook, Power Point, QuickBooks,
Peachtree, IPRO Software Credit and Collection Dollar System

PROFESSIONAL HISTORY
2007-Present        Teletech/ Best Buy					Englewood, CO
Remote Switch Board Operator

•	Assist customer to reach their objective goal in getting them to the right
dept. for further assistants.
•	Settle the customer mannerism in order for the next dept to be able to help
them in a timely manner.
•	Willing to listen to customer and always uphold an objective attitude 
•	Maintaining objective goal/daily per month.	

2005-2007	         Cypher Contractors			              East Point, GA
 Remote Litigation Coder/QC

•	Analyzed medical documents, legal, contracts, court related documents, faxes,
emails, and various other document for specified information.
•	Extracted bibliographic, subjective, creation dates, titles, recipients,
cc/bc, in text keywords and/ or names and beginning/ending bates from various
source materials.
•	Input data extracted alpha and numeric into a database/data entry screen.
•	Review of coded batches for errors
	
1999-2003		Financial Asset Management			  Atlanta, GA
Credit Collections Specialist
•	Developed operational plans and tactics necessary to achieve goals
•	Communicated with external clients in handling credit and collection of
finances paid and due
•	Created and managed information database including vendor sales and payments,
accounts receivable and accounts payable
•	Provided training and orientation for 120 collection team members

1996-1999		Labor Ready, Inc.				Union, NJ
Office Manager
•	Established training programs for credit and collections representatives
•	Prepared weekly and monthly collection status reports 
•	Developed and implemented resolutions for discrepant invoices with sales
office and stations to ensure timely and appropriate processing of documents   

EDUCATION
Kaplan College	Associate of Applied Science in Paralegal Studies - December
2004, GPA: 3.07