CHERYL TODD
2439 Broad Creek Dr
Stone Mountain GA, 30087
770 413-6762



CAREER OBJECTIVE

A highly motivated individual seeks a position where excellent customer service
experience, proven sales skills and office skills will be utilized to enhance
company profitability and provide the opportunity for career growth.

EXPERIENCE

NCO FINANCIAL SYSTEMS- ATLANTA, GA
Account Representative, 04-03-11-22-06
Receive payments, make adjustments, process disputes. Respond to customer  
inquires regarding account balance and other account services. Light collections
using outbound predictive dialing technology.  

AIRTOUCHPAGING - VERIZON WIRELESS TUCKER, GA
 Inside Sales Representative, 6/98- 5/01
Responsible  for meeting monthly quota for department sales and leads. 45 sales
per week required, consistently doubled that requirement. Maintained  excellent
performance record. Awarded top sales person	
of the month consistently during the 3-year period for exceeding monthly quota.
Reviews rated exceptional. Accurately determined needs and executed as necessary
to fully supply distribution, collections, and retail locations. Attended  eight
hours of courses quarterly to develop new and existing job skills. 
Customer Service Call Center Representative, 3/96-6/98
Involved  in all aspects of customer service including answering billing and
programming questions; interfacing with several departments and Account
Representatives to implement Airtouch Paging services and products. Interface
with project and operations managers to insure timely resolutions to problems.
Troubleshoot and effectively resolve customer problems and concerns. Process
orders for pagers.

ANGEL MARKETING, NORCROSS, GA
Front Office Assistant, 8/87-12/95
Appointment   Scheduling, Back Up Receptionist, Filing, Mail Distribution and
Telemarketing.

TRUST COMPANY BANK, LAWRENCEVILLE, GA 
Return Items Clerk, 5/87-8/87    
Charge backs for business accounts and credit cards within deadline. Respond to
credit card disputes.

DEKALB FEDERAL SAVINGS AND LOAN, NORCROSS, GA
Teller, 8/85-12/86
Paying and receiving teller with customer service duties including: opening new
accounts, selling bank services and loan processing. 

SUNBANK, OCALA, FL
Customer Service Representative. 6/81-5/85            	     
High level management contact, deadline oriented position. Customer contacts,
walks in and phone.                

EDUCATION	Miami Dade Community College, Miami, Fl, 8/78-6/80, Elementary
Education, Assoc Degree		
CERTIFICATION    Professional Development Certificate-Smart Start Early Care &
Education