Eric Theall 
101 Liberty Hill Rd Canton, GA 30115
Cellular  [Send email to request phone number] 39-0040 

Summary

An experienced software professional specializing in quality assurance/quality
control management and operations with demonstrated results in helping
organizations to meet strategic objectives and goals. Demonstrated success in
utilizing technology, quality assurance best practices, tools and methodologies
resulting in increased operational effectiveness and efficiency (increased
product and service quality, reduced process cycle time and operating costs).
Excellent analytical, inter-personal, communication, and project management
skills with a passion for customer satisfaction in promoting customer loyalty. 

Technical Skills 

Test Tools: Mercury Quality Center, LoadRunner, WinRunner, Quick Test
Professional, Rational Test Manager, Rational Robot, Robot J, Seque Quality
Works/QA Partner/Silk, Siebel, Team Foundation Server 

Methodologies: Agile, ISO 9000, RUP, Scrum 

Environments/Platforms: AS/400, DEC Vax, UNIX, Windows
DOS/98/ME/NT/2000/XP/Vista/CE, Palm, Symbian, C++, C#, .NET, Java 

Business Applications: Datatex TIM Textile Integrated Manufacturing, MAPICS
Integrated ERP applications, E3 TRIM True Replenishment Inventory Management, E3
SLIM Store Level Inventory Management, 
GE COSMOS Preventive Maintenance System, AT&T/BellSouth Business & Consumer
VoIP, Instant Messenger, IPTV, Webmail and Portal applications, Siemens
Integrated Manufacturing Execution Suite

Other Tools: MS Office Suite; Access, Excel, PowerPoint, Project, Word, MS
Outlook, Lotus Notes, Visio, SQL, Toad, Visual Source Safe, PVCS Tracker,
ITracker, VMWare

Work Experience

Siemens EAS, Norcross, GA 
January 2008 to Present
Senior QA Analyst/Lead (Contractor/Senior Consultant)

Reviewed functional requirements, specifications and business cases to develop
test strategies. 

90% of time spent writing and executing test cases, recording results and
reporting defects in Siebel and Team Foundation Server.

Configured and maintained mobile test environments used for testing handheld MES
applications with Siemens surface mount equipment.

Incorporated standards for testing which resulted in a 97.3% pass ratio for all
applications deployed to the field.

Managed test efforts of offshore resources

AT&T/ BellSouth, Atlanta, GA 
May 2003 to December 2007
QA Manager (Contractor/Senior Consultant)

Successfully built a quality assurance team from the ground up. Responsible for
managing a team of five to 
fourteen quality assurance analyst and testers.

Developed QA standards, policies and procedures which resulted in a 98.5% pass
ratio of all applications deployed to the field.

Reviewed technical specifications, functional requirements and use cases to
develop test strategies and determine scope. 

85% of time spent writing and executing test cases, recording results and
reporting defects in Quality Center for AT&T Portal, IPTV, Instant Messaging with
Video Chat, B2B VoIP and email applications. 

GE Power Systems Group, Atlanta, GA 
September 2002 to May 2003
QA Lead/Analyst (Contractor/Consultant)

Designed and executed test cases and plans for GE COSMOS Power Systems Supply
Chain Management applications.

Responsible for all aspects of testing including; functional, regression, stress
and user acceptance.

Developed automated test cases using Rational Robot to assist in the expediting
of user acceptance testing.

Trained GE client QA Analyst on use of new GE COSMOS internet based
applications.

JDA Software, Atlanta, GA 
June 1999 to August 2002 
QA Lead/Analyst

Responsible for conducting the functional, regression, performance and automated
testing for the Inventory Replenishment and Procurement modules of the E3 product
suite.

Lead for all internet-based applications and quality assurance
responsibilities.

Led quality assurance effort for beta version of for E3 's first internet
inventory replenishment application, resulting in a 70% reduction of calls to
Customer Service.

MAPICS Inc., Atlanta, GA 
November 1996 to May 1999
QA Analyst

Developed and executed test cases and plans for MAPICS Inventory Management,
MRP, Production Planning and Purchasing modules. Accountable for all aspects of
testing including; functional, regression and debug support in a strict ISO 9000
environment.

Trained junior QA Analyst in improved testing methodology for MAPICS
client-server applications.

Conceived and designed Palm OS version of MAPICS PCC (shop floor) module. 

First line of support and set up for all QA department personal computers.

Flagship Net Solutions, Atlanta, GA 
January 1996 to October 1996
Business Systems Analyst

Provided systems and implementation services through requirements definition and
analysis of business operations for existing and potential business clients
seeking to deploy PC-based LAN solutions.

Responsible for front-end definition and preliminary design services for the
technical development and implementation teams. 

Developed initial customer base for Georgia and South Carolina as a result of
analysis work done for prospective clients.

Datatex Textile Information Systems, Alpharetta, GA
August 1991 to December 1995
Manufacturing Application Analyst

Served as a consultant to Fortune 500 companies implementing the Textile
Integrated Manufacturing System (TIM). Provided implementation, training and
support services to Burlington Industries, Dan River and JP Stevens.

Completed analysis and requirements assessments, which, resulted in improvements
to the Customer Order Processing, Inventory Management and Production Control
modules. 

Planned and conducted educational seminars for clients and potential customers
throughout North America that generated additional revenue.

Tested new applications resulting in 30% reduction of errors.

Education

Mars Hill College, Mars Hill, NC - BS Business Administration