Lydia C. Brock

120 West Putnam Ferry Road, Woodstock, Georgia 30189
Home Phone  [Send email to request phone number] 24.0404  [Send email using form at bottom]
Information Technology Specialist
Results-driven IT professional with exceptional combination of technical and
communication skills on all levels. Hands-on experience troubleshooting and
supporting extensive issues on extremely large LANs and world-wide WANs.  Notable
success building and deploying solutions to support business IT initiatives.
Outstanding with all support areas, including hands-on & remote. 
Certifications:
CCNA, working on other higher-level Cisco Certifications in routing, and
security.
ITIL Foundation Certificate in IT Service Management
Areas of Expertise:
	Configuring, implementation and support of LAN, and WAN infrastructures
(Cisco switches, Cisco routers, HP access points, Cisco/ Nortel VPNS)
	Firewalls Support (Checkpoint GUI, Cisco Security Manager (PIX, FWSM,
ASA)) 
	Extensive experience with VPN technology (Nortel and Cisco)
	Wireless LAN (Implementation, Support, Surveys)
	Change Management Process
	Risk Assessment/ Impact Analysis
	Contingency Planning
	Services Support Planning and Implementation
	Team and Project Leadership
	Employee Training
Technical Proficiencies  
	Platforms: UNIX (HP-UX), Windows 9.x/NT/2000/XP
	Languages: HTML
Networking: TCP/IP, Ethernet, Token Ring, Pt to Pt, Frame Relay, ISDN, VPN
(Nortel Contivity 4500/5000s & Cisco 7140 & 3000), SSH, SecureID, Activcard/Key,
Wireless LAN, Firewalls (PIX/ASA/FWSM), Checkpoint(V4.1, FP2,R55,R60), MARS,
Radix OVSD, HP Openview, HP Openview NCM, Ethereal, Airwave Access Point
Management, Microsoft Office Suite, Front Page 
Professional Experience
Hewlett-Packard, Atlanta,Ga.
Security Technical Analyst 2006-present
Provide implementation assistance to security engineers for solutions provided
to business partners.  Implement and support Cisco (7140 & 3080) /Nortel
(4500/5000) VPN Connections to business partners and HP employees;
Implement/support changes ACLs/rules via Checkpoint GUI V4.1, NG FP2, R55, R60
for Cisco PIX (525/535) & Nokia (various hardware models), ASA & FWSM (version
3.1.4 & 3.1.7) via Cisco Security Manager installed in Cisco 7200,  and Cisco
7200 series routers (IOS/ACLs). Oversee Change Management Process (OVSD & HPSC)
for security implementation team. Oversee and provide 3rd level support for
employee Nortel VPN Remote Access Infrastructure, world-wide.
I.T. Consultant II	2000-2006
Provide hands on & phone support for all network connectivity (HP Procurve
Switches (most levels), Cisco 6500 Switches, Cisco 7200 Series Routers, 3600
Series Routers, 2600 Series Routers) to HP employees. Provide implementation
assistance to network engineers for Cisco Routers (7200, 3600, & 2600 series) on
WAN Circuit connections (Frame Relay, ATM, Leased Line), Wireless Access Points
(HP ProCurve), Nortel/Cisco Remote Access VPN Nortel (4500/5000/Cisco 7140/3080);
Create support plans and documentation for I.T. services provided to HP internal
personnel; provide mentoring & support for team members on assigned technologies
(Wireless, VPN) as a lead. 
I.T. Engineer 	1995-2000
Provide phone & hands on support for North America/Latin America/Canada Region
Cisco Router/Switch (HP ProCurve Switches (most levels), Cisco 6500 Switches,
Cisco 7200 Series Routers, 3600 Series Routers, 2600 Series Routers), provide
support for WAN (Frame Relay, ATM, Leased Line, ISDN).  Provide implementation
assistance to network engineers for WAN/LAN on Cisco Routers (7200, 3600, & 2600
series) & Switches (Cat6K, HP ProCurve most models). 
IBM Corporation, Atlanta, Ga.
Team Leader, EduQuest Support	1992-1995
Provide phone support for Novell LAN infrastructure and EduQuest products to end
customers.  Provided 3rd level deep support for team members on all supported
products.   
EDUCATION 
MBA, w/Distinction		2003
Keller School of Management
Concentration: Technology Management Certificate
B.S., Computer Science		1995
Southern Polytechnic University
A.S., Computer Information Systems		1990
Reinhardt College
Other Training
Tipping Point, Foundry Load Balancer, MARS/IDSM, Deploying Intrusion Detection
and Prevention Services with Catalyst 6500, Effective Interviewing, Project
Management, Cisco Internetwork Design, Cisco Advanced Router, Various Wireless
Access Point Training.