Krystal N. Star
265 Labrea Blvd	
McDonough GA 30253
(W)713-422-9546
(H)678-469-1746
Summary
18 years of banking and corporate experience.  Strong Commercial Banking and
Customer Quality assurance background & Contract Work Proficient level skills in
MS Excel, Word Perfect. Experience in Many banking systems. Currently serving in
Operation Iraqi Freedom 
 
 Timekeeper /  Program Petty Cash Custodian 6/17/07- Present (LSI/EG&G. A
Division of URS) Balad Iraq
The position of field Timekeeper is responsible for maintaining an accurate
account of hours worked by all employees for a project site. Duties include but
are not limited to auditing timesheets for processing, posting balances for 
labor distributions, computation wages for adjustments, and preparing  payroll
documentation in preparation for DCAA Audit.  As a member of the Program
Management Office, a Timekeeper/Petty Cash Custodian is responsible for analyzing
and compiling financial data, developing cost factors, preparing budgets and
tracking cost and expenditures against specific accounts which require
reconciling.

SunTrust Bank 2/2006-5/31/07, Commercial Credit Servicing Specialist III
Job requirements consisted of being a primary contact between the Servicing
department in CCS and Commercial Lending personnel when problems or errors occur
on commercial loan accounts.  Responsible for report maintenance, researching,
correcting, and explaining the researched issues to interested parties in
non-technical terms. The ability to approach situations analytically, realizes
the technical implications, and independently solves the more complex problems.
Primary system used is Compass, CRF, OBIQ and Platform.
6/2003-2/2006, Financial Service Representative III
Job Requirements consisted of providing superior customer service through
listening to customers, anticipating their needs, and recommending financial
services.  Opening new accounts, takes loan applications, and refers customers to
specialized bankers, such as Business Bankers and Mortgage Originators, to ensure
the needs of the customer are being met.  Educates customers on automated service
options available including ATMs, Internet Banking, etc.  Supporting the goals of
the branch through effective teamwork.  As indicated by level, assisting with
routine Teller transactions on an on-going bases, training new employees,
assisting Branch Manager, etc. Daily review and process of vector 5 system. In
addition to pursuing on-going education of SunTrust products, services, and other
lines of business.

RMA (Risk Management Alternative) Asst. Manager 10/2001- 02/2003
Job requirements consisted of resolving highly escalated account issues such as
misapplied payments for Qwest Communication, the leading telephone company in the
west coast. Other duties consisted of following up on escalated account issues,
informing customers of their account status, balance, and payment information.

Home Depot Credit Services, GE Capital, Commercial Research Analyst
08/1998-10/1999 Job requirements consisted of resolving highly escalated account
issues such as misapplied payments, missing payments, lien waivers and disputes.
Assisted commercial GECOM focus group for over 150 people, creating jobs aids for
research as well as customer service. Quality Scores were in the top three of the
group. Skilled in all levels of customer service, as well as the corresponding
systems.
GE Capital (MBNA), Senior Billing Auditor 10/1999-08/2001
Current position is responsible for the timely and accurate audit of monthly
cardholder billing statements in accordance with the State and Federal
regulations and consumer agreements and for
the logging, into the Billing Verification Tracking System, of receipt,
follow-up, and distribution of all preliminary (pre-bill) and final audit billing
reports.