RESUME OF CAROLYN E. MILLER, PMP

PROJECT MANAGEMENT • INFORMATION TECHNOLOGY • DATA WAREHOUSE



Innovative and resourceful professional with expertise in directing projects in
the telecommunications and insurance industries.

Accomplished Project Management Professional and Technical Lead with diverse
experience in data warehouse/business intelligence, customer markets, e-commerce,
and infrastructure deployment. Astute business professional with expertise in
achieving business as well as project objectives. Expertly navigated a constantly
changing professional environment while optimizing revenue potential and boosting
productivity.  




PROFESSIONAL EXPERIENCE

21st Century Insurance & Financial Services (AIG Agency Auto) – Alpharetta,
Georgia (2007 – Present)
Senior Project Manager / Service Delivery Manager (2008 – Present)
Maintained full responsibility for the definition of business requirements with
customers, establishment of project estimates, and recommendation of high level
solutions. Created project work plans and schedules including Risk Management
Plan, Communication Plan, Implementation Plan, and Quality Plan. Evaluated
project scope, issues, risks, and schedules. Reported project progress to all
stakeholders through project meetings, status reports, and milestone reviews.
Ensured compliance to quality standards.
	Provided leadership and direction to the project teams in performing at
optimal levels.
	Directed all facets of up to 15 concurrent projects from inception
through completion, which included data warehouse/business intelligence
initiatives and significant coordination across various IT entities.  
	Provided Service Delivery leadership and direction for the migration of
solution components from the parent company to the 21st Century platform.
	Provided leadership and direction for the development of the MDM
solutions for several initiatives. Managed a team of ETL developers, Business
Analysts, Data Architects, Data Modelers, Testers and Database Administrators;
Utilized the following core technologies:  Datastage (Websphere component) Erwin
(Data Modeling), and Quality Center. Worked across two business entities to
derive data standards.

Business Intelligence Manager/ Portfolio Manager (2007 – 2008)
Analyzed and documented integrated data warehouse and business intelligence
functional requirements for the Finance, Operations, Product Design, and Product
Management teams. Communicated with the executive team concerning the status and
progression of project execution activities. Facilitated the definition of
criteria used to rate and prioritize the data warehouse project portfolio. Led
efforts to facilitate decisions on the value-add of specific project to the
business. 
	Provided support to the Project Manager in mapping out the data
warehouse / business intelligence IT delivery resource requirements based on the
deliverables and high level timeline. 
	Served as an escalation point for issue resolution around business
requirements.
	Created a DW/BI roadmap that was utilized by senior management to
communicate capabilities to the business stakeholders.
	Provided leadership and direction for defining the process model and
requirements for the Data Warehouse POS (Point-of-Sale) project.
	Provided leadership and direction for defining the processes and
requirements for the 
Billing Data Mart initiative.  Used the JRP (Joint Requirements Planning)
approach to facilitate the deliverables.



AT&T / BellSouth Corporation – Atlanta, Georgia (2006 – 2007)
Project Manager             
Provided direction to multiple cross-functional matrix teams in the delivery of
the business intelligence / data warehouse projects. Supervised up to 14 projects
simultaneously in various phases of the SDLC / data warehouse project lifecycle.
	Selected to bring a project that was 3.5 weeks late on track, which
included considerable risk, high personnel turnover, and a tight schedule.
	Created a high performance project team that exceeded the expectations
for the customer by delivering expectations, quality, and enhancements for one of
the top projects in the company.
	Provided leadership and direction for the development of the MDM
solution in support of the Enterprise E-bill solution. Managed a team of ETL
developers, Business Analysts, Data Architects, Data Modelers, Testers and
Database Administrators; Utilized the following core technologies:  Informatica,
Teradata, Erwin and Quality Center.

                                                                               


Axis Capital Insurance – Atlanta, Georgia (2006)
Business Process / Continuity Consultant	                                 
Performed assessments, documented business flows, identified areas of risks, and
created scenarios for recovery in the event of a disaster.
	Defined key business processes for the underwriting department in
support of the business continuity plan. 



BellSouth Corporation – Atlanta, Georgia (1985 – 2006)
PMO Lead / Senior Project Manager (2004 – 2006)	                                
	
Maintained sole accountability for selecting, training, mentoring, coaching, and
directing the work of up to 7 Project Managers responsible for data warehouse /
business intelligence environments and customer markets business segment. Served
as the lead for sub-team P&A / detailed design deliverables including data
mapping, data models, data marts, and ETL. Defined processes that expedited the
handoff between on-shore and off-shore teams. Acted as the primary liaison
between the delivery and architecture teams. 
	Led a cross-functional team in the on-time delivery of the business
intelligence / data warehouse component of the BellSouth Broadband Transformation
initiative, which included introducing new technologies, multi-vendor
involvement, and time boxed deliverables. 
	Spearheaded the deployment of data mirror replication tool as well as
managed data migration activities and design technical reviews. 

Senior Project Manager (2000 – 2002)
Managed the configuration and deployment of servers that supported the
performance metrics for the BellSouth Long Distance initiative, which improved
the ability of BellSouth to handle the additional throughput introduced by the
Long Distance load. Supervised the delivery of a system that enabled web-based
payment processing for BellSouth customers. Spearheaded the migration of the Page
Care application from Cingular to BellSouth. Coached and trained the team in the
Information Technology Engagement Process, which was based on SDLC principles.	
	Handled the delivery of a system that provided equal access for
BellSouth's wholesale customers, which was a Federally mandated pre-requisite for
BellSouth entering the Long Distance Market. 
	Led the delivery of a system that positioned BellSouth to competitively
provide new products and services while boosting revenue potential, which
encompassed launching new technologies and removing the dependency on some of the
Legacy functionality. 


Customer Service / Portfolio Manager (1999 – 2000)
Remained accountable to the customer for information technology product and
delivery as well as service portfolio commitments utilizing performance
contracts. Supervised customer account teams in daily job tasks. Evaluated
customer requests for IT resources that included documenting requirements,
developing estimates, acquiring funding, and launching work to IT delivery
personnel.	
	Secured a partnership with the business unit customers in pursuing
strategies and achieving business objectives to improve overall enterprise
performance, increase market share, reduce time-to-market, and improve the
quality of the business unit's products/services. 

Additional Tenure Within BellSouth Corporation 
Business Process Engineer (1997 – 1999)
Business Intelligence / Artificial Intelligence Lead (1995 – 1997)
Lead Programmer Analyst (1992 – 1995)
IMS Systems Programmer and Database Administrator (1985 – 1992)




EDUCATION & TRAINING

BACHELOR OF SCIENCE, COMPUTER INFORMATION SYSTEMS 
DeVry Institute of Technology, Atlanta, GA

Training: Fundamentals of Project Management, Risk Control, Quality for Project
Managers, Scheduling and Cost Control, Quality Facilitation, Quality Management
Skills, 7-Management Tools, Quality Advantage, Overview of SEI/CMM, SEI/CMM Level
2, Business Process Analysis and Design, Business Process Re-engineering: Best
Practices, Siebel Analytics Overview, Business Objects Overview, Data Mirror
Replication Overview, Data Warehouse Methodology - Overview, ORBIX, C/C++, CMVC,
Unix




TECHNICAL SKILLS

Software:  MS Project, Niku/ Clarity, Visio, MS Office, CMVC (Configuration
Management Software), SMART Elements (Neuron Data Rules Based Inference Engine),
IEF (Case Tool Code Generator), Paradigm Plus (Modeling Tool), FrontPage,
Microstrategy, Quality Center, Business Objects, Datastage, Informatica, Erwin,
Quality Center

Operating Environment: MVS, Microsoft Windows, NT, UNIX, DOS

Languages: COBOL, Pascal, C++, Assembler

Database Support: IMS, DB2, Oracle, Teradata