Felicia E. Farrell
738 South Lee Street
Valdosta, GA 31601
 [Send email to request phone number] 69-5842/ [Send email to request phone number] 44-2914
[Send email using form at bottom]

Objective	To obtain a Coder/Transcription position where I can use my computer
and clerical skills.
Professional Skills	•	Microsoft Office
•	Microsoft Windows
•	Schedule Appointments
•	E-mail
	•	Filing
•	Data Input
•	Office Procedures
•	Business English	•	Internet
•	Customer Service Skills
•	Telephone Skills
Education	Valdosta Technical College, Valdosta, GA Completion Date: 01/06
Business and Office Technology Program
Valdosta Technical College, Valdosta, GA 
Medical Coding/Insurance Data Entry Specialist 
Medical Transcription Completion Date: 12/08
Employment Skills	•	Developed ability to work in a fast-paced atmosphere
•	Maintained excellent customer relations and developed customer rapport
•	Diplomatically resolved customers complaints on as-needed basis
•	Diplomatic and Tactful; accustomed to handling sensitive and confidential
issues and data.
•	Ability to follow instructions well and make decisions with no supervision
•	Maintained all record-keeping procedures without error
•	Delegated responsibilities to employees to meet company’s expectations
•	Effectively developed telephone communication skills and consistently met
quotas
Employment History
	Administrative Assistant, Boys and Girls Club, Valdosta, GA
•	Answer phone lines
•	Schedule appointments 
•	Take payments	01/08-current
	Deliver Driver, DHL Express, Valdosta, GA
•	Responsible for delivering packages to and from customers	09/05 – 11/06
	Creeler, Nashville Mills, Nashville, GA 
•	Process Yarn	04/01 – 01/03
	Receptionist, Easy Cash, Valdosta, GA
•	Answer multi-phones
•	Credit checks	06/00 – 11/01
Enclosed References




REFERNCES:


Joseph Matchett
3678 Lake Laurie Drive
Valdosta, GA 31605
 [Send email to request phone number] 63-1100

Joel Jenkins
614 North Toombs Street
Valdosta, GA 31601
 [Send email to request phone number] 42-2058

Tonya Black
614 North Toombs Street
Valdosta, GA 31601
 [Send email to request phone number] 42-2058

Eric Uneless
802 Ponderosa Dr.
Valdosta, GA 31601
 [Send email to request phone number] 40-6446