Don Kienlen
Master of Science – Information Technology
CCNA, CCDA, MCT, MCSE, MCSA, MCP+I, MCP, CNA, Network+, A+
3318 Hill Pond Drive
Buford, GA 30519
001. [Send email to request phone number] 14.3005
donald@kienlen.net
Summary of experience:
Nearly 20 years experience in the field of IT training, maintenance, LAN/WAN and
Data Center design, to include ATM, routers, switches, fiber and CAT 5/6 patch
panels, Wi-Fi 802.11a/b/g/n, WAPs, T-1 and T-3 circuits.
Possess proficiency to instruct almost all areas of previous occupations.
Currently managing an entire Data Center, to include IT infrastructure and
personnel.
Present positions:
May 2007 – present SAGO NETWORKS, formerly Computer One, LLC.
Norcross, Georgia
Director of Technology – SAGO NETWORKS Atlanta Data Center
Duties and responsibilities:
Implement, manage, support and troubleshoot IBM SAN / Tivoli for Off-Site HIPPA
and SOX compliant Backups using an in-house developed software solution.
Manage Network Operations Center and train all NOC technicians.
Manage, support and troubleshoot entire network ranging from Miami to Atlanta.
Manage and support all Collocation customers and staff at the Atlanta Data
Center.
April 2009 – present Gwinnett Technical College
Lawrenceville, Georgia
Instructor – Data Center Specialist I & II
Duties and responsibilities:
Teach the “FIRST EVER” college course for Data Center Staff. Created the entire
syllabus based on the guidelines provided by the State of Georgia and spearheaded
the pilot program.
Provide accurate, concise information on Data Center customs and current trends.
Assign and correct homework, administer and grade oral and written tests.
Diagnose student academic problems, plan and conduct remedial and enrichment
training by explaining the coexistence of technology and management on an
in-depth basis.
PRIOR POSITIONS & SKILLS:
May 2002 – May 2007 Computers of Tampa
Oldsmar/Tampa, Florida
Senior Network Engineer & Senior Instructor
Duties and responsibilities:
Consult, design, implement, manage, support and troubleshoot networks for
customers at all levels. Instruct individuals and companies in CompTIA A+ and
Net+; Microsoft MCSE/MCSA and Cisco CCNA/CCDA.
July 2001- February 2002 Wireless World, ATN
St. Thomas, USVI
Senior Network Engineer
Duties and responsibilities:
Responsible for the entire network, to include dial-up, cable and wireless
digital TV, wireless DSL (WDSL), WAN and the internal LAN.) Tasked with the
complete design of a new ATM network for carrier service between America’s 1 and
America’s 2 on St. Croix and St. Thomas, US Virgin Islands in order to provide
data, video and voice service.
Sep 1999 – June 2001 Getronics, formerly Wang Government Services, Inc.
Colorado Springs, Colorado
Senior Systems Network Engineer assigned to HQ Air Force Space Command (NORAD)
Duties and responsibilities:
Responsible for the redesign, relocation and migration of complete Air Force
Space Command NT and UNIX network. (Position requires government approved TOP
SECRET security clearance, specific tasks are classified)
Nov 1998 - Sep 1999 Wang Global/HFSI, formerly Honeywell Federal Services, Inc.
Kaiserslautern, Germany
Field Group Leader & Senior Systems Network Engineer
Assigned to Department of Defense Dependent Schools-Europe (DoDDS)
Duties and responsibilities:
Manage second largest district Customer Service Office (CSO) in Europe with 5
Engineers and 28 Field Service Technicians supporting approximately 3200 users.
Feb. 1996 – Oct 1998 HFSI (Honeywell Federal Systems)
Mannheim, Germany
Network Operations Technician & Master Operations Engineer
Duties and Responsibilities:
Design, install, test and configure complete Network Solutions of various
manufacturers, i.e. Cisco, Cabletron, 3Com, Bay, etc, and participate as team
member on larger evaluation projects such as try-outs of proposed new standard
hardware and software, to include the installation or upgrade of required
proprietary hardware inside PC’s and other equipment.
1990 – Feb. 1996 School Age Services
Heidelberg, Germany
Network Administrator and Staff Trainer
Duties and Responsibilities:
Instruct students on the use and implementation of currently popular software
programs in the field of Networking and the installation and administration of a
Network for the duration of over two years. Also responsible for repair and
maintenance of all PC hardware. Train staff members in the use of standard and
technical reference materials. Provide accurate, concise information on PC
customs, networking and current trends. Assign and correct homework, administer
and grade oral and written tests. Diagnose student academic problems, plan and
conduct remedial and enrichment training by explaining the coexistence of
software and hardware on an in-depth basis.
1982 – 1990 US Army Fort Gordon, GA, Ft.
Huachuca, AZ & Worldwide Deployment
Cryptographic Communication System Technician (COMSEC)
Duties and Responsibilities:
Troubleshoot, repair and configure cryptographic equipment components used for
secure communication transmission at depot level.
SECURITY CLEARANCE:
Held a - TOP SECRET - security clearance while on active military duty and a -
SECRET – security clearance as a civilian until 2001,
EDUCATION:
Master of Science – Information Technology Drake State University, Rockford, IL
3/09
CERTIFICATIONS:
COMSEC Technician US Army Signal School Ft
Gordon, GA 6/84
BIC Basic Installers
Course 4/96
AIC Advanced Installers
Course 7/96
CNA Certified Netware
Administrator 2/99
Microsoft Microsoft Certified
Professional 6/99
Microsoft MCP + Internet
6/99
Microsoft MCSE NT 4
8/99
CompTIA A+ Core Certified
(Hardware) 8/99
CompTIA A+ DOS/Win Certified
(Software) 8/99
BrainBench Windows NT Administrator
8/99
BrainBench Windows 98 Administrator
8/99
BrainBench Windows 95 Administrator
8/99
BrainBench Windows 95 Power User
8/99
BrainBench MS Word 97 Power User
8/99
BrainBench Network Technician
6/00
BrainBench MS Outlook 2000 User
6/00
BrainBench MS Outlook Express User
6/00
BrainBench High IT Aptitude
8/00
BrainBench Master Level PC Essentials
User 8/00
BrainBench LAN WAN Communications
Specialist 8/00
BrainBench Cisco Support Specialist
10/00
CompTIA Network+
3/02
Cisco CCNA
4/02
Microsoft MCSA
4/02
Microsoft MCP-XP
4/02
Microsoft MCSE 2K
4/02
Cisco CCDA
5/02
Microsoft MCT 2003
9/02
Microsoft MCT 2004
11/03
BrainBench Windows Vista Specialist
3/09
SPECIFIC HARDWARE / SOFTWARE EXPERIENCE:
Computer Hardware Experience
All DOS, Windows, Novell, Apple, LINUX and UNIX based machines.
ASSOCIATED EXPERIENCE
Routers, Switches, Metro-E, ATM, SONET, T-1, T-3, ISDN, xDSL, VoIP, Wi-Fi
LOCAL AREA/WIDE AREA NETWORKS EXPERIENCE
Cisco Routers and Switches
Foundry Routers and Switches
3COM Super-Stacks
1000baseT, 100baseT, 10baseT and 10base2, Gigabit/Fast Ethernet
Fiber Optic Networks
Wireless Networks
Novell & Banyan
MS Mobile Devices thru WM 6.1
Computer Software Experience
MS-DOS through 6.22
Apple/Macintosh MAC-OS thru 9 and OS X (10.3.1)
Novell Netware through 4.11
Sun OS/Solaris thru 10.0
Linux RedHat
CISCO IOS
CITRIX METAFRAME /XP
Extensive experience in TCP/IP protocol suite
Various system diagnostics, system utilities and most popular MS Windows and Sun
OS systems
MS Server NT, 2000, 2003, 2008, Server Enterprise, IIS
MS SBS Server 2003, 2008 (32 & 64 Bit)
MS Exchange Server 5, 2000, 2003, 2007 - Schedule+, Outlook, Windows Mail
Workstations, starting with Windows 3.xx, Windows for Workgroups, 95, 98, ME, XP
& Vista
MS ActiveSync with MS Exchange Server
MS Word
MS Excel
MS Access
MS Project
MS Visio
MS PowerPoint
03/30/2009
______________________ __________________
Signature Date
Link to my online certification site:
http://www.brainbench.com/transcript.jsp?pid=67368
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