Denise Jones
678-558-7050 Cell
Virtualadm01@yahoo.com

Employment History

April 2007- February2009 – Wynn Salon Service    Lawrenceville, GA.
Accounting Specialist/Customer Service Specialist
Maintains and updates records of fiscal transactions manually or on the
computer; posts payments and refunds received to appropriate account or cost
center; completes forms and logs to create records of such transactions as
deposits, receipts,; prepare journal entries for approval by supervisor; checks
and verifies such documents as requisitions, invoices, and purchase orders, and
contacts vendors to correct errors; checks documents for accuracy of name,
amounts, and date, balancing and maintaining ledgers, completing reports, and
providing information upon request for specific purposes using a calculator;
balances and reconciles monies received, daily deposits, and credit card
statements; calculates extensions on requisitions, purchase orders, and invoices.
Answers phone, and electronic mail concerning procedures or inquiries on the
processing of payments by responding verbally or in writing; prepares, issues,
and/or mails claims, deposits, refunds, and/or billings; sets up and maintains
current records on accounts, employee information files, work orders, client
registration, and information sheets manually or on computer spreadsheets or
tables. Inbound and Outbound calls, work closely with sales rep, credit card
process, add and update accounts, COD research, cash applications, etc..

Feb. 2006 – Feb. 2007   Johnson’s Family Church   Chattanooga, TN
Executive Assistant (At-Home Position)...
Types correspondence, reports, and numerical data on word processing equipment;
selects the most appropriate procedures to carry out assignments and may
recommend new procedures based on own analysis of problems; prepares agendas and
takes minutes at meetings; receives and routes incoming mail and telephone calls;
responds to inquiries and problems ;compiles budget data from financial records
and monitors the departmental budget, and transfers funds as directed; audits or
processes expense vouchers and bills for payments; prepares purchase orders 

March 03- Dec.05    Accountemps Staffing Agency  
Homewood, IL                
Acquired several positions through this agency such as: A/R, A/P, Billing Clerk,
Accounting Clerk and Customer Service. Duties consisted of (but not limited) to
dispatching, taking inbound calls, process payroll  on a daily and weekly  basis,
monthly and annually auditing, cash applications, receptionist, generated 
reports for the accounting dept on a daily, weekly and monthly basis A/P, process
payments and bill through QuickBooks, process credits, schedule appointments, and
establish  accounts for new customers. 

June 01- Feb.03     Danka Office Imaging      LaGrange, IL        Sr.  Customer
Service Rep.
Performed calculations, memo postings, and verification for all commercial
accounts, collection on accounts 3 months- 2 years delinquent, document sorting,
business transaction sustaining, construction of vouchers, invoices, account
statements, reports, and all other records involving various accounts, 95%
computer use and data entry, handled inbound calls from different companies,
established and maintained a positive working relationship with clients,
agencies, and coworkers to promote a quality service image. 


Jan.00- Nov.00     Friendship Haven    Chattanooga, TN             Office
Manager
Types correspondence, reports, and numerical data on word processing equipment;
selects the most appropriate procedures to carry out assignments and may
recommend new procedures based on own analysis of problems; prepares agendas and
takes minutes at meetings; receives and routes incoming mail and telephone calls;
responds to inquiries and problems which are known not to require superior’s
personal attention; resolves problems, complaints in scheduling or delivering
goods or services; explains employment benefits and procedures to new employees
and may act as a departmental payroll clerk; compiles budget data from financial
records and monitors the departmental budget, and transfers funds as directed;
audits or processes expense vouchers and bills for payments; prepares purchase
orders or requisitions; monitors the office-supply levels and orders refills or
replacements as necessary; compiles statistical reports and composes routine
correspondence following general instructions or outlines; may assign and
supervise the work of other clerical staff.

Nov.99-Jan.00  Culinary Foods       Chicago, IL    Payroll Clerk 
Compute wages and deductions, and enter data into computers. Compile employee
time, production, and payroll data from time sheets and other records.  Review
time sheets, work charts, wage computation, and other information in order to
detect and reconcile payroll discrepancies. Verify attendance, hours worked, and
pay adjustments, and post information onto designated records.  Record employee
information, such as exemptions, transfers, and resignations, in order to
maintain and update payroll records.

Education
1995-1997   Chattanooga State University                     Chattanooga, TN
Business Management
Earned 24 Credit Hours

Relevant Experience
Customer Service, Microsoft Word, Excel, Lotus, Quick Books, Cash Applications,
In-Out Customer Service, Collections (consumer & commercial), Billing, Payroll,
FedEx  & UPS Research, Memo postings, and verification for all commercial
accounts, dispatching account statements, reports, and all other records
involving various accounts, 95% computer use and data entry. 
References Available Upon Request