Marvin Johnson
1104 Glenridge Stratford Dr ▪ Sandy Springs, GA 30342 ▪ Phone:
 [Send email to request phone number] 52-5502 ▪ e-mail: johnsonmarvin@bellsouth.net


Seeking position as…
Research & Records Specialist

Detail Oriented / Excellent Work Ethic / Team Player / Computer Literate 
Managerial & Professional Competence / Dependable 
 / Innovative / Troubleshooting / Analytical 

“Proactive Employee and Problem Solver”

Last four years in detail oriented, problem solving positions with a Credit Card
company. Dependable, innovative, analytical thinker with a professional
competence toward optimizing a company’s organizational infrastructure, policies
and procedures for optimal results.




AREA OF SKILLS

 
	Professional Attitude / Leadership/Training  Skills
	Updating and Maintaining Exiting Databases 
	Proficient in various computer software programs: MS Office, Business
Objects, TSYS, FDR, SQL Navigator, Swan, Vital, Image Lookup
	Ability to take initiative and accomplish tasks with little-to-no
supervision


 
KEY CAREER ACCOMPLISHMENTS


LEADERSHIP & MANAGEMENT 

	Performed quality spot inspections and calculated the quality error
rates.
	Investigated quality related issues and developed recommendations and
suggestions to decrease errors.
	Maintained documentation files and records.
	Demonstrated flexibility to resolve problems or issues relating to
customer service effectiveness and employee compliance. 
	Assisted research representatives address cardholders’
requests/concerns with policies and procedures (i.e. credit bureau disputes,
interest rate adjustments, insurance, and subpoenas).
	Supervised and coordinated the activity of clerks who opened, sorted,
routed mail and prepared incoming/outgoing packages for delivery. 
	Applied knowledge of computer software/hardware to assist in resolving
other department’s issues/requests. 
	Consistently exceeded established production requirements while
implementing and adhering to changing operational procedures while maintaining a
positive attitude.

     
CAREER HISTORY

  Quality Analyst                                        	CompuCredit           
                  Atlanta, GA     	2007-2008
  Research Specialist                  			CompuCredit                           
  Atlanta, GA              2006-2007                 
  Mailroom Supervisor                                           CompuCredit     
                        Atlanta GA                2004-2006     
  		
  EDUCATION
  
BS in Business Security & Assurance          	Kaplan University                 
                                       2007-present
Cert. of Completion/ MS Office Training	Agbara Foundation				  March 2004
HS Diploma                                                              McLain
High School				  May 1983