SANDRA R DRAPER

PROFESSIONAL PROFILE

Experienced Contract Specialist known for excellent research, analytical and
problem solving skills with ability to handle multiple priorities and communicate
effectively. Areas of strength include:
 * Contract development, negotiation and management
 * Legal research and analysis
 * Writing, editing, and content design
 * Training an audience of varying skill levels
 * Technical support of Microsoft Office and proprietary software

SIGNIFICANT ACCOMPLISHMENTS

Developed contract terms and contracting processes for Lotus Sametime Unyte and
LotusLive, the first Software-as-a-Service (SaaS) products ever offered from IBM
Corporation. (2009)

Negotiated contract terms with Adobe Corporation that resulted in a 2% increase
in sales of IBM data management products in the first year of the partnership.
(2003)

EMPLOYMENT HISTORY

IBM Corporation, Atlanta GA 1997 - 2009

Contract Specialist 1999-2009

Contract Negotiations
 * Wrote and negotiated standard and nonstandard terms in partnership agreements
with vendors to create joint solutions targeted to enterprise customers. Types of
agreements included Strategic Alliance Agreements, Industry Marketing Agreements,
Teaming Agreements, Cooperative Agreements, Joint Venture Agreements, and
Memorandums of Understanding.
 * Worked with sponsoring executives to create justification business cases for
partnership agreements which contained $50M or less in projected combined revenue
for IBM software, hardware, and global services.
Contract Management
 * Monitored contract performance for compliance with obligations and maintained
audit-ready contract files.
 * Negotiated contract amendments when warranted and managed contract renewals
or contract close-outs.
 * Advised development and marketing teams regarding corporate guidelines,
rules, policies, and software business practices.
 * Worked with cross-functional teams to approve exceptions to standard business
practices and guidelines.
Contract Development
 * Developed contract terms and conditions, contracting processes, and business
controls requirements for software product offerings.
 * Teamed with Contract Specialists in Asia Pacific, Europe, Canada, and South
America to facilitate global implementation of product offerings.
 * Advised product development teams on appropriate licensing terms for Lotus
and AIX software.

Information Developer, Waltham, MA 1997 - 1999

 * Researched, wrote, and maintained administrator and user documentation and
online content for MakoroMP, an object-oriented, three-tier client server retail
application which ran on HP-UNIX and AIX servers and utilized Oracle, DB2, and
Informix databases with Windows NT/95/3.1 and OS/2 clients.

Boston Technology, Inc. Wakefield, MA 1996 - 1997

Technical Writer

 * Researched, wrote, maintained and published system administration
documentation for a web-based unified messaging application (voice, fax, and
email).
 * Documented install and maintenance procedures for NetMAX, a large-scale,
object-oriented voice processing application running on Windows NT. NetMAX made
its commercial debut as the first voicemail platform for the Sprint PCS mobile
network.
 * Provided on-site technical support for NetMAX at various customer locations
in major U.S. cities. On-site support included 1) installation and upgrade, 2)
process monitoring, 3) daily backup of object repository and system recovery, 4)
troubleshooting hardware and software events, and 5) working with telephony
switching hardware.
 * Fielded calls for technical support to NetMAX project office from contractors
manning switching hardware at customer sites.

Boston Police Department, Boston, MA 1993 - 1996

Technical Trainer

 * Provided PC skills training at the Boston Police Academy to 2,500 networked
end-users (LAN/WAN). Courses consisted of software applications training and
client-server query/reprting tools.

EDUCATION

Master of Technical & Professional Writing (M.T.P.W.) in Writing
Northeastern University, Boston, MA

Bachelor of Arts in English/Literature
University of Tennessee, Knoxville, TN

COMPUTER SKILLS
MS Office 7x * Adobe Acrobat * RoboHelp * VISIO * Dreamweaver * Lexis/Nexis,
Westlaw

PROFESSIONAL AFFILITATIONS
 * Society of Technical Communication (STC)
 * National Contract Management Association (NCMA)