STEVEN GAITHER
504 Fox Creek Crossing, Woodstock, GA 30188 (678) 469-8111
gaither.stevem@gmail.com
SUMMARY OF QUALIFICATIONS
IT professional with over ten years experience in:
Process Improvements
Project Management
Change Management
Training
Help Desk Operations
Systems Availability Metrics
Quality Assurance Management
Quality Assurance testing
Systems Analysis
Report Writing
WORK EXPERIENCE
August 2006 Present- AEGON Insurance Co.
Business Analyst
Worked with a team of mainframe and web developers to ensure that all assigned
projects were completed in a timely fashion. Created reports that were used as
tools to not only measure the current status of all projects but also to provide
guidance for the business units to make decisions on future projects. Worked with
strategic partners on developing new business opportunities. Audited project
tracking system to ensure that we were SOX compliant. Created project plans and
coordinated with business unit and developers to insure that the SDLC was
followed on all projects that required that level of detail. Traveled to other
sites across the country to train users on new tools developed by IT to make
users more productive. Was primary lead for coordinating all data pulls for any
regulatory request, market conduct and lawsuit requests. Provide weekly, monthly,
quarterly and annual ROI reports to senior management. Worked on a team
developing and supporting web applications to meet external customers needs.
Developed and deployed reports using Crystal Reports XI for internal and external
users.
October 2005 August 2006 Axis Capital
Project Manager
Managed a small team of data analyst and programmers in the development of a new
reinsurance application. Conducted weekly status report meeting with senior
management. Developed project plan, timelines and insured that deliverables were
meet when due. Streamlined current processes to make business unit more effective
and productive on a daily basis.
August 2004 June 2005 -Xchanging Insurance Information Systems
Account Manager
Responsible for a reinsurance specific application (IRIS) that is used by
clients in the United States, United Kingdom and Bermuda. Acted as first line
help desk support for all applications issues. Tested all program enhancements
before presentation to clients. Provided onsite support any training on any new
enhancements to software. Attended weekly, bi-weekly, and monthly meetings to
discuss and resolve client concerns and to review strategies for gaining new
clients. Managed small team of 5 developers located offshore to develop
enhancements and correct issues with application.
Q/A Manager
Responsible for leadership of a team of 3 in the testing and implementation of
new reinsurance software products. Ran reports to insure that the data we were
receiving was calculating correctly based on the reinsurance line of business.
Provided weekly status updates to senior management. Created user manuals and
provided training for staff on new software products. Provided input for
performance reviews and recommendations for future positions.
April 1996-April 2002 - Verizon Wireless
Systems Analyst
Calculated and reported systems availability metrics for Verizon Wireless
nationwide. Analyzed applicable data, reviewing all critical outages and
conferring with others when determining process improvements that ensured
enhanced systems availability. Evaluated pertinent operational factors including
financial and long-term impact on computerized systems operations. Participated
in daily meetings with senior IT management. Collaborated with other staff
members in change control management. Reviewed all trouble tickets opened by the
helpdesk for accuracy and potential process improvements. Assisted in the
development of a nationwide change control application. Worked with outside
vendor (GM) for full life cycle for the Onstar project.
Member of Application Staff
Participated as an active member in daily management forums. Reviewed
executive correspondence forwarded to the President, formulating applicable
responses pertaining to billing issues. Prepared a variety of reports for senior
management to evaluate billing applications. Participated in all change control
meetings pertaining to the billing department. Ensured that all changes were
executed correctly. Assigned and monitored all trouble tickets for the
application support group to ensure accurate and timely completion. Acted as lead
support person for billing data conversions to a new billing system. Interacted
with other company staff members relative to implementation of system
enhancements for operational procedures. Acted as a liaison between IT and
customer service to resolve all billing system relate issues, and tested any
billing system enhancements. Instituted new cost effective tracking methods,
which amounted to 1.1 million dollars in annual savings.
Member of Technical Staff Help Desk
Functioned as primary response personnel, responding to major outages
affecting revenue-generating services. Initiated steps designed to ensure timely
notification of outages to senior level managerial staff. Utilized appropriate
methods to perform troubleshooting techniques and determine operational problems
with communication equipment. Responded to requests from office personnel and
facilitated password changes. Created, reviewed and updated all service tickets.
Certifications
Time Management American Management Association
Querying Microsoft SQL Server 2000 with Transact-SQL Microsoft Certified
Training
Reinsurance Fundamentals Booke Seminars
Crystal Reports XI Advanced New Horizons
Applications
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access,
Microsoft Project Manager, Visio, SQL Server 2005, Remedy, Crystal Reports XI,
STEVEN GAITHER
504 Fox Creek Crossing, Woodstock, GA 30188 (678) 469-8111
gaither.stevem@gmail.com
SUMMARY OF QUALIFICATIONS
IT professional with over ten years experience in:
Process Improvements
Project Management
Change Management
Training
Help Desk Operations
Systems Availability Metrics
Quality Assurance Management
Quality Assurance testing
Systems Analysis
Report Writing
WORK EXPERIENCE
August 2006 Present- AEGON Insurance Co.
Business Analyst
Worked with a team of mainframe and web developers to ensure that all assigned
projects were completed in a timely fashion. Created reports that were used as
tools to not only measure the current status of all projects but also to provide
guidance for the business units to make decisions on future projects. Worked with
strategic partners on developing new business opportunities. Audited project
tracking system to ensure that we were SOX compliant. Created project plans and
coordinated with business unit and developers to insure that the SDLC was
followed on all projects that required that level of detail. Traveled to other
sites across the country to train users on new tools developed by IT to make
users more productive. Was primary lead for coordinating all data pulls for any
regulatory request, market conduct and lawsuit requests. Provide weekly, monthly,
quarterly and annual ROI reports to senior management. Worked on a team
developing and supporting web applications to meet external customers needs.
Developed and deployed reports using Crystal Reports XI for internal and external
users.
October 2005 August 2006 Axis Capital
Project Manager
Managed a small team of data analyst and programmers in the development of a new
reinsurance application. Conducted weekly status report meeting with senior
management. Developed project plan, timelines and insured that deliverables were
meet when due. Streamlined current processes to make business unit more effective
and productive on a daily basis.
August 2004 June 2005 -Xchanging Insurance Information Systems
Account Manager
Responsible for a reinsurance specific application (IRIS) that is used by
clients in the United States, United Kingdom and Bermuda. Acted as first line
help desk support for all applications issues. Tested all program enhancements
before presentation to clients. Provided onsite support any training on any new
enhancements to software. Attended weekly, bi-weekly, and monthly meetings to
discuss and resolve client concerns and to review strategies for gaining new
clients. Managed small team of 5 developers located offshore to develop
enhancements and correct issues with application.
Q/A Manager
Responsible for leadership of a team of 3 in the testing and implementation of
new reinsurance software products. Ran reports to insure that the data we were
receiving was calculating correctly based on the reinsurance line of business.
Provided weekly status updates to senior management. Created user manuals and
provided training for staff on new software products. Provided input for
performance reviews and recommendations for future positions.
April 1996-April 2002 - Verizon Wireless
Systems Analyst
Calculated and reported systems availability metrics for Verizon Wireless
nationwide. Analyzed applicable data, reviewing all critical outages and
conferring with others when determining process improvements that ensured
enhanced systems availability. Evaluated pertinent operational factors including
financial and long-term impact on computerized systems operations. Participated
in daily meetings with senior IT management. Collaborated with other staff
members in change control management. Reviewed all trouble tickets opened by the
helpdesk for accuracy and potential process improvements. Assisted in the
development of a nationwide change control application. Worked with outside
vendor (GM) for full life cycle for the Onstar project.
Member of Application Staff
Participated as an active member in daily management forums. Reviewed
executive correspondence forwarded to the President, formulating applicable
responses pertaining to billing issues. Prepared a variety of reports for senior
management to evaluate billing applications. Participated in all change control
meetings pertaining to the billing department. Ensured that all changes were
executed correctly. Assigned and monitored all trouble tickets for the
application support group to ensure accurate and timely completion. Acted as lead
support person for billing data conversions to a new billing system. Interacted
with other company staff members relative to implementation of system
enhancements for operational procedures. Acted as a liaison between IT and
customer service to resolve all billing system relate issues, and tested any
billing system enhancements. Instituted new cost effective tracking methods,
which amounted to 1.1 million dollars in annual savings.
Member of Technical Staff Help Desk
Functioned as primary response personnel, responding to major outages
affecting revenue-generating services. Initiated steps designed to ensure timely
notification of outages to senior level managerial staff. Utilized appropriate
methods to perform troubleshooting techniques and determine operational problems
with communication equipment. Responded to requests from office personnel and
facilitated password changes. Created, reviewed and updated all service tickets.
Certifications
Time Management American Management Association
Querying Microsoft SQL Server 2000 with Transact-SQL Microsoft Certified
Training
Reinsurance Fundamentals Booke Seminars
Crystal Reports XI Advanced New Horizons
Applications
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access,
Microsoft Project Manager, Visio, SQL Server 2005, Remedy, Crystal Reports XI,
STEVEN GAITHER
504 Fox Creek Crossing, Woodstock, GA 30188 (678) 469-8111
gaither.stevem@gmail.com
SUMMARY OF QUALIFICATIONS
IT professional with over ten years experience in:
Process Improvements
Project Management
Change Management
Training
Help Desk Operations
Systems Availability Metrics
Quality Assurance Management
Quality Assurance testing
Systems Analysis
Report Writing
WORK EXPERIENCE
August 2006 Present- AEGON Insurance Co.
Business Analyst
Worked with a team of mainframe and web developers to ensure that all assigned
projects were completed in a timely fashion. Created reports that were used as
tools to not only measure the current status of all projects but also to provide
guidance for the business units to make decisions on future projects. Worked with
strategic partners on developing new business opportunities. Audited project
tracking system to ensure that we were SOX compliant. Created project plans and
coordinated with business unit and developers to insure that the SDLC was
followed on all projects that required that level of detail. Traveled to other
sites across the country to train users on new tools developed by IT to make
users more productive. Was primary lead for coordinating all data pulls for any
regulatory request, market conduct and lawsuit requests. Provide weekly, monthly,
quarterly and annual ROI reports to senior management. Worked on a team
developing and supporting web applications to meet external customers needs.
Developed and deployed reports using Crystal Reports XI for internal and external
users.
October 2005 August 2006 Axis Capital
Project Manager
Managed a small team of data analyst and programmers in the development of a new
reinsurance application. Conducted weekly status report meeting with senior
management. Developed project plan, timelines and insured that deliverables were
meet when due. Streamlined current processes to make business unit more effective
and productive on a daily basis.
August 2004 June 2005 -Xchanging Insurance Information Systems
Account Manager
Responsible for a reinsurance specific application (IRIS) that is used by
clients in the United States, United Kingdom and Bermuda. Acted as first line
help desk support for all applications issues. Tested all program enhancements
before presentation to clients. Provided onsite support any training on any new
enhancements to software. Attended weekly, bi-weekly, and monthly meetings to
discuss and resolve client concerns and to review strategies for gaining new
clients. Managed small team of 5 developers located offshore to develop
enhancements and correct issues with application.
Q/A Manager
Responsible for leadership of a team of 3 in the testing and implementation of
new reinsurance software products. Ran reports to insure that the data we were
receiving was calculating correctly based on the reinsurance line of business.
Provided weekly status updates to senior management. Created user manuals and
provided training for staff on new software products. Provided input for
performance reviews and recommendations for future positions.
April 1996-April 2002 - Verizon Wireless
Systems Analyst
Calculated and reported systems availability metrics for Verizon Wireless
nationwide. Analyzed applicable data, reviewing all critical outages and
conferring with others when determining process improvements that ensured
enhanced systems availability. Evaluated pertinent operational factors including
financial and long-term impact on computerized systems operations. Participated
in daily meetings with senior IT management. Collaborated with other staff
members in change control management. Reviewed all trouble tickets opened by the
helpdesk for accuracy and potential process improvements. Assisted in the
development of a nationwide change control application. Worked with outside
vendor (GM) for full life cycle for the Onstar project.
Member of Application Staff
Participated as an active member in daily management forums. Reviewed
executive correspondence forwarded to the President, formulating applicable
responses pertaining to billing issues. Prepared a variety of reports for senior
management to evaluate billing applications. Participated in all change control
meetings pertaining to the billing department. Ensured that all changes were
executed correctly. Assigned and monitored all trouble tickets for the
application support group to ensure accurate and timely completion. Acted as lead
support person for billing data conversions to a new billing system. Interacted
with other company staff members relative to implementation of system
enhancements for operational procedures. Acted as a liaison between IT and
customer service to resolve all billing system relate issues, and tested any
billing system enhancements. Instituted new cost effective tracking methods,
which amounted to 1.1 million dollars in annual savings.
Member of Technical Staff Help Desk
Functioned as primary response personnel, responding to major outages
affecting revenue-generating services. Initiated steps designed to ensure timely
notification of outages to senior level managerial staff. Utilized appropriate
methods to perform troubleshooting techniques and determine operational problems
with communication equipment. Responded to requests from office personnel and
facilitated password changes. Created, reviewed and updated all service tickets.
Certifications
Time Management American Management Association
Querying Microsoft SQL Server 2000 with Transact-SQL Microsoft Certified
Training
Reinsurance Fundamentals Booke Seminars
Crystal Reports XI Advanced New Horizons
Applications
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access,
Microsoft Project Manager, Visio, SQL Server 2005, Remedy, Crystal Reports XI,
|
