CHERI M. STARR
116 Crown Glen Way • Stockbridge, GA 30281 • Telephone: (404) 213-0440
[Send email using form at bottom]
OBJECTIVE
My ideal position would allow me to use my skills in Requirements Analysis,
development of business plans, process flow, business process reengineering, and
performance measures. Utilization of my System Development Life Cycle experience
in the realm of Web User Interface projects would be ideal.
SUMMARY OF QUALIFICATION
Over nine years of extensive business analysis and consulting experience working
on Software Development Projects; over nine years of project management
experience; proven track record of handling multiple projects simultaneously;
passionate team builder; course development and training management knowledge;
highly effective personal and professional leadership skills; exceptional written
and verbal communication skills.
EXPERIENCE
TRX, May 2008 – present
Project Manager – Solutions Management
Managed global projects from start to finish including resource planning, budget
allocation and reporting, project planning, technical and functional
documentation, and integration management
• Built and managed relationships with Clients and worked with those clients to
identify, prioritize and implement technology projects
• Worked with clients and team members, to ensure that business requirements are
clearly identified, documented, communicated, followed, and approved
• Performed systematic, in-depth analysis of current business processes to
identify the objectives the processes must accomplish, core functionality, and
organizational and functional interaction
• Identified, documents, and assigned for resolution issues that impact the
business process analysis and synthesis process
• Assists technical staff during the implementation phase to assure that the
designs and implementation processes conform to the design specifications
• Led effort to review current internal TRX PM Processes and provided new
techniques and templates to better align with our Clients needs
• Acted as a Business Analyst on internal GUI reengineering project, developing
BRDs, Use Cases, GUI Mockups and process flow/state diagrams
Swingvote, LLC, August 2006 – March 2008
Manager - Business Analysis
Managed a team of business analysts who developed and maintained requirements
for a variety of Web-based software applications and databases to meet internal
and external customer technology needs
• Led the BA team to conduct requirements walkthroughs and reviews. Mentored
staff on procedures and tools. Provided constructive feedback to improve the
overall quality of requirements
• Identified optimal solutions that satisfy internal customer needs by
recommending process improvements, system modifications, and make-buy
alternatives based on a specific business case
• Participated in the management of the Software Development Lifecycle (SDLC)
with the Product Management, Software Development, Data Management, Quality
Assurance, and Information Technology
• Accountable for ensuring smooth transitions between upstream and downstream
stakeholders and participating in audits and reviews to improve the overall
requirements management process
• Integrated applicable methodologies (i.e. Agile, RUP, UML) and techniques to
perform such tasks as scope definition, requirements identification, business
process analysis, data management, program and system integration, system
verification testing, and system conversion
• Detected discrepancies between customer requirements and system
specifications; clarifying intent of requirements with customers and
specifications with developers, and facilitating agreement on final requirements
Senior Business Analyst – Product Management
Responsible for soliciting and documenting business processes to identify
requirements for proposed business solutions
• Identify and document requirements and processes by meeting with the Executive
team, financial services customers, programmers, other analysts, and technical
personnel to identify, investigate, and clarify problems
• Create and deliver UML and other process flow documentation to assist
stakeholders in the understanding of current and future processes, and proposed
functionality
• Develop Use Cases, Class Diagrams and GUI Mockups in conjunction with a
standard BRD to support the Development and DBA teams when constructing User
Interface solutions for both internal and external Clients
• Facilitated relationship with the QA team to ensure that the relationship
between Requirements, Use Cases and Test Cases were inherent as part of the SDLC,
as well as, performed UAT duties
• Provide accurate computing system development, application selection, and
maintenance by documenting specifications for programmer-analysts and other
technical personnel to support customer requirements and recommended solutions
Delta Technology (A WHOLLY OWNED SUBSIDIARY OF DELTA AIR LINES), February 2001 –
August 2006
Senior Business Analyst -Airline Network Systems
Led the effort to gather, develop, coordinate, and maintain business
requirements from Delta Airlines Executive stakeholders in network systems for
various projects and/or systems from initial phase to final implementation
• Consulted across multiple capital funded projects with a projected profit
margin of 100+ million dollars
• Employed OOAD with UML to develop Use Cases, Activity and Class Diagrams and
functional specifications and coordinated the capture of process models and
functional testing, ensuring system is functionally appropriate, technically
sound, and well integrated
• Facilitated Requirements Analysis sessions where Use Cases and Class Diagrams
developed by the BA team where used to yield Sequence Diagrams created by the
development team on various UI Projects using Java, C++ and .NET
• Acted as Testing Coordinator when needed, this included developing integration
test plans, performing UAT and SIT, and generating test results reports
• Provided user support and coordinated resolution of issues to include change
management, root cause analysis and appropriate escalation as needed
• Provided direction, tools, and process support to less senior employees
• Acted as member of Event planning team member for the Business Analyst
Training Conference attended by over 150 analysts and project managers. Six
training sessions were offered in addition to key note speaker and team building
activities. Developed and presented the training session on FRADCTI (DT’s
project management methodology)
Andersen Consulting (ACCENTURE AS OF JAN 1, 2001), August 1997 - February 2001
Consultant,
Responsible for managing the Global Marketing & Communications team of CIO
training services and performing Needs Analysis for internal and external
customers to determine and develop the appropriate solution as needed
• Created an aggressive communication and marketing strategy that increased CIO
training class enrollment and customer satisfaction by over 40%
• Designed and implemented a procedure for calculating monthly Key Performance
Indicators
• Training Lead for the Atlanta region which included conducting and organizing
regional meetings
• Designed and delivered various software application and professional
development training courses for employees and clients in multiple domestic
locations, as well as, conduct one-on-one sessions for Managers and above
• Developed several key Lotus Notes based applications e.g. surveys, forms,
databases, etc
OGLETHORPE POWER CORPORATION
Human Resource Development Associate, October 1995- August 1997
Responsible for all recruiting related activities, as well as, development and
delivery of training
NATIONSBANC COMMERCIAL CORPORATION, JUNE 1992 – OCTOBER 1995
ACCOUNTS RECEIVABLE REPRESENTATIVE
Responsible for reconciling accounts for over thirty clients daily, as well as,
conduct training for new hires
SUMMARY OF SKILLS
APPLICATIONS: Adobe Creative Suite; Crystal Reports; FrontPage; Genesys; Lotus
Notes Application Development; Microsoft Office Suite; Microsoft Project; Project
Server; SalesLogix; Sharepoint; Visio; Webex; XP
LANGUAGES: HTML; SQL; UNIX; UML
PROFESSIONAL: Agile; BI Methodology; Business Writing; Facilitation;
Infomapping; OOAD; Policy Writing; Project Management; RUP; SDLC
EDUCATION
GEORGIA STATE UNIVERSITY
MASTER OF SCIENCE, HUMAN RESOURCE DEVELOPMENT - SPECIALIZING IN INSTRUCTIONAL
DESIGN, MAY 1997
Minority Graduate Student Association
American Society of Training and Development
SPELMAN COLLEGE
Bachelor of Art, Psychology-Pre Med, May 1992
National Merit Achievement Award; Community Service
Spelman College Youth Volunteer
Spelman College/Morehouse College Mentoring Program
REFERENCES UPON REQUEST
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