Frank J. Mullin
1944 Longmont Dr. �� Lawrenceville, Ga 30044 ��
(678)878-8665: Phone
FMullin123@aol.com ��
Profile
Ability to grasp new ideas and integrate them into desired results. Able to
coordinate several
tasks simultaneously. Able to handle challenges, with proven history of
increased productivity.
Able to lead others in high-demand situations. Combine patience, determination,
and
persistence to troubleshoot client issues both personal and technical.
Experience
2000 - Present Internet Sales Manager and Administrator, Hennessy Lexus
Gwinnett
Designed training manuals for Internet Sales Training and Sales .Consistently
met or exceeded
sales expectations in a fast paced environment.Maintained a high level of
consumer satisfaction.
Directed analysis for optimum market-entry strategy,market pricing and layout
and maintenance
of over 12 websites. Maintain, install, test, alter, and repair
websites,internal system processes and
issues both technical and organizational.
1995 - 2000 Sales and Leasing Consultant, Lexus Of Wilmington Delaware.
Sales and consulting for automotive sales. Prospect,followup and consulting and
sales . Data
entry of customer information. Train, develop and help new employees in business
process and
development. Full use of Microsoft Excel and other applications as well as
internet and email for
entire dealership.
1989 - 1995 Discover Card Services,Customer Service Representative and Unit
Coordinator. Discover Card Services,New Castle,Delaware
Customer service via central phone number for customer inquiries,dispute, issues
and problems.
Worked with and eventually oversaw 10 employees for customer
satisfaction,dispute resolution .
Data entry, typing use of all office equipment within and outside department.
1987 - 1990 Temporary Temp Services Worker (Office), Kelly Temporary
Services.Wilmington, Delaware.
Temporary duties at various banks,credit processing and other data processing
facilities. Worked
different shifts to process ,handle and enter data via data entry ,scanner and
payment
processing equipment. Worked for companies such as MBNA Bank,TransUnion.
�� Consistently called for various assignments based on detailed
work ethic and ability to be
flexible with hours and days/times worked.
Computer Skills
MS Office (Proficient) and Email/Internet (Highly proficient).
Education
1987 Business Administration and Office Typing and Data Entry 4 Years
Delcastle High School 60 WPM. 10,000 KSPH.
1987 High School Diploma. Delcastle Technical High School.
Honors & Activities
�� Elite Of Lexus Award (past 10 years). Master Certified Sales
Consultant (Past 10) years. Discover
Card Excellence In Customer Service Award (3 time). Discover Card Quality
Assurance Award
(6 time). Completion of over 30 training classes,seminars in customer
relations,customer
retention and basic people and problem solving skills with Lexus.