Shelly Norton
2895 Estuary Dr
Acworth, Ga 30101
 Phone: 678-768-1151
E-mail: [Send email using form at bottom]


Qualification Summary
Administrative Support professional experienced working in fast-paced
environments demanding strong organizational, technical, and interpersonal
skills. Trust worthy, ethical, and discreet; committed to superior customer
service. Confident and poised in interaction with individuals at all levels.
Detail-oriented and resourceful in completing projects; able to multi-task
effectively. Capabilities include:
 
Customer Service & Relations		Filing & Data			General Accounting
Word Processing & Typing		Office Equipment Operation	Problem Solving	
	Computer Operations			Telephone Reception
 
 
Work Experience
07/21/2008– Present
United Retail Service, LLC
Administrative Assistant of Service and Operations
URS performs resets, maintenance, and service in the lighting departments for
all of the Home Depots in the Southern States. My job duties are: Logging all of
the maintenance visits into the computer, making power point presentations for
Home Depot, Weekly updates/follow-up on all reports, Managing Resets, and
handling tasks from the Vice President of Operations.
 
10/18/2005– 6/27/2007
Georgia’s Own Credit Union
Teller/PT Head Teller
My responsibilities included: Processing members financial transactions, opening
new accounts, closing accounts, ordering money for the weekly needs of the
branch, and balancing my cash drawer and the branches vault. I was the go-to
person if someone was short/over in their cash drawer. I could always find the
mistake and I had no problem staying late to help them find their
outages/overages.
I left this job due to having a child and wanting to be with her for a year
after she was born. 
 
4/21/2003– 8/5/2005
Lowe’s Home Improvement Warehouse
Customer Service Manager/ Vault Associate
My responsibilities included: Managing a team of 15-20 cashiers, handling
customer complaints, dispersing cash to the cashiers, and operating the vault for
the company. I would open and/or close all of the registers daily and locate
short/overages for the cashiers. 
I left this job due to a better employment opportunity.
 
Education
East Paulding High School (1999– 2001)
Cobb County Adult Education- G.E.D.